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Como profesional, me destaco por mi dedicación y compromiso en cada tarea que emprendo. Entiendo la importancia de satisfacer las necesidades de los clientes y superar sus expectativas en cada interacción protegiendo siempre los principios y los objetivos de la empresa.
Mi enfoque centrado en el cliente me ha permitido desarrollar habilidades sólidas en comunicación efectiva, resolución de conflictos y asesoramiento técnico y especializado, buscando la fidelización de las personas con las que conformo una relación comercial.
Mi experiencia previa en roles donde he interactuado directamente con clientes me ha proporcionado una perspectiva valiosa sobre cómo brindar un servicio excepcional. Estoy comprometida en comprender las necesidades individuales de cada cliente y en encontrar soluciones personalizadas que generen una experiencia positiva y duradera.
Además, mi naturaleza empática me permite establecer conexiones genuinas con las personas, lo que facilita la construcción de relaciones sólidas y de confianza. Estoy convencida de que la empatía es fundamental para entender las preocupaciones y necesidades de los clientes, para poder orientarlos de la manera que requieren.
Quiero que sepas que durante mi experiencia laboral he logrado llevar a la realidad toda mi formación teórica profesional, restructurando y diseñando todo lo que se ha vuelto obsoleto en el tema de servicio al cliente y especializándome en diseñar el servicio preciso para que el proceso enaltezca la marca para la que trabajo, no voy detrás de la premisa que el cliente siempre tiene la razón sino de la estrategia de que el cliente esté completamente convencido que somos y seremos su mejor decisión.
Estoy entusiasmada de tener la oportunidad de trabajar contigo en proyectos que demanden estas cualidades y estoy segura de que podemos alcanzar grandes resultados, puesto que mi principal objetivo es tu satisfacción hacia mi servicio.","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"bronze","hourlyRate":"CO$ 30,000.00","hourlyWorkedProjects":1,"lastActiveLoginRelativeToUser":"April 23, 2024 09:19","lastActiveLoginRelative":"3 hours ago","registeredSinceRelativeToUser":"February 08, 2017 00:18","registeredSinceRelative":"7 years ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Customer Service (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/customer-service","isCertified":false,"title":"Customer Service - Freelancers"},{"anchorText":"Feature Writing (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/feature-writing","isCertified":false,"title":"Feature Writing - Freelancers"},{"anchorText":"Admin Assistant (1 year)","anchorLink":"https://www.workana.com/en/hire/admin-assistant","isCertified":false,"title":"Admin Assistant - Freelancers"},{"anchorText":"Financial Analysis (1 year)","anchorLink":"https://www.workana.com/en/hire/financial-analysis","isCertified":false,"title":"Financial Analysis - Freelancers"},{"anchorText":"Sales Development Representative (SDR) (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/sales-development-representative-sdr","isCertified":false,"title":"Sales Development Representative (SDR) - Freelancers"},{"anchorText":"Customer Support (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/customer-support-1","isCertified":false,"title":"Customer Support - Freelancers"},{"anchorText":"Business Mathematics (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/business-mathematics","isCertified":false,"title":"Business Mathematics - Freelancers"},{"anchorText":"Virtual Assistant (1 year)","anchorLink":"https://www.workana.com/en/hire/virtual-assistant","isCertified":false,"title":"Virtual Assistant - Freelancers"},{"anchorText":"CRM (1 year)","anchorLink":"https://www.workana.com/en/hire/crm","isCertified":false,"title":"CRM - Freelancers"},{"anchorText":"Telemarketing (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/telemarketing","isCertified":false,"title":"Telemarketing - Freelancers"},{"anchorText":"Telephone Handling (+10 years)","anchorLink":"https://www.workana.com/en/hire/telephone-handling","isCertified":false,"title":"Telephone