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Specialist in IT technological support and virtual assistance, extensive experience of more than 10 years in the technological area and administrative tasks, I have developed skills that have allowed me to provide support and offer alternatives and solutions to problems and needs of clients and users who request my services. professionals.
I am a Venezuelan Spanish-speaker, technician and university professional graduated from educational institutes with a long history in my country. During the performance of my work, I have worked hard to develop skills that have allowed me to fully fulfill my acquired work and professional commitments.
As a Computer Engineer and technician in external plant telecommunications systems, I have managed to obtain experience of more than 10 years supported by continuous learning by performing my work in different roles as a technology support analyst and thanks to this, I have acquired qualities and skills in the area of IT Technological Support and customer service providing my professional support to clients and users in person and remotely, in their needs in terms of troubleshooting Windows and GNU/Linux Operating Systems, installation, configuration and maintenance of applications, networks and telephony, among others.
Much of my experience has been obtained by working in very important companies and organizations in my country, such as the MINISTRY OF ELECTRICAL ENERGY (www.mppee.gob.ve) and for the NATIONAL ELECTRICAL CORPORATION (www.corpoelec.gob.ve).
One of the most relevant lessons learned during my career has been that both parties involved should benefit in transactions and labor agreements. My goal and objective is to establish an excellent labor agreement where the employer covers their needs, relying on my knowledge and technological skills.
Below, I mention some of the software and applications that I rely on to fulfill my work commitments:
• Microsoft Windows
• GNU/Linux
• Microsoft Office (Excel, Word, PowerPoint)
• Open Office
• Google Chrome
• Mozilla Firefox
• Canva
• Out Look
• Thunderbird
• WebMail
• AnyDesk
• Team Viewer
• Escritorio Remoto
• Acronis True Image
• VirtualBox

Spanish
Especialista en Soporte tecnológico TI y asistencia virtual, amplia experiencia de más de 10 años en el área tecnológica y labores administrativas, he desarrollado habilidades que me han permitido brindar apoyo y ofrecer alternativas y soluciones a inconvenientes y necesidades de clientes y usuarios que solicitan mis servicios profesionales.
Soy un hispanohablante venezolano, técnico y profesional universitario egresado de institutos educativos de gran trayectoria en mi país, durante el desempeño de mis labores me esmerado en desarrollar habilidades que me han permitido cumplir a cabalidad con compromisos laborales y profesionales adquiridos.
Como Ingeniero en Computación y técnico en sistemas de telecomunicaciones planta externa, he logrado obtener experiencia de más de 10 años apoyada en un aprendizaje continuo al ejercer mis labores en distintos roles como analista de soporte tecnológico y gracias a esto, he adquirió cualidades y destrezas en el área de Soporte Tecnológico TI y atención al cliente brindando mi apoyo profesional a clientes y usuarios de forma presencial y remota, en sus necesidades en cuanto a solución de fallas en Sistemas Operativos Windows y GNU/Linux, instalación, configuración y mantenimiento de aplicaciones, redes y telefonía, entre otras.
Gran parte de mi experiencia la he obtenido trabajando en compañías y organizaciones muy importantes en mi país, como el MINISTERIO DE ENERGÍA ELÉCTRIA (www.mppee.gob.ve) y para la CORPORACIÓN ELECTRICA NACIONAL (www.corpoelec.gob.ve).
Uno de los aprendizajes de mayor relevancia durante mi trayectoria, ha sido que en las transacciones y acuerdos laborales se deben beneficiar las dos 2 partes involucradas, mi meta y objetivo es establecer un excelente acuerdo laboral donde el empleador cubre sus necesidades apoyándose en mis conocimientos y destrezas tecnológicas.
