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¡Hola! ☀️ Soy un apasionado profesional que se destaca por la eficiencia y atención a los detalles en cada tarea que asumo. Con una formación sólida en Ingeniería Química ⚗️ de la Universidad de La Sabana y una destacada trayectoria en asistencia administrativa y análisis de calidad, mi objetivo es maximizar la eficiencia y fomentar la excelencia en cada proyecto que emprendo.
Mi experiencia incluye una variedad de roles en diferentes sectores, incluyendo el de atención al cliente, donde me he destacado por proporcionar un servicio excepcional y superar constantemente las metas del cliente. Como Analista de Calidad en Teleperformance, recibí el premio TOP STARS en Febrero 2023 ✨ por mi enfoque proactivo en la mejora de los procesos y la generación de informes basados en datos.
Mi experiencia en la implementación de infraestructuras tecnológicas⛓️⬆️, junto con mi habilidad para administrar bases de datos ⌨️️️️️️️️y mejorar los procedimientos administrativos✒️️️️️️️️️, hacen que sea un excelente candidato para roles que requieran precisión y habilidades de gestión eficaz.
Mis habilidades de comunicación están acentuadas por mi dominio del español, inglés y portugués intermedio, que me permiten conectar con una amplia gama de clientes ㊗️ y colaboradores en todo el mundo. ⛰️️️️️️️️️️️ Soy capaz de trabajar de manera eficaz⏱️ para resolver problemas y mejorar la satisfacción del cliente.
Considero que la mejora continua ⛹️ es esencial para el crecimiento y éxito en cualquier área, por lo que siempre busco nuevas formas de aprender y desarrollar mis habilidades. ☝️Ya sea asumiendo desafíos en ingeniería química, enfocándome en la atención al cliente o realizando tareas de asistencia administrativa, estoy dedicado a superar las expectativas y agregar valor a su equipo.
Por último, pero no menos importante, mi enfoque centrado en la calidad ❇️ y mi habilidad para analizar e implementar cambios ⚒️️️ basados en datos me permiten contribuir eficazmente a los objetivos de cualquier organización.
Espero tener la oportunidad de colaborar y contribuir al éxito de su proyecto. ☀️ ¿Hablamos pronto?
⭐Habilidades clave:
✅ Liderazgo de equipos ✊
☑️ Gestión de proyectos ☝️
✅ Análisis financiero ➕➖
☑️ Gestión de tareas ⏳
✅ Servicio centrado en el cliente ❤️
☑️ Resolución de incidencias ⚠️
✅ Adaptabilidad ↔️
☑️ Comunicación ✉️
✅ Gestión del tiempo ⏰
☑️ Desarrollo de programas✍️
✅ Microsoft Office ⌨️
☑️ Microsoft Excel ⛓️
✅ Trabajo en equipo ☕️
☑️ Planificación estratégica⏩
✅ Investigación y desarrollo ⚗️️️
☑️ Microsoft PowerPoint ⚪️
✅ Kustomer, Guru, Playvox, Zendesk⚙️
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⛰️️️️️️️️️️️⏪⏪ ENG ⏩⏩⛰️️️️️️️️️️️
Hello! ☀️ I am a passionate professional known for efficiency and attention to detail in every task I undertake. With a solid background in Chemical Engineering ⚗️ from La Sabana University and a remarkable record of accomplishment in administrative assistance and quality analysis, my aim is to maximize efficiency and foster excellence in each project I take on.
My experience spans various roles in different sectors, including customer service, where I excel in providing exceptional service and consistently surpassing client goals. As a Quality Analyst at Teleperformance, I received the TOP STARS award in February 2023 ✨ for my proactive approach to process improvement and data-driven reporting.
My expertise in implementing technological infrastructures⛓️⬆️, coupled with my database management skills⌨️️️️️️️️, and proficiency in enhancing administrative procedures✒️️️️️️️️️, make me an excellent fit for roles that demand precision and effective management skills.
With strong communication abilities in Spanish, English, and intermediate Portuguese, I can connect with a diverse range of clients ㊗️ and collaborators worldwide. ⛰️️️️️️️️️️️ I work efficiently⏱️ to resolve issues and enhance customer satisfaction.
Continuous improvement ⛹️ is crucial for growth and success in any field, so I constantly seek new ways to learn and develop my skills. ☝️ Whether tackling challenges in chemical engineering, focusing on customer care, or performing administrative tasks, I am dedicated to exceeding expectations and adding value to your team.
Last but not least, my quality-focused approach ❇️ and ability to analyze and implement data-driven changes ⚒️️️ allow me to effectively contribute to any organization's objectives.
I look forward to the opportunity to collaborate and contribute to the success of your project. ☀️ Shall we talk soon?
