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Bienvenido a mi perfil. Soy Ivonne, soy una profesional comprometida con la excelencia en atención al cliente y soporte administrativo. Me especializo en brindar soluciones efectivas, asegurando siempre una experiencia positiva para el cliente.
Me enfoco en ofrecer lo mejor de mí en cada tarea que realizo. Hago lo que me apasiona, por lo que para mí ya no es solo un trabajo, sino un verdadero hobby el cual me ayuda a ganarme la vida.

Tengo amplia experiencia en la gestión de tareas administrativas, como organización de documentos, manejo de agenda, y atención telefónica, por correo electrónico y chats en redes sociales. Además, cuento con conocimientos en el área legal, lo que me permite ofrecer un soporte más integral, desde la redacción de documentos hasta la asesoría básica en cuestiones legales.

Mi objetivo es ayudar mis clientes a optimizar su tiempo y recursos, mientras me enfoco en ofrecer un servicio eficiente y profesional. Si buscas alguien confiable, organizado y con capacidad de adaptarse a tus necesidades, ¡estoy aquí para ayudarte!

Mis habilidades incluyen:

✅Atención al cliente (gestión de consultas, resolución de conflictos)
✅Soporte administrativo (organización de documentos, gestión de agendas)
✅Asesoría y soporte legal básico (redacción de contratos, revisión de documentos)
✅Manejo de herramientas digitales (MS Office, Google Workspace)
✅Comunicación clara y efectiva
✅ Inteligencia artificial (IA)
Si deseas conversar en cómo puedo colaborar en tu proyecto, ¡no dudes en contactarme! Estoy segura de que podemos lograr grandes resultados juntos.","rawText":"¡Hola! Bienvenido a mi perfil. Soy Ivonne, soy una profesional comprometida con la excelencia en atención al cliente y soporte administrativo. Me especializo en brindar soluciones efectivas, asegurando siempre una experiencia positiva para el cliente. Me enfoco en ofrecer lo mejor de mí en cada tarea que realizo. Hago lo que me apasiona, por lo que para mí ya no es solo un trabajo, sino un verdadero hobby el cual me ayuda a ganarme la vida. Tengo amplia experiencia en la gestión de tareas administrativas, como organización de documentos, manejo de agenda, y atención telefónica, por correo electrónico y chats en redes sociales. Además, cuento con conocimientos en el área legal, lo que me permite ofrecer un soporte más integral, desde la redacción de documentos hasta la asesoría básica en cuestiones legales. Mi objetivo es ayudar mis clientes a optimizar su tiempo y recursos, mientras me enfoco en ofrecer un servicio eficiente y profesional. Si buscas alguien confiable, organizado y con capacidad de adaptarse a tus necesidades, ¡estoy aquí para ayudarte! Mis habilidades incluyen: ✅Atención al cliente (gestión de consultas, resolución de conflictos) ✅Soporte administrativo (organización de documentos, gestión de agendas) ✅Asesoría y soporte legal básico (redacción de contratos, revisión de documentos) ✅Manejo de herramientas digitales (MS Office, Google Workspace) ✅Comunicación clara y efectiva ✅ Inteligencia artificial (IA) Si deseas conversar en cómo puedo colaborar en tu proyecto, ¡no dudes en contactarme! Estoy segura de que podemos lograr grandes resultados juntos.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/e418ba6b8ebfa758a77444324700ca79/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Año 2020-2024. CAVI emprendimiento donde e trabajado en atención al cliente utilizando distintos canales: correo electrónico, chat y redes sociales. Mi enfoque siempre ha sido escuchar activamente las necesidades de los clientes, resolver sus intereses y dudas de manera eficiente y brindarles una experiencia agradable. Ya sea manejando consultas generales o resolviendo problemas complejos, mi prioridad es siempre la satisfacción del cliente.

Año 2015-2018 Oficina de Atención al Estudiante. Universidad de San Carlos de Guatemala.

Año 2015-2024. Oficina Legal. Redacción de contratos corporativos.

Habilidades Principales:
Atención al cliente multicanal: Manejo de chat, redes sociales y correos electrónicos.
Escucha activa y empatía: Capacidad para comprender y conectar con los clientes, asegurando una experiencia agradable.
Resolución de problemas: Habilidad para ofrecer soluciones efectivas, incluso en situaciones complejas.
Redacción de contratos corporativos: Elaboración de contratos corporativos, acoplados a la legislación vigente.
Aprendizaje rápido: Me comprometo a aprender con facilidad en el menor tiempo posible.

¿Por qué elegirme?
Mi compromiso es asegurarme de que cada cliente no solo se sienta escuchado, sino verdaderamente valorado, porque sé que un cliente satisfecho es la base de cualquier negocio exitoso.

Si buscas mejorar la experiencia de tus clientes, ¡estoy lista para ayudarte! Cuenta Conmigo.","rawText":"Año 2020-2024. CAVI emprendimiento donde e trabajado en atención al cliente utilizando distintos canales: correo electrónico, chat y redes sociales. Mi enfoque siempre ha sido escuchar activamente las necesidades de los clientes, resolver sus intereses y dudas de manera eficiente y brindarles una experiencia agradable. Ya sea manejando consultas generales o resolviendo problemas complejos, mi prioridad es siempre la satisfacción del cliente. Año 2015-2018 Oficina de Atención al Estudiante. Universidad de San Carlos de Guatemala. Año 2015-2024. Oficina Legal. Redacción de contratos corporativos. Habilidades Principales: Atención al cliente multicanal: Manejo de chat, redes sociales y correos electrónicos. Escucha activa y empatía: Capacidad para comprender y conectar con los clientes, asegurando una experiencia agradable. Resolución de problemas: Habilidad para ofrecer soluciones efectivas, incluso en situaciones complejas. Redacción de contratos corporativos: Elaboración de contratos corporativos, acoplados a la legislación vigente. Aprendizaje rápido: Me comprometo a aprender con facilidad en el menor tiempo posible. ¿Por qué elegirme? Mi compromiso es asegurarme de que cada cliente no solo se sienta escuchado, sino verdaderamente valorado, porque sé que un cliente satisfecho es la base de cualquier negocio exitoso. Si buscas mejorar la experiencia de tus clientes, ¡estoy lista para ayudarte! Cuenta Conmigo.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/e418ba6b8ebfa758a77444324700ca79/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. Cuéntanos cómo tu trabajo le dio valor a cada proyecto en los que hayas colaborado a lo largo del tiempo. Elige lo aspectos más relevantes de cada posición, qué aprendiste y qué lograste, y todo lo que ayude a entender el camino de tu historia profesional."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Agregar a lista","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Ivonne M.","companyId":10721886,"companyHash":"e418ba6b8ebfa758a77444324700ca79","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"Ninguna calificación todavía","average":5,"ratingText":"5 de 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Perfil público"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Perfil de Agencia"}},"phone":{"text":"Número de teléfono:","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"GT","name":"Guatemala","class":"flag flag-gt","url":"https://www.workana.com/freelancers/guatemala?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Valor hora:","rate":"Q 35,00","isSet":true,"currency":"GTQ","amount":"35.00"},"mainSkill":{"isSet":true,"text":"Freelancer experto en Soporte Administrativo"},"public":true,"clarificationText":"Formatos permitidos:
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