Handling - Freelancers"},{"anchorText":"Cold Calling (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/cold-calling","isCertified":false,"title":"Cold Calling - Freelancers"},{"anchorText":"Data Entry (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/data-entry","isCertified":false,"title":"Data Entry - Freelancers"},{"anchorText":"Skype (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/skype","isCertified":false,"title":"Skype - Freelancers"},{"anchorText":"E-commerce (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/e-commerce-1","isCertified":false,"title":"E-commerce - Freelancers"},{"anchorText":"Microsoft Excel (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/microsoft-excel","isCertified":false,"title":"Microsoft Excel - Freelancers"},{"anchorText":"Microsoft Word (+10 years)","anchorLink":"https://www.workana.com/en/hire/microsoft-word","isCertified":false,"title":"Microsoft Word - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/78497b8066978d7d98fe6c7e0f9b9bcb","profileLogoUrl":"https://cf.workana.com/logos/94448a135965ceba9284a7571c738d52/gz/foto_160_160.jpeg","profileName":"Diana R.","hash":"78497b8066978d7d98fe6c7e0f9b9bcb","roleName":"Contadora","tagline":null,"isVerifiedAgency":false,"rating":5,"ratingLabel":"5 of 5.00","completedProjects":3,"badges":[{"title":"Premium Membership","size":"small","position":"","type":"membership_premium"},{"title":"Completed courses: Expert Freelancer","size":"small","position":"","type":"course_completed"},{"title":"Freelancer silver","size":"small","position":"silver","type":"silver"}],"country":{"name":"Colombia","img":"

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","searchLinkUrl":"https://www.workana.com/jobs?country=CO"},"completedProjectsForView":"5","dangerouslyWillBeRenderAsHtml_description":"Cristhian Felipe Chacón Bonilla - Freelancer experto en soporte administrativo y servicio al cliente virtual.
¡Hola! Soy Cristhian Felipe Chacón Bonilla, un apasionado profesional en Administración y Dirección de Empresas con una sólida trayectoria en el mundo del servicio al cliente. Con 8 años de experiencia en esta área, he trabajado en una variedad de sectores de la industria y he desarrollado habilidades excepcionales en la atención al cliente virtual.
Experiencia y Habilidades:
Amplia experiencia en servicio al cliente: Mi carrera se ha centrado en proporcionar un servicio excepcional al cliente en diferentes industrias, incluyendo sector Retail y grandes superficies, plataformas de delivery, empresas de servicios financieros, entre muchas otras.
Especialista en atención al cliente virtual: Mi experiencia más reciente se ha enfocado en la atención al cliente virtual, donde he perfeccionado mi capacidad para mantener la satisfacción del cliente a distancia y a través de múltiples canales de comunicación.
Servicios Ofrecidos:
1. Atención al cliente virtual: Puedo proporcionar servicios de atención al cliente eficientes y amigables a través de chat, correo electrónico y sistemas de tickets, asegurando que los clientes reciban respuestas precisas y oportunas.
2. Resolución de problemas: Soy experto en la identificación y resolución de problemas, lo que garantiza que los clientes obtengan soluciones efectivas a sus consultas.
Por qué trabajar conmigo:
1. Compromiso con la excelencia: Siempre busco superar las expectativas de mis clientes y brindar un servicio de la más alta calidad.
2. Comunicación efectiva: Mi habilidad para comunicarme de manera clara y concisa me permite comprender las necesidades de los clientes y brindar respuestas relevantes.
3. Trabajo remoto: Estoy bien versado en la dinámica del trabajo a distancia y soy altamente autónomo y organizado.
Cómo Trabajo:
1. Comienzo cada proyecto con una evaluación profunda de las necesidades del cliente y desarrollo estrategias adaptadas para abordar sus desafíos específicos.
2. Mantengo una comunicación constante con mis clientes a través de los canales de su preferencia para asegurarme de que estén informados y satisfechos con el progreso del proyecto.
¿Listo para comenzar?
Estoy emocionado por la oportunidad de trabajar contigo y aplicar mi experiencia en servicio al cliente virtual para ayudarte a alcanzar tus objetivos. Si estás interesado en mis servicios, no dudes en contactarme para discutir cómo puedo colaborar en tu próximo proyecto..","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"gold","hourlyRate":"USD 7.00","hourlyWorkedProjects":168,"lastActiveLoginRelativeToUser":"April 18, 2024 23:17","lastActiveLoginRelative":"4 days ago","registeredSinceRelativeToUser":"April 06, 2018 17:15","registeredSinceRelative":"6 years ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Customer Service (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/customer-service","isCertified":false,"title":"Customer Service - Freelancers"},{"anchorText":"Microsoft Excel (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/microsoft-excel","isCertified":false,"title":"Microsoft Excel - Freelancers"},{"anchorText":"Financial Analysis (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/financial-analysis","isCertified":false,"title":"Financial Analysis - Freelancers"},{"anchorText":"Transcription (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/transcription","isCertified":false,"title":"Transcription - Freelancers"},{"anchorText":"Corporate Strategy (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/corporate-strategy","isCertified":false,"title":"Corporate Strategy - Freelancers"},{"anchorText":"Admin Support (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/admin-support-1","isCertified":false,"title":"Admin Support - Freelancers"},{"anchorText":"Microsoft Word (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/microsoft-word","isCertified":false,"title":"Microsoft Word - Freelancers"},{"anchorText":"Microsoft PowerPoint (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/microsoft-powerpoint","isCertified":false,"title":"Microsoft PowerPoint - Freelancers"},{"anchorText":"Data Entry (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/data-entry","isCertified":false,"title":"Data Entry - Freelancers"},{"anchorText":"Virtual Assistant (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/virtual-assistant","isCertified":false,"title":"Virtual Assistant - Freelancers"},{"anchorText":"Copywriting (1 year)","anchorLink":"https://www.workana.com/en/hire/copywriting","isCertified":false,"title":"Copywriting - Freelancers"},{"anchorText":"Admin Assistant (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/admin-assistant","isCertified":false,"title":"Admin Assistant - Freelancers"},{"anchorText":"Customer Support (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/customer-support-1","isCertified":false,"title":"Customer Support - Freelancers"},{"anchorText":"CRM (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/crm","isCertified":false,"title":"CRM - Freelancers"},{"anchorText":"Accounting (1 year)","anchorLink":"https://www.workana.com/en/hire/accounting","isCertified":false,"title":"Accounting - Freelancers"},{"anchorText":"Power BI (1 year)","anchorLink":"https://www.workana.com/en/hire/power-bi","isCertified":false,"title":"Power BI - Freelancers"},{"anchorText":"Financial Statements (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/financial-statements","isCertified":false,"title":"Financial Statements - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/e702e61dd92851190cd0804ab5f9d88f","profileLogoUrl":"https://cf.workana.com/logos/c94f0bbaac0008084b0e873efe31e87b/hg/IMG_20220428_180503_160_160.jpg","profileName":"C. R.","hash":"e702e61dd92851190cd0804ab5f9d88f","roleName":null,"tagline":"Ingeniera Industrial y consultora","isVerifiedAgency":false,"rating":5,"ratingLabel":"5 of 5.00","completedProjects":1,"badges":[{"title":"Freelancer iron","size":"small","position":"iron","type":"iron"}],"country":{"name":"Colombia","img":"

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","searchLinkUrl":"https://www.workana.com/jobs?country=CO"},"completedProjectsForView":"7","dangerouslyWillBeRenderAsHtml_description":"⛱️⏪⏪ ESP ⏩⏩⛱️
¡Hola! ☀️ Soy un apasionado profesional que se destaca por la eficiencia y atención a los detalles en cada tarea que asumo. Con una formación sólida en Ingeniería Química ⚗️ de la Universidad de La Sabana y una destacada trayectoria en asistencia administrativa y análisis de calidad, mi objetivo es maximizar la eficiencia y fomentar la excelencia en cada proyecto que emprendo.