⭐Key Skills:
✅ Team Leadership ✊
☑️ Project Management ☝️
✅ Financial Analysis ➕➖
☑️ Task Management ⏳
✅ Customer-Centric Service ❤️
☑️ Incident Resolution ⚠️
✅ Adaptability ↔️
☑️ Communication ✉️
✅ Time Management ⏰
☑️ Program Development✍️
✅ Microsoft Office ⌨️
☑️ Microsoft Excel ⛓️
✅ Teamwork ☕️
☑️ Strategic Planning⏩
✅ Research and Development ⚗️️️
☑️ Microsoft PowerPoint ⚪️
✅ Kustomer, Guru, Playvox, Zendesk⚙️
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☘️️⏪⏪ POR ⏩⏩☘️️
Olá! ☀️ Sou um profissional apaixonado que se destaca pela eficiência e atenção aos detalhes em cada tarefa que assumo. Com uma formação sólida em Engenharia Química ⚗️ pela Universidade de La Sabana e uma trajetória destacada em assistência administrativa e análise de qualidade, meu objetivo é maximizar a eficiência e fomentar a excelência em cada projeto que empreendo.
Minha experiência abrange várias funções em diferentes setores, incluindo o atendimento ao cliente, onde me destaco em fornecer um serviço excepcional e superar constantemente as metas do cliente. Como Analista de Qualidade na Teleperformance, recebi o prêmio TOP STARS em fevereiro de 2023 ✨ por minha abordagem proativa na melhoria de processos e relatórios baseados em dados.
Minha experiência na implementação de infraestruturas tecnológicas⛓️⬆️, juntamente com minha habilidade em gerenciar bancos de dados⌨️️️️️️️️, e a proficiência em aprimorar procedimentos administrativos✒️️️️️️️️️, me tornam um excelente candidato para funções que exigem precisão e habilidades eficazes de gerenciamento.
Com habilidades avançadas de comunicação em espanhol, inglês e português intermediário, posso me conectar com uma ampla gama de clientes ㊗️ e colaboradores em todo o mundo. ⛰️️️️️️️️️️️ Trabalho de forma eficiente⏱️ para resolver problemas e aprimorar a satisfação do cliente.
A melhoria contínua ⛹️ é crucial para o crescimento e sucesso em qualquer área, por isso busco constantemente novas formas de aprender e desenvolver minhas habilidades. ☝️ Seja enfrentando desafios em engenharia química, focando no atendimento ao cliente ou realizando tarefas administrativas, estou dedicado a superar expectativas e agregar valor à sua equipe.
Por último, mas não menos importante, minha abordagem focada na qualidade ❇️ e minha habilidade em analisar e implementar mudanças baseadas em dados ⚒️️️ me permitem contribuir efetivamente para os objetivos de qualquer organização.
Estou ansioso para a oportunidade de colaborar e contribuir para o sucesso do seu projeto. ☀️ Vamos conversar em breve?
⭐Habilidades chave:
✅ Liderança de equipe ✊
☑️ Gerenciamento de projetos ☝️
✅ Análise financeira ➕➖
☑️ Gerenciamento de tarefas ⏳
✅ Serviço centrado no cliente ❤️
☑️ Resolução de incidentes ⚠️
✅ Adaptabilidade ↔️
☑️ Comunicação ✉️
✅ Gerenciamento do tempo ⏰
☑️ Desenvolvimento de programas✍️
✅ Microsoft Office ⌨️
☑️ Microsoft Excel ⛓️
✅ Trabalho em equipe ☕️
☑️ Planejamento estratégico⏩
✅ Pesquisa e desenvolvimento ⚗️️️
☑️ Microsoft PowerPoint ⚪️
✅ Kustomer, Guru, Playvox e Zendesk⚙️","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"gold","hourlyRate":"USD 15.00","hourlyWorkedProjects":0,"lastActiveLoginRelativeToUser":"April 25, 2024 04:12","lastActiveLoginRelative":"18 hours ago","registeredSinceRelativeToUser":"August 13, 2022 14:28","registeredSinceRelative":"Last year","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Admin Assistant (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/admin-assistant","isCertified":false,"title":"Admin Assistant - Freelancers"},{"anchorText":"Translation (1 year)","anchorLink":"https://www.workana.com/en/hire/translation-1","isCertified":false,"title":"Translation - Freelancers"},{"anchorText":"Data Entry (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/data-entry","isCertified":false,"title":"Data Entry - Freelancers"},{"anchorText":"Customer Service (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/customer-service","isCertified":false,"title":"Customer Service - Freelancers"},{"anchorText":"Microsoft Excel (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/microsoft-excel","isCertified":false,"title":"Microsoft Excel - Freelancers"},{"anchorText":"Subtitling (1 year)","anchorLink":"https://www.workana.com/en/hire/subtitling","isCertified":false,"title":"Subtitling - Freelancers"},{"anchorText":"Google GSuite (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/google-gsuite","isCertified":false,"title":"Google GSuite - Freelancers"},{"anchorText":"Virtual Assistant (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/virtual-assistant","isCertified":false,"title":"Virtual Assistant - Freelancers"},{"anchorText":"Article Writing (1 year)","anchorLink":"https://www.workana.com/en/hire/article-writing","isCertified":false,"title":"Article Writing - Freelancers"},{"anchorText":"Admin Support (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/admin-support-1","isCertified":false,"title":"Admin Support - Freelancers"},{"anchorText":"Financial Analysis (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/financial-analysis","isCertified":false,"title":"Financial Analysis - Freelancers"},{"anchorText":"Records Management (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/records-management","isCertified":false,"title":"Records Management - Freelancers"},{"anchorText":"Microsoft Office365 (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/microsoft-office365","isCertified":false,"title":"Microsoft Office365 - Freelancers"},{"anchorText":"Accounting (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/accounting","isCertified":false,"title":"Accounting - Freelancers"},{"anchorText":"Database (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/database","isCertified":false,"title":"Database - Freelancers"},{"anchorText":"Business Analysis (1 year)","anchorLink":"https://www.workana.com/en/hire/business-analysis","isCertified":false,"title":"Business Analysis - Freelancers"},{"anchorText":"Data Interpretation (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/data-interpretation","isCertified":false,"title":"Data Interpretation - Freelancers"},{"anchorText":"CRM (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/crm","isCertified":false,"title":"CRM - Freelancers"},{"anchorText":"WordPress (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/wordpress","isCertified":false,"title":"WordPress - Freelancers"},{"anchorText":"Content for social networks (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/content-for-social-networks-1","isCertified":false,"title":"Content for social networks - Freelancers"},{"anchorText":"Web Content (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/web-content","isCertified":false,"title":"Web Content - Freelancers"},{"anchorText":"Content Moderation (1 year)","anchorLink":"https://www.workana.com/en/hire/content-moderation","isCertified":false,"title":"Content Moderation - Freelancers"},{"anchorText":"Web design (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/web-design-2","isCertified":false,"title":"Web design - Freelancers"},{"anchorText":"Web Services (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/web-services","isCertified":false,"title":"Web Services - Freelancers"},{"anchorText":"MercadoPago (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/mercadopago","isCertified":false,"title":"MercadoPago - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/e8bd98538e6271a644956301978ae3a1","profileLogoUrl":"https://wkncdn.com/newx/assets/build/img/logos/default_logo_1-normal.c4ce6a3dc.jpg","profileName":"A. 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","searchLinkUrl":"https://www.workana.com/jobs?country=CO"},"completedProjectsForView":"15","dangerouslyWillBeRenderAsHtml_description":"✨ ¡Hola! Soy una profesional apasionada y especializada en la gestión de proyectos. Con amplia experiencia en planificación, ejecución y supervisión de proyectos de mejora en diversos sectores, mi objetivo es ayudarte a alcanzar el éxito en tus iniciativas.
⌛ Mi experiencia abarca áreas como gestión administrativa, operaciones y optimización de procesos. Mi enfoque se basa en la implementación de metodologías efectivas para alcanzar los objetivos establecidos y garantizar resultados de calidad. Me encanta enfrentar desafíos y convertirlos en oportunidades de crecimiento.
⌨ Estos son algunos de los servicios que ofrezco en la gestión de proyectos:
✅ Análisis general del proyecto: realizo una evaluación exhaustiva para comprender los objetivos, requisitos y desafíos, lo que me permite desarrollar una estrategia efectiva.
✏ Elaboración del DAFO: realizo un análisis DAFO para identificar los factores clave y desarrollar estrategias basadas en estos hallazgos.
⛳ Definición de KPIs: identifico y establezco indicadores clave de rendimiento (KPIs) para medir el progreso y lograr los objetivos.
⌚ Planificación y seguimiento del proyecto: desarrollo planes de acción detallados, establezco hitos y superviso el avance para cumplir los plazos y obtener resultados exitosos.
⚠️ Gestión de riesgos: identifico posibles riesgos y desarrollo estrategias de mitigación.
☎ Coordinación y comunicación: coordino y superviso equipos multidisciplinarios, mantengo una comunicación clara con los stakeholders y brindo actualizaciones periódicas.
⚒ Además, mis habilidades de análisis me permiten realizar proyectos de data entry, como el ingreso de información a diferentes plataformas, creación y manejo de bases de datos, elaboración y seguimiento de KPIs, entre otras funciones.
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