Evaluating bids

Experienced Chatbot Developer for Whatsapp Customer Service and Order Management System

Published on the July 01, 2026 in IT & Programming

About this project

Open

We are seeking an experienced chatbot developer to create a sophisticated chatbot solution for enhanced customer interaction via WhatsApp. The primary goal is to automate customer inquiries, streamline order processing, and manage driver assignments efficiently. The chatbot must be capable of providing human-like responses to ensure a seamless customer experience.

Key functionalities required:

*  **Customer Inquiry Handling**: The chatbot should be able to understand and respond to a wide range of customer questions effectively.
*  **Order Processing**: Ability to process new orders directly through WhatsApp.
*  **Driver Assignment**: Integrate with a system to assign orders to available drivers.
*  **Live Tracking**: Send customers a live tracking link so they can monitor their driver's location during the delivery phase.
*  **Human-like Interaction**: Develop the chatbot with advanced natural language processing to mimic real human conversation.
*  **Service Management**: Support for different service models including one-time services, monthly subscriptions, and a loyalty program.
*  **Dashboard Development**: A comprehensive dashboard must be developed to control and manage the chatbot's database, customer data, orders, and driver information.

The ideal candidate will have a proven track record in developing and integrating chatbots with existing systems to optimize customer service operations. This project offers the potential for future collaborations and positive feedback for a successful delivery.

Category IT & Programming
Subcategory Artificial Intelligence
Project size Medium

Delivery term: Not specified

Skills needed