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Capacitador, Headhunter, Consultor de Ventas, Consultor de Servicio al Cliente, Consultor de Cobros, Coach y estratega.

* CITIBANK DE GUATEMALA
Supervisión y coordinación de equipo de trabajo de 20 personas, capacitación funcional y motivacional del personal, registro de reportes y controles diarios y mensuales, (medidores de desempeño del personal), mejora continua del tiempo efectivo de trabajo, seguimiento y cumplimiento de labor de cobros de agentes a cargo, así como de servicio de calidad para con los clientes internos y externos. Apoyo a la estrategia de cobros implementando mejora en llamadas, marcaje predictivo, descriptor de puestos, fortalecimiento de temas de calidad, formación de nuevos ingresos, así como autogestión del puesto.
Logros: Consecución y superación de metas establecidas durante el tiempo laborado| Integración de equipos de trabajo mora 30 en un principio y mora 60 a la fecha para lograr sentido de pertenencia| Aporte en el mejoramiento del Clima Laboral del área de cobros (La voz del empleado).

* Systec
Consultor freelance, diseñador de imagen de la empresa, servicio al cliente y ventas.

* BAC CREDOMATIC DE GUATEMALA
Supervisor de Telemercadeo (extrafinanciamiento y cash back)
Supervisión y coordinación de equipo de trabajo de telemercadeo de 54 personas, formulación de estrategias para aumentar el tiempo efectivo de trabajo, establecimiento Kpi´s (indicadores de desempeño del área de ventas) seguimiento y cumplimiento. Establecimiento mensual del presupuesto de salarios y comisiones, capacitación funcional y motivacional del personal.
Logros: Promoción durante el primer mes | Consecución y superación de metas de ventas establecidas diarias, mensuales y anuales| Integración de equipos de trabajo| Aporte en el mejoramiento del Clima Laboral del área de extrafinanciamientos.

* DETEKTOR - VSR de Guatemala
Jefe de Servicio al Cliente
Responsable del departamento de servicio del cliente de 22 personas y personal específico de Call Center externo, personal implant divididos en 7 puntos físicos, aseguradoras y concesionarias. Coordinación del departamento de servicio al cliente a nivel país, coordinación y seguimiento del programa de capacitación de RRHH, formulación de estrategias de trabajo para aumentar la rentabilidad del departamento e implementación y cumplimiento de Kpi´s (indicadores de desempeño) de servicio al cliente. Realización y consecución de planes de trabajo anuales, realización y seguimiento de presupuesto anual autorizado por la Dirección.
Logros: Implementación de reportes gerenciales con el objetivo de monitorear los resultados del departamento y alcance de metas establecidas | Creación de descriptores de puestos | Establecimiento de procedimientos del departamento |

* UPS DE GUATEMALA (United Parcel Service)
Supervisor de Operaciones y Servicio al cliente
Responsable de equipo de trabajo del departamento de operaciones de 21 personas. Supervisar envíos físicos, documentación de envío, realización de papelería para exportación, supervisar procesos de exportaciones y recepción de documentos del área operativa.
Servicio al Cliente: Supervisar departamento de Call center y Atención al cliente de UPS Guatemala, supervisión directa de distribución de la cuenta DELL, control y depuración de envíos de cuentas claves de la empresa, contacto directo con USA y el resto de países con lenguaje inglés, ventas y cotizaciones de importación y exportación.
Logros: Implementación de reportes gerenciales de servicio al cliente y entregas de productos |actualización y mejora en procesos de comunicación con contactos de países de América latina y resto del mundo | modificación de procesos de solución de problemas en exportaciones e importaciones enfocados a excelencia en servicios |diseño de campaña de comunicación e imagen del Comité Corporativo de Servicio al Cliente Regional (Guatemala, El Salvador y Honduras)|

* U. S. POSTAL
Soluciones Logísticas, S. A. / Representante Autorizado Guatemala, El Salvador y Honduras
Encargado de Importaciones (sustitución patronal a UPS)
Control de importaciones de carga marítima, aérea y terrestre en general, revisión, realización y control de pólizas, clareo en aduana y compras por internet, contacto directo con USA y resto del mundo para la realización de importaciones, consolidación de paquetería y envío de Guatemala para el mundo, ventas de servicios y apoyo a todas las áreas de la empresa.
Logros: Implementación del diseño de facturas y órdenes de importación |fidelización de clientes a través de mejora en procedimientos enfocados a un servicio personalizado y efectivo |","rawText":"* Reclutarte Guatemala. Capacitador, Headhunter, Consultor de Ventas, Consultor de Servicio al Cliente, Consultor de Cobros, Coach y estratega. * CITIBANK DE GUATEMALA Supervisión y coordinación de equipo de trabajo de 20 personas, capacitación funcional y motivacional del personal, registro de reportes y controles diarios y mensuales, (medidores de desempeño del personal), mejora continua del tiempo efectivo de trabajo, seguimiento y cumplimiento de labor de cobros de agentes a cargo, así como de servicio de calidad para con los clientes internos y externos. Apoyo a la estrategia de cobros implementando mejora en llamadas, marcaje predictivo, descriptor de puestos, fortalecimiento de temas de calidad, formación de nuevos ingresos, así como autogestión del puesto. Logros: Consecución y superación de metas establecidas durante el tiempo laborado| Integración de equipos de trabajo mora 30 en un principio y mora 60 a la fecha para lograr sentido de pertenencia| Aporte en el mejoramiento del Clima Laboral del área de cobros (La voz del empleado). * Systec Consultor freelance, diseñador de imagen de la empresa, servicio al cliente y ventas. * BAC CREDOMATIC DE GUATEMALA Supervisor de Telemercadeo (extrafinanciamiento y cash back) Supervisión y coordinación de equipo de trabajo de telemercadeo de 54 personas, formulación de estrategias para aumentar el tiempo efectivo de trabajo, establecimiento Kpi´s (indicadores de desempeño del área de ventas) seguimiento y cumplimiento. Establecimiento mensual del presupuesto de salarios y comisiones, capacitación funcional y motivacional del personal. 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