Appointment Setter & Customer Success Assistant (Us-Based | Long-Term | Digital Marketing Agency)

Job Type: This is a Permanant, Part-Time to Start (with potential for Full-Time)

Pay Structure 1: Initial Pay (First 3 to 6 Months):

• Base Salary: $500 USD/month
• Commission: 3% of the lifetime value of each client you help bring on

Example: For a $5,500 initial sale, you'd earn $165. If the client continues at $1,750/month, you’d also earn $52.50/month ongoing. You'll receive both your monthly salary of $500 and commissions simultaneously.

Pay Structure 2: Performance-Based Upgrade (From Month 3–6 or Sooner Based on Results):

• Commission-Only
• 10% of the initial sale + 3% lifetime commission

Example: For a $5,500 sale, you'd earn $550 upfront, plus $52.50/month ongoing from $1,750/month payments.

Note: This example is based on our lower-tier package — commissions are even higher with larger packages. The more clients we close, the more you can keep stacking the commissions (many clients stay with us 12–36 months, creating long-term recurring passive income for you).

*** The commission percentages will increase over time as the role progresses. The current pay structure is based on the Appointment Setter role only. As the role progresses and responsibilities increase, the pay will reflect this. ***

Location: Americas-based only (North, Central, or South America) – must work in US time zones

About Us

We're a uk-based digital marketing agency helping home improvement and trade businesses grow through seo, google ads, and web design. We have strong systems and a consistent flow of inbound warm leads from Facebook Ads - but we need help converting them faster and building better relationships from day one.

The Role

We’re hiring a Americas-based Appointment Setter & Customer Success Assistant to follow up with new leads as they come in, book discovery and strategy calls, and eventually take on customer service duties. This is a remote, flexible role with a strong opportunity to grow with our agency.

Responsibilities

1. Call and SMS new inbound leads quickly (ideally within minutes).
2. Book 15-minute discovery calls directly into our calendar.
3. Run discovery calls using a simple script/checklist (we’ll train you).
4. Book strategy calls with qualified leads (you don’t need to sell – I handle those calls).
5. Follow up with unresponsive leads and no-shows.
6. Maintain notes and workflows in our CRM (we use HighLevel).
7. Confirm strategy call attendance via phone day-of.
8. Track and manage all incoming enquiries – no lead left behind!
9. Work on existing leads from our database of around 3500.
10. Over time: manage basic customer service requests and coordinate with our fulfilment team.
11. Eventually: take on client check-ins and assist with reporting and retention.

Requirements

1. MUST be based in the Americas (North, Central, or South America) – must work in US time zones
2. Native or fluent English speaker (written and spoken)
3. Flexible availability – you must be responsive to leads as they come in
4. Strong phone and follow-up skills
5. Organised, detail-oriented, and self-motivated
6. Available a minimum of 4 hours per day, 5–6 days per week
7. A reliable computer, internet connection, and quiet workspace
8. Comfortable with regular Zoom training and check-ins

Bonus Points If You Have:

1. Experience with GoHighLevel, Slack, ClickUp, or Airtable
2. Previous work in sales, marketing, or digital agencies
3. Familiarity with trades/home service businesses
4. Ability to build rapport quickly over the phone
5. Spanish speaking
6. You have at least 2 years experience in a sales or customer service role

To Apply

1. Start your message so the first paragraph contains the word “mapleleaf” so I know you read the full post.
2. Write a short paragraph telling me why you're the right fit for this role.
3. Record a short video (1–2 minutes) starting with "Hi Oliver", then introduce yourself and tell me briefly why you’d be a great fit. Upload it to YouTube and include the YouTube link in your application.

We’re not looking for a short-term contractor - we want someone to become part of our team long-term and grow with us. If you're hungry, organised, and love talking to people, this could be a great fit.

Looking forward to hearing from you!