The customer service representatives must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position. In today's fast pace technology industry its required that most Customer Service representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point.
Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service representatives must take and pass., Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies.
Customer Service Representative (CSR) Tasks:
*Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
*First point of customer contact for general inquiries like pricing, products, scheduling etc.
*Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
Category: Admin Support
Subcategory: Customer Support
Time required: From 5 to 20 hours