International forwarding

An international parcel forwarding and domestic delivery platform where:

Customers register and receive a US‑based address to use when shopping online.
The system consolidates packages arriving from different merchants into a single international shipment to reduce costs.
It offers package tracking, integrating external courier tracking numbers plus internal references.
It manages customs clearance locally under national import regulations (e.g. Normatives, duties).
Users receive automated notifications at key stages: arrival at US warehouse, consolidation ready, customs steps, local dispatch, and delivery

🧱 Requirements: Customer Section

User Registration & Profile
Form for sign‑up (name, email, destination address).
Generates the international “box” address in EEUU.
Optional ID upload or verification for legal compliance.
Parcel Management
Interface to add purchase info (external courier tracking number, optional internal reference).
Display current status (in transit, received in US depot, ready for consolidation, customs, local delivery).
View package details: weight, dimensions, declared value, cost estimate, estimated delivery.
Consolidation Tool
Select multiple inbound packages for grouped shipping.
Compute fees based on total weight/volume.
Payments & History
Integration with payment gateway (credit card, wire transfer, etc.).
View payment history, invoices, shipments completed.
Support & Notifications
Ticketing or chat support module.
Notifications via email or app for each shipment milestone.
🔧 Admin Section / Internal Panel

US Receipt Management
Dashboard showing newly arrived shipments in the US facility.
Record arrival, actual weight/dimensions, external and internal tracking.
Consolidation Processing
Ability to group packages per user request.
Approve consolidation and schedule the international shipment.
Enforce customs limits (weight/value thresholds).
Customs Workflow
Collect necessary data (e‑commerce invoice, item description).
Track customs status: pending, paid, cleared, released.
Domestic Delivery Logistics
Generate local delivery orders with a domestic courier.
Track local dispatch, in‑transit, delivered, pickup at agency.
User & Financial Management
Admin panel for users: view/edit/block accounts.
View payments, apply fee adjustments, generate revenue reports.
Analytics on shipments, processing times, financials.
Customer Communication
Admin can reply to support tickets, send emails or alerts.
Record logs for incidents or calls.
Configuration & Rules
Admin configures weight/value limits per customs regulations.
Set domestic/international rates by kg, volume, zones, optional services.
🧩 Additional Technical Considerations

Fully responsive UI for mobile and desktop use.
Backend exposing RESTful APIs for front‑end and mobile apps.
Secure storage for uploaded documents (invoices, customs forms).
Use queues or worker systems for asynchronous tasks (tracking updates, consolidation processing, notifications).
Implement strong security: role‑based access (customer vs admin), encrypted data, audit logs.
Maintain full traceability of status changes for each shipment.
🧭 Typical User Flow

Customer registers and gets their US mailbox address.
Shops online using that address.
Enters tracking numbers into the platform.
Admin logs arrival in the US warehouse.
Customer chooses to consolidate eligible packages.
Admin initiates shipment, processes customs.
Customer pays, receives notifications, and final delivery completes locally.
✅ Summary:
This is a full-stack solution for managing the complete lifecycle of cross‑border e‑commerce shipments—from external purchase to end delivery—featuring package tracking, consolidation, customs compliance, payments, and support. The customer interface is focused on self‑service and status visibility, while the admin panel handles operational logistics and customer communication.