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I just love working with public, users and customers in dynamic environments such as airports, stations and similar, where I can use my skills and personality being self-driven, proactive and always in search of ways to add quality to my everyday.
I can say as well that I'm greatly proficient in Microsoft programs (Word, Excel, Publisher, PowerPoint and others), the same can be said of proficiency on other systems needed for the travel industry such as Virtuoso, Turbo Sabre, Fidelio etc. Computer-wise I am proficient.
I have held several positions as Airport and Luggage Agent, Receptionist, FIT Key Accounts Booking, Leisure Travel Agent & Consultant, various Managerial and Directorial Assistant jobs within mainly the Oil industry. Logistics and General Services Analyst, Health and Security Document Controller, up until reaching the protocol/travel adviser position and independent business ownership.
Always in pursuit of improving and enhancing my area of enthusiasm which has always been and will always be, Travel and Leisure for both corporate or personal use.","rawText":"I have worked for 27 years now with a passion for excellence and aiming for compliance of procedures and established regulations within the industry of Tourism. I just love working with public, users and customers in dynamic environments such as airports, stations and similar, where I can use my skills and personality being self-driven, proactive and always in search of ways to add quality to my everyday. I can say as well that I'm greatly proficient in Microsoft programs (Word, Excel, Publisher, PowerPoint and others), the same can be said of proficiency on other systems needed for the travel industry such as Virtuoso, Turbo Sabre, Fidelio etc. Computer-wise I am proficient. I have held several positions as Airport and Luggage Agent, Receptionist, FIT Key Accounts Booking, Leisure Travel Agent & Consultant, various Managerial and Directorial Assistant jobs within mainly the Oil industry. Logistics and General Services Analyst, Health and Security Document Controller, up until reaching the protocol/travel adviser position and independent business ownership. Always in pursuit of improving and enhancing my area of enthusiasm which has always been and will always be, Travel and Leisure for both corporate or personal use.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/6f3b66d58bfa0919eae3dbce74e6578d/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Passion for excellence and aiming for compliance of procedures and regulations within the work environment. Highly and widely ranged skilled and reliable employee with the ability to be flexible. Quick to pick up new proficiencies and eager to learn from others. I also have a very strong work ethic, I am available for an immediate start and have no employment restrictions.

Employment History:

EXPERIENCE

SELF EMPLOYED REMOTE OFFICE AND SOCIAL MEDIA ASSISTANT. SETSMECA
JUNE 2020-PRESENT
•    Posts and short content for Facebook creation for customers.
•    Use of software like QuickBooks, Arthur, and others.
•    Assist a property manager with admin tasks.
•    Involvement in a startup project in conjunction with the area council.
•    Formatting and proofreading multiple policies regarding the above project.

FREELANCE TOUR GUIDE. CYHIT TOURS CAN YOU HANDLE IT TOURS
APRIL 2021-PRESENT
•    Conduction of Weekend Day Walking Tours of Nottingham’s Historic City Center.
•    Meeting and greeting visitors, advising them on different areas and on the history of the city.
•    Safeguard guests during the tour.

FRONT OF DESK ASSISTANT. NOTTINGHAM INDUSTRIAL MUSEUM
DECEMBER 2019-PRESENT
•    Assisting Shift Staff and Museum Board with administrative tasks
•    Meeting and greeting visitors, advising them on different areas and on the history of artefacts displayed on site.
•    Some Social media management.
•    Assistance on museum’s own little retail shop.
•    Accomplished finding a donation of stone rock chippings for the museum’s outdoor area.

DOCUMENT PREPARATION ADMINISTRATOR. PROMAN / NORTHGATE PUBLIC SERVICES / NHS
NOVEMBER 2020-DECEMBER 2020
•    Preparing Medical History Files to take them to scan and digital filing.

INDEPENDENT BUSINESS OWNER. VIVAVENTOUR TRAVEL, SETSMECA
JANUARY 2017-OCTOBER 2019
•    Online Retail and Customer Advisory on Travel Services and requirements for Venezuela's current changing and challenging environment.
•    Selling of International and National airfare, travel insurance, bus coach travel to South America, help with visa requirements and applications advice.
•    Creation, selling and operation of local beach tours chartering yachts and transportation.
•    Acting as an intermediary between local service providers and clients. Online Travel Agency, specializing in Venezuela, sports, adventure, ecology.
•    Retail of airfares, ferry tickets, buses, armoured cars, accommodation, travel packages, etc.
•    Online travel, leisure, and ecology marketing.
•    Social media management for my company.
•    Use of software like CANVA, Microsoft Publisher, Word, Facebook, Twitter, Instagram, WhatsApp, etc.