A continuación, menciono algunos de los software y aplicaciones en las que me apoyo para cumplir con mis compromisos laborales:
• Microsoft Windows
• GNU/Linux
• Microsoft Office (Excel, Word, PowerPoint)
• Open Office
• Google Chrome
• Mozilla Firefox
• Canva
• Out Look
• Thunderbird
• WebMail
• AnyDesk
• Team Viewer
• Escritorio Remoto
• Acronis True Image
• VirtualBox","rawText":"English Specialist in IT technological support and virtual assistance, extensive experience of more than 10 years in the technological area and administrative tasks, I have developed skills that have allowed me to provide support and offer alternatives and solutions to problems and needs of clients and users who request my services. professionals. I am a Venezuelan Spanish-speaker, technician and university professional graduated from educational institutes with a long history in my country. During the performance of my work, I have worked hard to develop skills that have allowed me to fully fulfill my acquired work and professional commitments. As a Computer Engineer and technician in external plant telecommunications systems, I have managed to obtain experience of more than 10 years supported by continuous learning by performing my work in different roles as a technology support analyst and thanks to this, I have acquired qualities and skills in the area of IT Technological Support and customer service providing my professional support to clients and users in person and remotely, in their needs in terms of troubleshooting Windows and GNU/Linux Operating Systems, installation, configuration and maintenance of applications, networks and telephony, among others. Much of my experience has been obtained by working in very important companies and organizations in my country, such as the MINISTRY OF ELECTRICAL ENERGY (www.mppee.gob.ve) and for the NATIONAL ELECTRICAL CORPORATION (www.corpoelec.gob.ve). One of the most relevant lessons learned during my career has been that both parties involved should benefit in transactions and labor agreements. My goal and objective is to establish an excellent labor agreement where the employer covers their needs, relying on my knowledge and technological skills. Below, I mention some of the software and applications that I rely on to fulfill my work commitments: • Microsoft Windows • GNU/Linux • Microsoft Office (Excel, Word, PowerPoint) • Open Office • Google Chrome • Mozilla Firefox • Canva • Out Look • Thunderbird • WebMail • AnyDesk • Team Viewer • Escritorio Remoto • Acronis True Image • VirtualBox Spanish Especialista en Soporte tecnológico TI y asistencia virtual, amplia experiencia de más de 10 años en el área tecnológica y labores administrativas, he desarrollado habilidades que me han permitido brindar apoyo y ofrecer alternativas y soluciones a inconvenientes y necesidades de clientes y usuarios que solicitan mis servicios profesionales. Soy un hispanohablante venezolano, técnico y profesional universitario egresado de institutos educativos de gran trayectoria en mi país, durante el desempeño de mis labores me esmerado en desarrollar habilidades que me han permitido cumplir a cabalidad con compromisos laborales y profesionales adquiridos. Como Ingeniero en Computación y técnico en sistemas de telecomunicaciones planta externa, he logrado obtener experiencia de más de 10 años apoyada en un aprendizaje continuo al ejercer mis labores en distintos roles como analista de soporte tecnológico y gracias a esto, he adquirió cualidades y destrezas en el área de Soporte Tecnológico TI y atención al cliente brindando mi apoyo profesional a clientes y usuarios de forma presencial y remota, en sus necesidades en cuanto a solución de fallas en Sistemas Operativos Windows y GNU/Linux, instalación, configuración y mantenimiento de aplicaciones, redes y telefonía, entre otras. Gran parte de mi experiencia la he obtenido trabajando en compañías y organizaciones muy importantes en mi país, como el MINISTERIO DE ENERGÍA ELÉCTRIA (www.mppee.gob.ve) y para la CORPORACIÓN ELECTRICA NACIONAL (www.corpoelec.gob.ve). Uno de los aprendizajes de mayor relevancia durante mi trayectoria, ha sido que en las transacciones y acuerdos laborales se deben beneficiar las dos 2 partes involucradas, mi meta y objetivo es establecer un excelente acuerdo laboral donde el empleador cubre sus necesidades apoyándose en mis conocimientos y destrezas tecnológicas. A continuación, menciono algunos de los software y aplicaciones en las que me apoyo para cumplir con mis compromisos laborales: • Microsoft Windows • GNU/Linux • Microsoft Office (Excel, Word, PowerPoint) • Open Office • Google Chrome • Mozilla Firefox • Canva • Out Look • Thunderbird • WebMail • AnyDesk • Team Viewer • Escritorio Remoto • Acronis True Image • VirtualBox","canEdit":false,"editUrl":"https://www.workana.com/freelancer/191f9deeaa3563beb997d87ec89bb15f/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. 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APRIL 2012 – Currently
NATIONAL ELECTRICITY CORPORATION (CORPOELEC) Lara Region.
