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Cuento con un amplio recorrido por las áreas de administración, ecommerce, atención al cliente y marketing digital.
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En los últimos meses he trabajado con cartera de clientes asignada, potenciando y fidelizando la relación entre los usuarios y la empresa, creando planificación de objetivos para el desarrollo de los proyectos, realización de seguimiento y establecimiento de estrategias comerciales digitales.
Comprometida con el logro de objetivos y el trabajo en equipo. Organizada, dedicada y dispuesta afrontar nuevos retos.","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"bronze","hourlyRate":"USD 7.00","hourlyWorkedProjects":0,"lastActiveLoginRelativeToUser":"December 29, 2023 16:14","lastActiveLoginRelative":"4 months ago","registeredSinceRelativeToUser":"April 25, 2022 12:13","registeredSinceRelative":"2 years ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Customer Support (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/customer-support-1","isCertified":false,"title":"Customer Support - Freelancers"},{"anchorText":"Customer Experience (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/customer-experience","isCertified":false,"title":"Customer Experience - Freelancers"},{"anchorText":"Virtual Assistant (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/virtual-assistant","isCertified":false,"title":"Virtual Assistant - Freelancers"},{"anchorText":"Strategic Planning (1 year)","anchorLink":"https://www.workana.com/en/hire/strategic-planning","isCertified":false,"title":"Strategic Planning - Freelancers"},{"anchorText":"Social Media Marketing (1 year)","anchorLink":"https://www.workana.com/en/hire/social-media-marketing","isCertified":false,"title":"Social Media Marketing - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/0209f2a3921b0b218bfcc422a119da13","profileLogoUrl":"https://cf.workana.com/logos/aa/0a06ac77bd4d75928779aca73534c3/IMG_20191107_100649.jpg","profileName":"Grisel B.","hash":"0209f2a3921b0b218bfcc422a119da13","roleName":"Consultora Customer + People Experience","tagline":"Consultora Customer + People Experience","isVerifiedAgency":false,"rating":5,"ratingLabel":"5 of 5.00","completedProjects":4,"badges":[{"title":"Verified account","size":"small","position":"","type":"bank_transfer"},{"title":"Freelancer bronze","size":"small","position":"bronze","type":"bronze"}],"country":{"name":"Argentina","img":"

","searchLinkUrl":"https://www.workana.com/jobs?country=AR"},"completedProjectsForView":"4","dangerouslyWillBeRenderAsHtml_description":"Hola! Mi nombre es Grisel, soy socióloga, experta en Customer Experience, Customer Success y Comercialización.
En caso de que no sepas de qué se trata "La Experiencia del Cliente" te lo resumo: Es cómo el cliente percibe sus interacciones con tu empresa.
Como disciplina, el Customer Experience es la práctica de diseñar la percepción que dejas en tus clientes y por lo tanto cómo ellos se vincularán con tu MARCA. Como dice Cecilia Hugony, el CX es la estrategia detrás de la sonrisa.
Una buena estrategia de CX, es el método que te permitirá ofrecer un servicio diferencial competitivo, destacando tu valor e identidad. Ayudándote a incrementar la lealtad de tu público y escalar la rentabilidad de tu negocio al mismo tiempo.
Qué puedo a hacer por tu empresa o emprendimiento:
Como socióloga e investigadora de tendencias, te facilitaré la comprensión de un mundo que se encuentra cambiando de manera vertiginosa, y de un mercado en permanente evolución.
Como colaboradora y asesora siempre estoy dispuesta a dar las mejores prácticas, procesos, análisis y herramientas para que tu empresa logre construir relaciones sólidas y duraderas con esos clientes que tanto tiempo e inversión te costaron conseguir.
Herramientas y procesos:
✔ Midiendo la voz de tus clientes para conocer los mejores insights y convertirlos en acción.
✔ Entendiendo a tus clientes para ponerlos en el corazón de todas tus acciones.
✔ Mapearemos los puntos de contacto que tienes con tus clientes para analizar cómo optimizarlos.
✔ Alineando tu misión y visión al diseño de la experiencia que quieres brindar.
✔ Proyectando tu cultura y propósito a todos tus puntos de contacto.
✔ Desarrollando tus Buyer Person o Clientes Arquetípicos para ofrecerles una experiencia a su medida.
✔ Inspiraremos culturalmente a tus clientes internos y externos para que sean actores activos de tu proyecto.
✔ Crearemos contenido de valor según Buyer Persons para crear vínculos de forma orgánica.
✔ Daremos consistencia y sentido a tus comunicaciones a lo largo de todo el viaje de tus clientes.
Propuesta:
Detectaremos puntos críticos de la experiencia que brindas a tus clientes y los convertiremos en oportunidades de mejora en todas las dimensiones de tu empresa, con recursos simples y ágiles.
Fidelizaremos a tus clientes, haciendo predecible su comportamiento, e impactando directamente en tus métricas de retención y retornos de inversión.
Por qué hago lo que hago:
Me apasiona el mundo emprendedor, es donde realmente se encuentra el verdadero motor de la creatividad y la economía! Es por eso que no trabajo con fórmulas genéricas o estándares obsoletos, sino comprendiendo a quién emprende para darle soluciones creativas y a su medida.
Mi misión es empoderarte para que lideres tu empresa con información, metodologías y herramientas, que te aporten claridad a la hora de pensar tu empresa y tomar decisiones.
Hoy mas que nunca tenemos el mundo en la palma de nuestras manos, y yo te ofrezco la mía!
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Mi enfoque se caracteriza por ser rápido y ágil, lo que me permite brindar un servicio eficiente. Diseño la experiencia del cliente para mejorar la satisfacción. Además, he participado en proyectos similares para empresas a nivel LATAM, lo que me ha proporcionado un conocimiento amplio y adaptabilidad en diferentes contextos. Diseño la experiencia del cliente para mejorar la satisfacción.","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"bronze","hourlyRate":"USD 10.00","hourlyWorkedProjects":655,"lastActiveLoginRelativeToUser":"May 03, 2024 10:30","lastActiveLoginRelative":"Yesterday","registeredSinceRelativeToUser":"October 03, 2019 14:19","registeredSinceRelative":"4 years ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Admin Support (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/admin-support-1","isCertified":false,"title":"Admin Support - Freelancers"},{"anchorText":"Customer Support (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/customer-support-1","isCertified":false,"title":"Customer Support - Freelancers"},{"anchorText":"Technical Support (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/technical-support","isCertified":false,"title":"Technical Support - Freelancers"},{"anchorText":"E-commerce (1 year)","anchorLink":"https://www.workana.com/en/hire/e-commerce-1","isCertified":false,"title":"E-commerce - Freelancers"},{"anchorText":"Customer Experience (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/customer-experience","isCertified":false,"title":"Customer Experience - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/1fc71a879991a0beff922283cbbe1924","profileLogoUrl":"https://cf.workana.com/logos/1d/b7ec3978074974a1628bba6114ab2a/foto_perfil.jpg","profileName":"Gonzalo H.","hash":"1fc71a879991a0beff922283cbbe1924","roleName":null,"tagline":"Think for youself","isVerifiedAgency":false,"rating":5,"ratingLabel":"5 of 5.00","completedProjects":2,"badges":[{"title":"Freelancer bronze","size":"small","position":"bronze","type":"bronze"}],"country":{"name":"Argentina","img":"

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Me considero una persona alegre, con una marcada vocación de servicio y empatía, desarrollada por los más de 9 años en los que llevo involucrándome, tanto voluntaria como profesionalmente, en distintas organizaciones sociales.
Disfruto de estar con mi familia, mis amigos y mis mascotas; disfruto y me gusta divertirme haciendo las cosas que hago, entendiendo que uno no es más productivo cuando más hace sino cuándo más feliz es; disfruto de mirar series, películas y deportes; y disfruto de escuchar música.
Creo que el CÓMO (cómo lo hago/cómo lo digo) y el POR QUÉ (porqué lo hago/porqué lo digo) son igual de importantes que el QUÉ (qué hago/qué digo); creo en el "nosotros" antes que el "yo"; y creo el propósito es algo mucho más fuerte y sólido que la pasión.","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"bronze","hourlyRate":"AR$ 400.00","hourlyWorkedProjects":174,"lastActiveLoginRelativeToUser":"November 18, 2022 10:21","lastActiveLoginRelative":"Last year","registeredSinceRelativeToUser":"May 29, 2020 14:37","registeredSinceRelative":"3 years ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"HTML5 (1 year)","anchorLink":"https://www.workana.com/en/hire/html5","isCertified":false,"title":"HTML5 - Freelancers"},{"anchorText":"Python (1 year)","anchorLink":"https://www.workana.com/en/hire/python","isCertified":false,"title":"Python - Freelancers"},{"anchorText":"Business Writing (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/business-writing","isCertified":false,"title":"Business Writing - 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