REMOTE PROPERTY MANAGEMENT. QRM QUALITY RENTAL MANAGEMENT
MARCH 2018-MARCH 2019
•    Assisting Property Management Coordinator.
•    Accomplishing better social media exposure.
•    Improving SEO by managing postings for property listing and media content for the company and the overall company processes of lease renewals. Revising background checking of tenants.
•    Arranging meetings with property maintenance management. Maintaining good levels of communication via answering and making phone calls, writing of letters, liaising with Attorneys, Landlords, Tenants and Enquirers.
•    Updating Excel sheets with key information and statistics, and other research performed, maximizing the results, integrating useful software resources, thus conserving the budget.
•    Completing tasks within strict compliance of procedures and regulations.

PROTOCOL AND QUALITY ADVISER FOR TRANSIT PASSENGERS. GRUPO BT TRAVEL C.A.
NOVEMBER 2016-MARCH 2018
•    Receiving incoming and outbound international flights.
•    Helping and liaising with our contracted passengers and with all the other airport services and facilities. Ensuring security and wellbeing of customers through proper safeguarding procedures.
•    Maximising customer satisfaction throughout journeys and pertaining their transit at the Airport in my region.
•    Developing and implementing city tours, lunch included at a Beach resort-like hotel, allowing me to expand the company operations by selling the tours and sharing profit with BT Travel.
•    Securing sector business growth for our partners within my local region.

DOCUMENT CONTROLLER FOR HSE MANAGEMENT.CONSORCIO VONE - HYUNDAI / WISON / PDVSA
MARCH 2016-OCTOBER 2016
•    Controlling compliance, filing, and coding of every aspect of documentation related to the project carried out by the consortium; a Korean/Chinese/Venezuelan enterprise for Upgrading one of the country’s main oil refineries.
•    Translation of documents, and in person, from Spanish to English and vice versa for the management and general staff.
•    Other related health and safety tasks pertaining liaison with Venezuelan authorities in charge of regulating this activity.
•    All these taskings in accordance with ISO implemented and consolidated better practice for the department, therefore, simplifying and boosting the documentation examination and control.

PLANT MANAGEMENT ADMINISTRATIVE ASSISTANT. METANOL DE ORIENTE, METOR S.A. (PEQUIVEN, MITSUBISHI GAS CHEMICAL, MITSUBISHI CORPORATION AND EMPRESAS POLAR)
MAY 2015-DECEMBER 2015
•    Coordinating work related to assisting the Plant Manager and functions in the Methanol Production Facility within the Orient Cryogenic Complex in Venezuela. Translating of documents and to foreign visitors.
•    Coordinating other managers and schedules, such as timesheets, events, procurement, calendar & agenda, meeting, and training rooms.
•    Using SAP software. Achieving quality and revitalized overall practices, shaping the best office procedure.
•    Maintaining communications with other industries present at the complex and with Venezuelan authorities in the matter of Oil and Gas production.

ANALYST FOR LOGISTICS AND GENERAL SERVICES/ASSISTANT TO LOGISTICS AND PROCUREMENT LEADER. SGP-TECNOCONSULT / PDVSA IYC / PDVSA PETROCEDEÑO LOCATED IN THE OIL IMPROVER FACILITY RAN BY PDVSA / TOTAL PETROLEUM / STATOIL, IN THE ORINOCO OIL BELT IN SOUTHERN VENEZUELA.
JULY 2013-JANUARY 2015
•    Assisting on the overall management of the department for logistics, procurement, and general services.
•    Launching streamlining liaise for the staff and contractors of the project that consisted of upgrading the current facility by building 2 other oil conversion areas within the site.
•    Launching streamlining liaise for the manager of the project and the main staff contractor.

EDUCATION
TOURISM BUSINESS ADMINISTRATION
Instituto Universitario de Nuevas Profesiones (IUNP). Edif. IUNP (Sede Principal), Los Dos Caminos, Caracas, Venezuela
1997-2001
LEVEL 1 CERTIFICATE PERSONAL DEVELOPMENT FOR EMPLOYABILITY
LEVEL 1 AWARD PRINCIPLES OF CUSTOMER SERVICE
RIGHT TRACK SOCIAL ENTERPRISE
November 2019
L1 AWARD INTERNET SAFETY FOR IT USERS
PEOPLEPLUS
March 2020
L1 FOOD HYGIENE AND SAFETY
L2 FOOD HYGIENE AND SAFETY FOR CATERING
TRAINING EXPRESS
April 2021
DATA PROTECTION AWARENESS FOR VOLUNTEERS
RSPCA LEARNING HIVE
April 2021

OTHER COURSES
•    Passports and Travel Documentation
•    Prevention in Capital Legitimation with MoneyGram Operations
•    Sabre/Turbo Sabre
•    Diplomatic Practice Seminar
•    Service Training Basic
•    Protocolary Conduct Seminar
•    Working in High-Risk Environment
•    Air Traffic and Reservations
•    2nd Level Intensive French at Alliance Francaise
•    Emergency Assist Training
•    GRR Course (Genuine, Responsive & Responsible)
•    Preventive and Defensive Driving of Light Vehicle Fleet

