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Person to PersonAnalisis, C.A
Trabajar en conjunto con las distintas áreas del call center (área formación, reclutamiento, recursos humanos, entre otras) a fin de mejorar y planificar las actividades que se realizan en el área operativa de las diferentes campañas.
Realizar seguimiento al área Operativa de cada cliente o campaña, en cuanto a: Número de egresos e ingresos diarios, semanales y mensuales, nivel de servicio, cantidad de ejecutivos que se encuentran en curso previo para proceder al área operativa, TMO (tiempo medio de operación).
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• Líder de Operación (Campaña Banco Banesco)
Person to PersonAnalisis, C.A.
Planificar, organizar y dirigir las funciones de los Operadores del servicio “Atención al Cliente” a fin de que se cumpla con los indicadores establecidos y que cada operador se sienta cómodo con el cargo que está desempeñando.
• Analista de Calidad (Campaña Banco Banesco)
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Realizar evaluaciones por ítem a los operadores de los diferentes servicios del call center con el fin de determinar las oportunidades de mejora. Elaborar planes de acción para mejorar estas equivocaciones o bien llamado oportunidades de mejora. Igualmente se realiza seguimiento a las actividades antes mencionadas para observar su mejora y, de ser necesario cambiar los planes que se están tomando.
• Operador de Atención al cliente (Campaña Banco Banesco)
Person to PersonAnalisis, C.A.
Atender los requerimientos de los clientes del servicio “Atención al cliente” de la campaña Banco Banesco.
° Contacto Person to Person Analisis C,A
Teléfono: (+58)212-8210-P2P (8210-727)
Correo: contacto@contactop2p.com
• Encargado de farmacia
Farmacia Luz de Guatemala (Negocio Familiar)
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