Whatsapp Chatbot Development with Advanced Automation and Human Handoff

We are seeking an experienced developer or team to create a WhatsApp chatbot designed to automatically answer client questions. The ideal candidate will have strong expertise in process integration and automation, utilizing tools and concepts such as n8n, Make, Zapier, and various APIs.

Key requirements for the chatbot include:
- Ease of updating: The system must allow for simple and efficient updates to the Q&A database.
- Keyword-based responses: The bot should be capable of providing multiple predefined answers based on identified keywords within client inquiries.
- Human handoff functionality: It is crucial for the bot to seamlessly transfer the conversation to a human agent when direct intervention is required.

We are particularly interested in understanding the technical approach for this project, specifically:
- Connectivity: Will the chatbot integrate via the official WhatsApp Business API or an alternative method?
- Hosting: Will the solution be hosted on our existing server infrastructure, or will the freelancer provide hosting as part of the service?
- Management Interface: Will the project include comprehensive documentation or a user-friendly control panel for managing the Q&A content?

This project has the potential to lead to further similar automation initiatives if successful.