Ai-Powered Whatsapp Chatbot for Multilingual Small Business Customer Support

We are seeking an experienced AI developer or team to create an intelligent WhatsApp chatbot system. The primary goal is to automate customer support for a small business by understanding common customer questions and providing instant, accurate replies. The system must also be capable of identifying and escalating complex issues to a human agent for personalized assistance. A critical requirement is multilingual support, specifically for English and Swahili, to cater to our diverse customer base. The solution should be robust, scalable, and designed for ease of integration and management within a small business environment. Key functionalities include: natural language understanding, automated response generation, and seamless human handover.