Job Description:
We are searching for a dedicated and professional Customer Support Representative to join our trading platform's support team. As a customer support representative, you will be responsible for answering queries, guiding users through the platform, and resolving any issues they face. This role requires someone with strong communication skills, patience, and a deep understanding of our platform and its offerings. While previous experience in the trading industry is beneficial, it isn't mandatory as training will be provided.

Category: Admin Support
Subcategory: Customer Support
Is this a project or a position?: Project
Required availability: Full time

Job description
smarthost provides end-to-end property management services, creating a unique digital and contactless approach for home owners across the uk.
Our mission is to be the most reliable company, offering and maintaining a consistently high quality of service.
The SMARTHOST family is a multicultural and diverse team that is dynamically developing and attracting new enthusiasts. We are looking for an energetic team player who can communicate fluently in English, who has a passion for communicating with people, the ability to quickly solve tasks and with sense of market (ability to recognize and use the well selling pictures and words)

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: Part time

Flywheel Investors is seeking a dedicated Remote Part-Time Customer Service Representative with strong English skills. Flywheel Investors is a U.S. Based commercial real estate company specializing in self-storage and industrial facilities in Texas.

This part-time position initially requires availability on weekends (Saturdays and Sundays) and two weekdays (32 hours per week) between 9:00 am - 5:00 pm cst. The role may expand to 5 days per week after the 30-day trial period. Compensation starts at a minimum of $640 per month with potential for growth, including full-time employment, salary increases, leave benefits, and more.

Responsibilities:

Provide exceptional customer service via calls, emails, and texts.
Assist potential and existing tenants with inquiries, facility access, payments, and other issues.
Handle edge-case scenarios and report activities.
Contribute to process improvement and knowledge base documentation.
Manage calendars, perform market research, and research tools/software.
Requirements:

South America-based Virtual Assistant with a 2-year college degree and 3-8 years of relevant experience.
Proficient in English communication both written and verbal.
Strong attention to detail and has excellent organizational skills.
Proficiency in Google Workspace, Google Docs, Google Sheets, Google Calendar, and Calendly.
Familiarity with Asana, Freshdesk, and Slack.
Technical requirements: computer (8GB RAM or higher), reliable internet (5 Mbps upload, 25 Mbps download), noise-canceling headset with a microphone, backup internet, and electricity.

Ideal Candidate: Proactive, forward-thinking, inquisitive and has a positive attitude.

Application Process: Submit a 1-5 minute video introducing yourself, mention “Flywheel Investors” summarizing your Customer Service Representative experience, and explaining your current employment status or recent activities via the provided Google Form link.

Link: https://docs.google.com/forms/d/e/1FAIpQLSejA4olsqBg_3S45MVCI9S7F2OuCRtnIMpycE2bIIowjidQwQ/viewform

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: Part time

Project coordinators work remotely to assist leadership teams from around the world with the coordination of resources, equipment, meetings, and information. They organize projects with the goal of getting them completed on time and within budget. The Project Coordinator will report to the Creative Director and Operations.

Category: Admin Support
Subcategory: Customer Support
Is this a project or a position?: Project
Required availability: Full time

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally 25+ languages and we are currently looking for talented English and Spanish speaking CSRs for our International Team.

As a Customer Service Representative at UCC, you will be at the forefront of our mission to provide exceptional service to our customers. You will be responsible for investigating and resolving customer issues across various communication channels. This role is key to our commitment to delivering a seamless and luxurious experience to our Partner's clients.

Key Responsibilities:

- Investigate and resolve customer issues via all communication channels.
- Utilize call handling and CRM systems to assist customers effectively.
- Provide outstanding customer support in English (at least C1 level) and Spanish (at least B2 level).
- Demonstrate proficiency in the use of social media and messaging/chat tools.
- Quickly understand the root cause of customer queries.
- Adapt to a fast-paced environment.
- Maintain high energy levels and multitasking abilities.

Requirements:

- Excellent verbal and written communication skills in English and Spanish language.
- Minimum 12 months of experience in a customer-facing role preferably within the hospitality industry.
- Ability to thrive in a fast-paced and adaptable work environment.
- Strong interpersonal skills.
- Ability to multitask effectively.
- Proactive and energized attitude.

Working Hours:
40 hours per week per person, in rotating shifts (morning, afternoon, and night shifts should be covered!)

Hourly Rate:
Competitive hourly rate starting at 4 USD per hour.

If you are passionate about delivering exceptional customer service and want to be part of a dynamic and innovative team, we encourage you to apply!

Application Deadline: Please submit your application by October 25, 2023.

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

Job description

Answer Inbound Calls

Appointment setters answer inbound calls from the company’s prospective and current clients or customers. Answer any questions the client might have and set up appointments for the client to speak directly to a salesperson.

Place Outbound Calls

Responsible for cold calling these prospects.

Email Clients

Contact clients, both current and prospective, to answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed.

Keep Accurate Records

Keep accurate records of each conversation and indicate in these records whether the person is interested or not.

****skills needed

sales skills – basic knowledge of sales principles. Knows how to garner interest in the product or service that the company is selling
Customer Service Experience – Previous customer service experience, preferably in a call center environment. However, any kind of retail customer service is usually helpful for this position
Data Entry Skills – Skilled data entry employees who can type at fast speeds with high accuracy
Interpersonal Communication Skills – Excellent with interpersonal communication skills in both verbal and written forms
Organization Skills – Highly organized employees and always know what’s going on with each salesperson
Job Types: Full-time, Permanent

Salary: From 600 USD

Job Type: Full-time

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

We are an IT company currently looking for a Customer Support Representative (German) to join us remotely.

It does not matter for us if you are only looking for a first job or you already have experience — if you are ready to do your best to succeed and explore new, we are ready to give you all the means for that.

We cherish genuine, self-sufficient people, who are ready to move past their limits and are capable of taking care of their new responsibilities.

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed