About this project
it-programming / others-5
Open
We are looking for a responsible Level I Support / Help Desk Technician to help support our Lead Engineers in a timely and professional manner. You will provide high-quality level 1 technical support to our clients and complete associated engineering tasks and projects in a timely and effective manner.
The Level 1 Help Desk / Support Technician’s main duties include analyzing and troubleshooting computer support problems as well as applying your knowledge of software, hardware products and services to resolve problems for users. To be successful in this role, you should be proactive, meet deadlines and communicate very effectively. Our ideal candidate also has previous experience as a help desk / support technician and is familiar with troubleshooting and solving help desk tickets.
Responsibilities
* Analyze & troubleshoot computer support problems as well as apply knowledge of software and hardware products and services to resolve problems of users.
* Perform tasks of providing timely and accurate technical help desk support to users, employees, clients, etc.
* Handle the responsibility of answering and responding to support emails, telephone calls and voicemails.
* Work with software developers, lead engineers and programming professionals to gather relevant information for reporting and record keeping purposes.
* Create and maintain troubleshooting and support documentation.
* Assist customer service, coordinator, and lead engineer in designing and developing utilities for improving support process.
Requirements
* Good knowledge of desktop and laptop support
* Possess excellent general business knowledge to complete assigned tasks
* Excellent written and verbal communication skills
* Excellent customer service skills
* Superior analytical, organizational and troubleshooting/ problem solving skills
* Ability to confidently and competently complete tasks with deadlines
Technical Skills
* Highly skilled with supporting Microsoft 365 and the Microsoft Office Suite
* Highly skilled with supporting Microsoft Windows
Project overview
We are a Managed Services Provider support thousands of users across multiple clients and industries throughout North America. Our Service Desk Team is broken up into three levels with Tier 1 being the frontline focused mostly on desktop support and basic server administration (user management, printers, etc)
Category IT & Programming
Subcategory Other
Project size Large
Is this a project or a position? Project
I currently have Not applicable
Required availability As needed
Delivery term: Not specified
Skills needed