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Lidero un equipo de alto desempeño encargado del soporte contractual y operativo para clientes en Estados Unidos. Realizo sesiones uno a uno para brindar retroalimentación y acompañamiento en planes de desarrollo. Resuelvo situaciones complejas, elaboro reportes de métricas y coordino con áreas como legal, finanzas y ventas para optimizar procesos. También participo en la formación de nuevos integrantes y en la planificación del desarrollo de talento.

Analista de Negocios – (2019 - 2024)
Gestioné renovaciones y modificaciones contractuales para clientes internacionales, asegurando precisión y cumplimiento legal. Asesoré a equipos internos sobre riesgos operativos, analicé precios en colaboración con finanzas y diseñé diagramas de flujo para mejorar procesos. Fui enlace entre áreas clave para garantizar entregas oportunas.

Supervisora – (2016 - 2018)
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Líder de Analistas de Calidad – (2016 - 2018)
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