Develop Afterhours Ops: Ai-Powered Hotel Front Desk Assistant

We are seeking a skilled development team or freelancer to build AfterHours Ops, an innovative AI-powered front desk operations and training assistant for hotels. This system will appear as a small assistant on the front desk computer, designed to empower agents in solving problems, following procedures, and mastering operational situations.

AfterHours Ops will leverage existing hotel Standard Operating Procedures (SOPs), how-to guides, and manager-provided solutions to deliver accurate answers and continuously improve its knowledge base. Furthermore, it will provide valuable insights to managers regarding team performance and identify specific training needs.

Core Minimum Viable Product (MVP) Features include:
1. AI Front Desk Operations Assistant: An intelligent assistant to guide front desk agents.
2. Front Desk Assistant Bubble Interface: An intuitive, accessible user interface on the front desk computer.
3. SOP Knowledge Library: A comprehensive repository of all hotel Standard Operating Procedures.
4. How-To Guide Library: A collection of practical guides for various operational tasks.
5. SOP + How-To AI Response Logic: Advanced AI logic to generate relevant responses based on SOPs and how-to guides.
6. Step-By-Step Troubleshooting Playbooks: Guided workflows to resolve common issues.
7. Issue Escalation System: A mechanism for agents to escalate unresolved issues.
8. Manager Resolution Learning: A system for the AI to learn from manager-provided solutions.
9. Manager Operational Dashboard: A dashboard providing managers with insights into team performance and operational trends.
10. SOP Notification System: A system to notify agents about relevant SOP updates or reminders.