Experienced Client-Facing Technical Support Engineer with Software Development Background

We are seeking a highly experienced Client-Facing Technical Support Engineer to join our team. The ideal candidate will possess over 10 years of experience in software development, enabling them to provide advanced technical support and troubleshooting for our clients. This role requires exceptional communication skills, both written and verbal, as you will be directly interacting with clients to resolve complex technical issues and ensure their satisfaction. Responsibilities include diagnosing software problems, providing solutions, escalating issues when necessary, and contributing to knowledge base articles. A deep understanding of software architecture and development lifecycles is crucial for success in this position.