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Fabinel Inc Miami, USA April 2017 - April 2018
As a virtual assistant of this trading company, I developed the policies and procedures related to import-export activities. This policies include a general check list which should be followed by the agent who is making the transaction.

-Email handling - creation of excel spreadsheet - phone calls - appointment setting - marketing research - business cash-flow - customer service - live chat and -data entry , were the main tasks that I have in charged to do on daily basis

Manager of IT Business Activities
Electro Controles Suserven C.A Valencia, Venezuela Jan 2015 - April 2017
In this company I developed the eCommerce business, building and organizing an online sales account in Mercadolibre platform. During these two years I was encouraged to embrace with customer and answer all the previous question for their purchases.

Quality of products, warranties, shipping methods were the principal aspects that I used to clarify when clients asked. This online sales platform has a system that let the clients rate and describe how the transaction was ( having three possible feedback: Positive, Neutral, Negative).

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