Mi experiencia incluye una variedad de roles en diferentes sectores, incluyendo el de atención al cliente, donde me he destacado por proporcionar un servicio excepcional y superar constantemente las metas del cliente. Como Analista de Calidad en Teleperformance, recibí el premio TOP STARS en Febrero 2023 ✨ por mi enfoque proactivo en la mejora de los procesos y la generación de informes basados en datos.
Mi experiencia en la implementación de infraestructuras tecnológicas⛓️⬆️, junto con mi habilidad para administrar bases de datos ⌨️️️️️️️️y mejorar los procedimientos administrativos✒️️️️️️️️️, hacen que sea un excelente candidato para roles que requieran precisión y habilidades de gestión eficaz.
Mis habilidades de comunicación están acentuadas por mi dominio del español, inglés y portugués intermedio, que me permiten conectar con una amplia gama de clientes ㊗️ y colaboradores en todo el mundo. ⛰️️️️️️️️️️️ Soy capaz de trabajar de manera eficaz⏱️ para resolver problemas y mejorar la satisfacción del cliente.
Considero que la mejora continua ⛹️ es esencial para el crecimiento y éxito en cualquier área, por lo que siempre busco nuevas formas de aprender y desarrollar mis habilidades. ☝️Ya sea asumiendo desafíos en ingeniería química, enfocándome en la atención al cliente o realizando tareas de asistencia administrativa, estoy dedicado a superar las expectativas y agregar valor a su equipo.
Por último, pero no menos importante, mi enfoque centrado en la calidad ❇️ y mi habilidad para analizar e implementar cambios ⚒️️️ basados en datos me permiten contribuir eficazmente a los objetivos de cualquier organización.
Espero tener la oportunidad de colaborar y contribuir al éxito de su proyecto. ☀️ ¿Hablamos pronto?
⭐Habilidades clave:
✅ Liderazgo de equipos ✊
☑️ Gestión de proyectos ☝️
✅ Análisis financiero ➕➖
☑️ Gestión de tareas ⏳
✅ Servicio centrado en el cliente ❤️
☑️ Resolución de incidencias ⚠️
✅ Adaptabilidad ↔️
☑️ Comunicación ✉️
✅ Gestión del tiempo ⏰
☑️ Desarrollo de programas✍️
✅ Microsoft Office ⌨️
☑️ Microsoft Excel ⛓️
✅ Trabajo en equipo ☕️
☑️ Planificación estratégica⏩
✅ Investigación y desarrollo ⚗️️️
☑️ Microsoft PowerPoint ⚪️
✅ Kustomer, Guru, Playvox, Zendesk⚙️
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⛰️️️️️️️️️️️⏪⏪ ENG ⏩⏩⛰️️️️️️️️️️️
Hello! ☀️ I am a passionate professional known for efficiency and attention to detail in every task I undertake. With a solid background in Chemical Engineering ⚗️ from La Sabana University and a remarkable record of accomplishment in administrative assistance and quality analysis, my aim is to maximize efficiency and foster excellence in each project I take on.
My experience spans various roles in different sectors, including customer service, where I excel in providing exceptional service and consistently surpassing client goals. As a Quality Analyst at Teleperformance, I received the TOP STARS award in February 2023 ✨ for my proactive approach to process improvement and data-driven reporting.
My expertise in implementing technological infrastructures⛓️⬆️, coupled with my database management skills⌨️️️️️️️️, and proficiency in enhancing administrative procedures✒️️️️️️️️️, make me an excellent fit for roles that demand precision and effective management skills.
With strong communication abilities in Spanish, English, and intermediate Portuguese, I can connect with a diverse range of clients ㊗️ and collaborators worldwide. ⛰️️️️️️️️️️️ I work efficiently⏱️ to resolve issues and enhance customer satisfaction.
Continuous improvement ⛹️ is crucial for growth and success in any field, so I constantly seek new ways to learn and develop my skills. ☝️ Whether tackling challenges in chemical engineering, focusing on customer care, or performing administrative tasks, I am dedicated to exceeding expectations and adding value to your team.
