Ai-Powered Whatsapp Customer Support System Development

We are seeking an experienced developer to build a robust, automated WhatsApp reply system. This system is crucial for enhancing our customer service operations by efficiently handling inbound customer queries and providing instant responses. The core functionality requires seamless integration with the official WhatsApp Business API to ensure reliable communication. The system must be capable of resolving standard Frequently Asked Questions (FAQs) using an advanced Artificial Intelligence model, such as OpenAI GPT or Dialogflow, to provide intelligent and contextually relevant answers. Additionally, it needs to store basic customer details in a lightweight, efficient database for quick access and personalized interactions. A critical feature will be an intelligent live-chat agent handover protocol, ensuring that complex customer requests are smoothly escalated to human agents without interruption. The project demands clean, maintainable code, adherence to security compliance standards, and comprehensive API documentation to facilitate future maintenance and scalability.