Remote Logistics Coordinator

Location: Remote
Job Type: Full-Time | Shift-based | 24/7/365 Operation

About Us:
U.S.-Based logistics company that delivers time-sensitive and high-value shipments across industries like healthcare, manufacturing, and retail. Our work includes critical deliveries such as medical samples and critical spare parts. Our customers rely on us to provide exceptional service around the clock — 24/7/365. We meet that demand through our hardworking team on the ground in the U.S. Backed up by our dedicated remote team across the globe, working together to ensure shipments are monitored, supported, and executed with precision.

About the Role:
We’re looking for a detail-oriented and dependable Logistics Coordinator to join our fully remote team. In this role, you'll be at the center of our daily operations — managing live shipments, coordinating with drivers and clients, and supporting our U.S.-Based operations team. This is a fast-paced, mission-critical role that helps keep essential deliveries running smoothly. You'll work closely with teammates across time zones to resolve real-time issues and ensure every shipment is on track.

Key Responsibilities:
•Coordinate and monitor daily deliveries and driver assignments
•Communicate with drivers and clients to resolve real-time delivery issues
•Manage order updates, changes, and status tracking
•Handle escalations and communicate urgent updates to the team
•Document and report delays, incidents, or service issues accurately
•Prepare quotes for new delivery requests and finalize invoices after delivery completion
•Support weekend, overnight, or holiday shifts as needed

Requirements:
•1–2 years of experience in logistics, transportation, customer service, or similar roles
•Excellent command of the English language (spoken and written)
•Proficient with Microsoft Office Suite (Excel, Outlook, Word)
•Strong communication, multitasking, and problem-solving skills
•Reliable internet connection and dedicated workspace
•Comfortable working in a fast-paced, high-pressure environment