Last but not least, my quality-focused approach ❇️ and ability to analyze and implement data-driven changes ⚒️️️ allow me to effectively contribute to any organization's objectives.
I look forward to the opportunity to collaborate and contribute to the success of your project. ☀️ Shall we talk soon?
⭐Key Skills:
✅ Team Leadership ✊
☑️ Project Management ☝️
✅ Financial Analysis ➕➖
☑️ Task Management ⏳
✅ Customer-Centric Service ❤️
☑️ Incident Resolution ⚠️
✅ Adaptability ↔️
☑️ Communication ✉️
✅ Time Management ⏰
☑️ Program Development✍️
✅ Microsoft Office ⌨️
☑️ Microsoft Excel ⛓️
✅ Teamwork ☕️
☑️ Strategic Planning⏩
✅ Research and Development ⚗️️️
☑️ Microsoft PowerPoint ⚪️
✅ Kustomer, Guru, Playvox, Zendesk⚙️
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☘️️⏪⏪ POR ⏩⏩☘️️
Olá! ☀️ Sou um profissional apaixonado que se destaca pela eficiência e atenção aos detalhes em cada tarefa que assumo. Com uma formação sólida em Engenharia Química ⚗️ pela Universidade de La Sabana e uma trajetória destacada em assistência administrativa e análise de qualidade, meu objetivo é maximizar a eficiência e fomentar a excelência em cada projeto que empreendo.
Minha experiência abrange várias funções em diferentes setores, incluindo o atendimento ao cliente, onde me destaco em fornecer um serviço excepcional e superar constantemente as metas do cliente. Como Analista de Qualidade na Teleperformance, recebi o prêmio TOP STARS em fevereiro de 2023 ✨ por minha abordagem proativa na melhoria de processos e relatórios baseados em dados.
Minha experiência na implementação de infraestruturas tecnológicas⛓️⬆️, juntamente com minha habilidade em gerenciar bancos de dados⌨️️️️️️️️, e a proficiência em aprimorar procedimentos administrativos✒️️️️️️️️️, me tornam um excelente candidato para funções que exigem precisão e habilidades eficazes de gerenciamento.
Com habilidades avançadas de comunicação em espanhol, inglês e português intermediário, posso me conectar com uma ampla gama de clientes ㊗️ e colaboradores em todo o mundo. ⛰️️️️️️️️️️️ Trabalho de forma eficiente⏱️ para resolver problemas e aprimorar a satisfação do cliente.
A melhoria contínua ⛹️ é crucial para o crescimento e sucesso em qualquer área, por isso busco constantemente novas formas de aprender e desenvolver minhas habilidades. ☝️ Seja enfrentando desafios em engenharia química, focando no atendimento ao cliente ou realizando tarefas administrativas, estou dedicado a superar expectativas e agregar valor à sua equipe.
Por último, mas não menos importante, minha abordagem focada na qualidade ❇️ e minha habilidade em analisar e implementar mudanças baseadas em dados ⚒️️️ me permitem contribuir efetivamente para os objetivos de qualquer organização.
Estou ansioso para a oportunidade de colaborar e contribuir para o sucesso do seu projeto. ☀️ Vamos conversar em breve?
⭐Habilidades chave:
✅ Liderança de equipe ✊
☑️ Gerenciamento de projetos ☝️
✅ Análise financeira ➕➖
☑️ Gerenciamento de tarefas ⏳
✅ Serviço centrado no cliente ❤️
☑️ Resolução de incidentes ⚠️
✅ Adaptabilidade ↔️
☑️ Comunicação ✉️
✅ Gerenciamento do tempo ⏰
☑️ Desenvolvimento de programas✍️
✅ Microsoft Office ⌨️
☑️ Microsoft Excel ⛓️
✅ Trabalho em equipe ☕️
☑️ Planejamento estratégico⏩
✅ Pesquisa e desenvolvimento ⚗️️️
☑️ Microsoft PowerPoint ⚪️
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