BARQUISIMETO VENEZUELA, face-to-face – Remote.
Technological Support Engineer.
Responsibilities: I am part of the IT support team, of the information and technology department of the corporation in the Lara region (Barquisimeto City, Lara state).
Most relevant functions:
• Professional support in the areas of technical support and workstations, face-to-face and remote.
• Repair and corrective and preventive maintenance of desktop and laptop microcomputers, formatting and installation of Windows – GNU/Linux operating systems.
• Repair and maintenance of printers, fiscal printers and validators.
• Administration of inventory systems.
• Support to the dept. of commercial systems in the installation and maintenance of collection systems in commercial offices and customer service.

DECEMBER 2011 – APRIL 2012
NATIONAL ELECTRICAL CORPORATION (CORPOELEC) Capital Region
CARACAS VENEZUELA, Face-to-face – Remote.
Technological Support Engineer.
CORPOELEC: The corporation is in charge of activities of generation, transmission, distribution and commercialization of power and electrical energy in Venezuela.
Responsibilities: I was part of the IT support team, of the information and technology department of the corporation in the capital region (Ciudad Caracas)
Most relevant functions:
• Professional support in the area of infrastructure and workstations, face-to-face and remote.
• Technical support for networks, telephony, structured cabling.
• Installation and configuration of desktop microcomputers, laptops, printer.

JULY 2010 – DECEMBER 2011
MINISTRY OF PEOPLE'S POWER FOR ELECTRIC ENERGY (MPPEE)
CARACAS VENEZUELA, Face-to-face – Remote.
Technological Support Engineer.
MPPEE: is in charge of everything related to the formulation, monitoring and evaluation of policies, as well as the regulation, planning and supervision of the activities of the National Executive in the field of electric power, atomic energy and alternative energies. The Ministry has among its Entities Attached to the National Electric Corporation (CORPOELEC). Responsibilities: I was part of the Telecommunications and IT support work team, of the Information Technology and Information Department of said ministry, my functions were the following:
• Professional support in the area of infrastructure, IT technical support, networks, telephony, workstations, face-to-face and remote.
• Installation and configuration of desktop microcomputers, laptops, printers, telephones and configuration of their respective numbers or extensions.
• Administration, installation and maintenance of structured cabling (Voice and Data).

OCTOBER 2007 – JUNE 2008
MANPOWER.
BARQUISIMETO VENEZUELA, Remote.
Remote and Telephone Support Specialist - INTER company client.
INTER: Telecommunications company that offers cable television, Internet access and telephone service in Venezuela.
Responsibilities: Be part of the IT support work team, telephone and remote technical support to clients of said company.

Spanish
ABRIL 2012 – Actualmente
CORPORACIÓN ELÉCTRICA NACIONAL (CORPOELEC) Región Lara.
BARQUISIMETO VENEZUELA, Presencial – Remoto.
Ingeniero en Soporte Tecnológico.
Responsabilidades: Formo parte del equipo de soporte IT, del departamento de informática y tecnología de la corporación en la región Lara (Ciudad Barquisimeto estado Lara).
Funciones más relevantes:
•    Apoyo profesional en las áreas de soporte técnico y estaciones de trabajo, presencial y remoto.
