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Bilingual Chat Support & Community Engagement Manager (English & Spanish)

Published on the May 16, 2025 in Sales & Marketing

About this project

Open

We are looking for a fluent English and Spanish speaker to engage with our subscribers through private messages on a content subscription platform. The role involves maintaining engaging, respectful, and personalized conversations with subscribers, encouraging them to remain active and involved with the creator’s profile.

You will be provided with guidelines, scripts, and reference content to maintain the brand voice and tone.

Project overview

We are a digital media agency working with creators who manage subscription-based online communities. The platform is similar to Patreon or Ko-fi, where fans subscribe to access exclusive content and communicate with creators. Our goal is to boost engagement, encourage renewals, and maintain a positive atmosphere for subscribers. This is a long-term role for someone who enjoys interacting with people via messaging platforms and has a friendly, persuasive writing style. Work will be tracked using a daily schedule. Previous experience in community management or customer support is a plus.

Category Sales & Marketing
Subcategory Community Management
What do you need? Mid-level brand, low engagement
Is this a project or a position? Project
Required availability As needed

Delivery term: Not specified

Skills needed

Social Media Marketing Creative Writing

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