Quality Supervisor at Telus International (Nov 2014 - May 2016):
Supervise a group of 4 Customer Experience Coaches that are in charge of developing the Customer service skills of all 70 Avon customer service specialists based in Quetzaltenango, Guatemala
Operations Supervisor at Telus International (Nov 2012 - Nov. 2016)
Supervise a group of 15-20 customer service specialists in accordance with the KPI's prestablished, regarding behavior and overall customer service quality.
Trainer at Telus International (Feb 2010 - Nov 2012)
Develop training material and train all necessary personnel (normally 20-25 employees at a time)in regards to company policies and system utilization focusing mainly on customer experience
Quality Analyst at Telus international (Aug 2009 - Feb 2010 )
Monitor and evaluate the performance of Customer service Advocates to determine Areas of opportunity and based on these provided feedback to achieve and promote Best in class Customer service.
CSR at Telus international (Mar 2009 - Aug 2009)
Provide Best in class customer service to customers that call TXUE’s customer service line