KEY SKILLS AND CHARACTERISTICS

Strong interpersonal & communication skills • MS Office Suite • WPM: 90 • Ability to work collaboratively as part of a team •Tech Skills • G Suite, Gmail, Google Drive, Google Calendar, Google Sheets and Docs, One Drive, Share Point, Zoom, Microsoft Teams, Trello, Arthur •Mail Merge• Word, Excel, Outlook, Microsoft Publisher, DocuSign, Adobe, ZIP files, Document conversion, split or merge • Canva • Facebook Business and integrations with Instagram and WhatsApp • Basic QuickBooks • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Bilingual English – Spanish Translation • Customer Service, Experience & Satisfaction • Travel Planning & Management •Account Reconciliation • Service Recovery • Formatting & Proof Reading of Documents • ISO• Social Media Posts and Ads Design •Document filing and coding

Hobbies and Interests:
I enjoy caring for animals, I like visiting new places and gaining new experiences. I enjoy learning and value education.","rawText":"Passion for excellence and aiming for compliance of procedures and regulations within the work environment. Highly and widely ranged skilled and reliable employee with the ability to be flexible. Quick to pick up new proficiencies and eager to learn from others. I also have a very strong work ethic, I am available for an immediate start and have no employment restrictions. Employment History: EXPERIENCE SELF EMPLOYED REMOTE OFFICE AND SOCIAL MEDIA ASSISTANT. SETSMECA JUNE 2020-PRESENT • Posts and short content for Facebook creation for customers. • Use of software like QuickBooks, Arthur, and others. • Assist a property manager with admin tasks. • Involvement in a startup project in conjunction with the area council. • Formatting and proofreading multiple policies regarding the above project. FREELANCE TOUR GUIDE. CYHIT TOURS CAN YOU HANDLE IT TOURS APRIL 2021-PRESENT • Conduction of Weekend Day Walking Tours of Nottingham’s Historic City Center. • Meeting and greeting visitors, advising them on different areas and on the history of the city. • Safeguard guests during the tour. FRONT OF DESK ASSISTANT. NOTTINGHAM INDUSTRIAL MUSEUM DECEMBER 2019-PRESENT • Assisting Shift Staff and Museum Board with administrative tasks • Meeting and greeting visitors, advising them on different areas and on the history of artefacts displayed on site. • Some Social media management. • Assistance on museum’s own little retail shop. • Accomplished finding a donation of stone rock chippings for the museum’s outdoor area. DOCUMENT PREPARATION ADMINISTRATOR. PROMAN / NORTHGATE PUBLIC SERVICES / NHS NOVEMBER 2020-DECEMBER 2020 • Preparing Medical History Files to take them to scan and digital filing. INDEPENDENT BUSINESS OWNER. VIVAVENTOUR TRAVEL, SETSMECA JANUARY 2017-OCTOBER 2019 • Online Retail and Customer Advisory on Travel Services and requirements for Venezuela's current changing and challenging environment. • Selling of International and National airfare, travel insurance, bus coach travel to South America, help with visa requirements and applications advice. • Creation, selling and operation of local beach tours chartering yachts and transportation. • Acting as an intermediary between local service providers and clients. Online Travel Agency, specializing in Venezuela, sports, adventure, ecology. • Retail of airfares, ferry tickets, buses, armoured cars, accommodation, travel packages, etc. • Online travel, leisure, and ecology marketing. • Social media management for my company. • Use of software like CANVA, Microsoft Publisher, Word, Facebook, Twitter, Instagram, WhatsApp, etc. REMOTE PROPERTY MANAGEMENT. QRM QUALITY RENTAL MANAGEMENT MARCH 2018-MARCH 2019 • Assisting Property Management Coordinator. • Accomplishing better social media exposure. • Improving SEO by managing postings for property listing and media content for the company and the overall company processes of lease renewals. Revising background checking of tenants. • Arranging meetings with property maintenance management. Maintaining good levels of communication via answering and making phone calls, writing of letters, liaising with Attorneys, Landlords, Tenants and Enquirers. • Updating Excel sheets with key information and statistics, and other research performed, maximizing the results, integrating useful software resources, thus conserving the budget. • Completing tasks within strict compliance of procedures and regulations. PROTOCOL AND QUALITY ADVISER FOR TRANSIT PASSENGERS. GRUPO BT TRAVEL C.A. NOVEMBER 2016-MARCH 2018 • Receiving incoming and outbound international flights. • Helping and liaising with our contracted passengers and with all the other airport services and