•    Reparación y mantenimiento correctivo y preventivo de microcomputadoras de escritorios y portátiles, formateo e instalación de sistemas operativos Windows – GNU/Linux.
•    Reparación y mantenimiento de impresoras, impresoras fiscales y validadoras.
•    Administración de sistemas de inventarios.
•    Apoyo al dpto. de sistemas comerciales en la instalación y mantenimiento de los sistemas de recaudación en oficinas comerciales y de atención al cliente.

DICIEMBRE 2011 – APRIL 2012
CORPORACIÓN ELÉCTRICA NACIONAL (CORPOELEC) Región Capital
CARACAS VENEZUELA, Presencial – Remoto.
Ingeniero en Soporte Tecnológico.
CORPOELEC: La corporación se encarga de actividades de generación, trasmisión, distribución y comercialización de la potencia y energía eléctrica en Venezuela.
Responsabilidades: Formé parte del equipo de soporte IT, del departamento de informática y tecnología de la corporación en la región capital (Ciudad Caracas)
Funciones más relevantes:
•    Apoyo profesional en el área de infraestructura y estaciones de trabajo, presencial y remoto.
•    Soporte técnico de redes, telefonía, Cableado estructurado.
•    Instalación y configuración de microcomputadoras de escritorios, laptop, impresoras.

JULIO 2010 – DICIEMBRE 2011
MINISTERIO DEL PODER POPULAR PARA LA ENERGÍA ELÉCTRICA (MPPEE)
CARACAS VENEZUELA, Presencial – Remoto.
Ingeniero en Soporte Tecnológico.
MPPEE: se encarga de todo lo relativo a la formulación, seguimiento y evaluación de políticas, así como la regulación, la planificación y fiscalización de las actividades del Ejecutivo Nacional en materia de energía eléctrica, energía atómica y energías alternativas. El ministerio tiene entre sus Entes Adscritos a la Corporación Eléctrica Nacional (CORPOELEC). Responsabilidades: Forme parte del equipo de trabajo de Telecomunicaciones y soporte IT, de la Dirección de informática y tecnología de dicho ministerio, mis funciones eran las siguientes:
•    Apoyo profesional en el área de infraestructura, soporte técnico IT, redes, telefonía, estaciones de trabajo, presencial y remoto.
•    Instalación y configuración de microcomputadoras de escritorios, portátiles, impresoras, teléfonos y configuración de sus respectivos números o extensiones.
•    Administración, instalación y mantenimiento de cableado estructurado, (Voz y Data).
OCTUBRE 2007 – JUNIO 2008
MANPOWER.
BARQUISIMETO VENEZUELA, Remoto.
Especialista de Soporte Remoto y Telefónico - Cliente empresa INTER.
INTER: Empresa de telecomunicaciones que ofrece servicio de televisión por cable, acceso a Internet y telefonía en Venezuela.