facilities. Ensuring security and wellbeing of customers through proper safeguarding procedures. • Maximising customer satisfaction throughout journeys and pertaining their transit at the Airport in my region. • Developing and implementing city tours, lunch included at a Beach resort-like hotel, allowing me to expand the company operations by selling the tours and sharing profit with BT Travel. • Securing sector business growth for our partners within my local region. DOCUMENT CONTROLLER FOR HSE MANAGEMENT.CONSORCIO VONE - HYUNDAI / WISON / PDVSA MARCH 2016-OCTOBER 2016 • Controlling compliance, filing, and coding of every aspect of documentation related to the project carried out by the consortium; a Korean/Chinese/Venezuelan enterprise for Upgrading one of the country’s main oil refineries. • Translation of documents, and in person, from Spanish to English and vice versa for the management and general staff. • Other related health and safety tasks pertaining liaison with Venezuelan authorities in charge of regulating this activity. • All these taskings in accordance with ISO implemented and consolidated better practice for the department, therefore, simplifying and boosting the documentation examination and control. PLANT MANAGEMENT ADMINISTRATIVE ASSISTANT. METANOL DE ORIENTE, METOR S.A. (PEQUIVEN, MITSUBISHI GAS CHEMICAL, MITSUBISHI CORPORATION AND EMPRESAS POLAR) MAY 2015-DECEMBER 2015 • Coordinating work related to assisting the Plant Manager and functions in the Methanol Production Facility within the Orient Cryogenic Complex in Venezuela. Translating of documents and to foreign visitors. • Coordinating other managers and schedules, such as timesheets, events, procurement, calendar & agenda, meeting, and training rooms. • Using SAP software. Achieving quality and revitalized overall practices, shaping the best office procedure. • Maintaining communications with other industries present at the complex and with Venezuelan authorities in the matter of Oil and Gas production. ANALYST FOR LOGISTICS AND GENERAL SERVICES/ASSISTANT TO LOGISTICS AND PROCUREMENT LEADER. SGP-TECNOCONSULT / PDVSA IYC / PDVSA PETROCEDEÑO LOCATED IN THE OIL IMPROVER FACILITY RAN BY PDVSA / TOTAL PETROLEUM / STATOIL, IN THE ORINOCO OIL BELT IN SOUTHERN VENEZUELA. JULY 2013-JANUARY 2015 • Assisting on the overall management of the department for logistics, procurement, and general services. • Launching streamlining liaise for the staff and contractors of the project that consisted of upgrading the current facility by building 2 other oil conversion areas within the site. • Launching streamlining liaise for the manager of the project and the main staff contractor. EDUCATION TOURISM BUSINESS ADMINISTRATION Instituto Universitario de Nuevas Profesiones (IUNP). Edif. IUNP (Sede Principal), Los Dos Caminos, Caracas, Venezuela 1997-2001 LEVEL 1 CERTIFICATE PERSONAL DEVELOPMENT FOR EMPLOYABILITY LEVEL 1 AWARD PRINCIPLES OF CUSTOMER SERVICE RIGHT TRACK SOCIAL ENTERPRISE November 2019 L1 AWARD INTERNET SAFETY FOR IT USERS PEOPLEPLUS March 2020 L1 FOOD HYGIENE AND SAFETY L2 FOOD HYGIENE AND SAFETY FOR CATERING TRAINING EXPRESS April 2021 DATA PROTECTION AWARENESS FOR VOLUNTEERS RSPCA LEARNING HIVE April 2021 OTHER COURSES • Passports and Travel Documentation • Prevention in Capital Legitimation with MoneyGram Operations • Sabre/Turbo Sabre • Diplomatic Practice Seminar • Service Training Basic • Protocolary Conduct Seminar • Working in High-Risk Environment • Air Traffic and Reservations • 2nd Level Intensive French at Alliance Francaise • Emergency Assist Training • GRR Course (Genuine, Responsive & Responsible) • Preventive and Defensive Driving of Light Vehicle Fleet KEY SKILLS AND CHARACTERISTICS Strong interpersonal & communication skills • MS Office Suite • WPM: 90 • Ability to work collaboratively as part of a team •Tech Skills • G Suite, Gmail, Google Drive, Google Calendar, Google Sheets and Docs, One Drive, Share Point, Zoom, Microsoft Teams, Trello, Arthur •Mail Merge• Word, Excel, Outlook, Microsoft Publisher, DocuSign, Adobe, ZIP files, Document conversion, split or merge • Canva • Facebook Business and integrations with Instagram and WhatsApp • Basic QuickBooks • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Bilingual English – Spanish Translation • Customer Service, Experience & Satisfaction • Travel Planning & Management •Account Reconciliation • Service Recovery • Formatting & Proof Reading of Documents • ISO• Social Media Posts and Ads Design •Document filing and coding Hobbies and Interests: I enjoy caring for animals, I like visiting new places and gaining new experiences. 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