Responsabilidades: Forme parte del equipo de trabajo de soporte IT, apoyo técnico telefónico y remoto a clientes de dicha empresa.","rawText":"English APRIL 2012 – Currently NATIONAL ELECTRICITY CORPORATION (CORPOELEC) Lara Region. BARQUISIMETO VENEZUELA, face-to-face – Remote. Technological Support Engineer. Responsibilities: I am part of the IT support team, of the information and technology department of the corporation in the Lara region (Barquisimeto City, Lara state). Most relevant functions: • Professional support in the areas of technical support and workstations, face-to-face and remote. • Repair and corrective and preventive maintenance of desktop and laptop microcomputers, formatting and installation of Windows – GNU/Linux operating systems. • Repair and maintenance of printers, fiscal printers and validators. • Administration of inventory systems. • Support to the dept. of commercial systems in the installation and maintenance of collection systems in commercial offices and customer service. DECEMBER 2011 – APRIL 2012 NATIONAL ELECTRICAL CORPORATION (CORPOELEC) Capital Region CARACAS VENEZUELA, Face-to-face – Remote. Technological Support Engineer. CORPOELEC: The corporation is in charge of activities of generation, transmission, distribution and commercialization of power and electrical energy in Venezuela. Responsibilities: I was part of the IT support team, of the information and technology department of the corporation in the capital region (Ciudad Caracas) Most relevant functions: • Professional support in the area of infrastructure and workstations, face-to-face and remote. • Technical support for networks, telephony, structured cabling. • Installation and configuration of desktop microcomputers, laptops, printer. JULY 2010 – DECEMBER 2011 MINISTRY OF PEOPLE'S POWER FOR ELECTRIC ENERGY (MPPEE) CARACAS VENEZUELA, Face-to-face – Remote. Technological Support Engineer. MPPEE: is in charge of everything related to the formulation, monitoring and evaluation of policies, as well as the regulation, planning and supervision of the activities of the National Executive in the field of electric power, atomic energy and alternative energies. The Ministry has among its Entities Attached to the National Electric Corporation (CORPOELEC). Responsibilities: I was part of the Telecommunications and IT support work team, of the Information Technology and Information Department of said ministry, my functions were the following: • Professional support in the area of infrastructure, IT technical support, networks, telephony, workstations, face-to-face and remote. • Installation and configuration of desktop microcomputers, laptops, printers, telephones and configuration of their respective numbers or extensions. • Administration, installation and maintenance of structured cabling (Voice and Data). OCTOBER 2007 – JUNE 2008 MANPOWER. BARQUISIMETO VENEZUELA, Remote. Remote and Telephone Support Specialist - INTER company client. INTER: Telecommunications company that offers cable television, Internet access and telephone service in Venezuela. Responsibilities: Be part of the IT support work team, telephone and remote technical support to clients of said company. Spanish ABRIL 2012 – Actualmente CORPORACIÓN ELÉCTRICA NACIONAL (CORPOELEC) Región Lara. BARQUISIMETO VENEZUELA, Presencial – Remoto. Ingeniero en Soporte Tecnológico. Responsabilidades: Formo parte del equipo de soporte IT, del departamento de informática y tecnología de la corporación en la región Lara (Ciudad Barquisimeto estado Lara). Funciones más relevantes: • Apoyo profesional en las áreas de soporte técnico y estaciones de trabajo, presencial y remoto. • Reparación y mantenimiento correctivo y preventivo de microcomputadoras de escritorios y portátiles, formateo e instalación de sistemas operativos Windows – GNU/Linux. • Reparación y mantenimiento de impresoras, impresoras fiscales y validadoras. • Administración de sistemas de inventarios. • Apoyo al dpto. de sistemas comerciales en la instalación y mantenimiento de los sistemas de recaudación en oficinas comerciales y de atención al cliente. DICIEMBRE 2011 – APRIL 2012 CORPORACIÓN ELÉCTRICA NACIONAL (CORPOELEC) Región Capital CARACAS VENEZUELA, Presencial – Remoto. Ingeniero en Soporte Tecnológico. CORPOELEC: La corporación se encarga de actividades de generación, trasmisión, distribución y comercialización de la potencia y energía eléctrica en Venezuela. Responsabilidades: Formé parte del equipo de soporte IT, del departamento de informática y tecnología de la corporación en la región capital (Ciudad Caracas) Funciones más relevantes: • Apoyo profesional en el área de infraestructura y estaciones de trabajo, presencial y remoto. • Soporte técnico de redes, telefonía, Cableado estructurado. • Instalación y configuración de microcomputadoras de escritorios, laptop, impresoras. JULIO 2010 – DICIEMBRE 2011 MINISTERIO DEL PODER POPULAR PARA LA ENERGÍA ELÉCTRICA (MPPEE) CARACAS VENEZUELA, Presencial – Remoto. Ingeniero en Soporte Tecnológico. 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