I am looking for a customer support agent that will take care of social media messages and comments in addition to answering our customer support emails. Language: English and Spanish is a plus, fast learner and attentive.

Must have other knowledge with excel and google sheets as well as shopify, freshdesk (or similar)
Include in your reply: What is your favorite color?

Category: Admin Support
Subcategory: Customer Support
Time required: Between 10 and 20 hours
Is this a project or a position?: Project
Required availability: As needed

I'm looking for a team of Bilingual representatives. To work remotely and full time. The duties are interact with customers via email and phone., Redirect the phone calls to the other departments and then document our management system.

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

We need someone in Colombia with good english to be available for customer support via live chat from 3pm-5pm each week day.

Our business is based in Australia, but this covers an important timezone for us.

You will be trained on our business and how to answer support questions.

Category: Admin Support
Subcategory: Customer Support
Time required: Between 10 and 20 hours
Is this a project or a position?: Project
Required availability: As needed

For our start-up webshop we are looking for a customer support employee in Colombia, it is important that you are always available and that you speak both English and Spanish.

We are looking for someone who takes responsibility, and can work independently.

What will be your responsibilities?

- Answering Whatsapp messages
- Following up on orders if there are any problems
- Answering emails
- Answering social media messages
- Managing the Track & Trace codes
- Peripheral issues related to translations into Spanish

What can you expect from us?

- Location independent work
- A good induction process
- A competitive salary
- Growth opportunities
- An enthusiastic team

We are only looking for driven individuals who enjoy striving to satisfy our customers. Do you think this is the perfect job for you? Then respond to this job post.

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: Full time

Eligens is a medical genetics company. We conduct DNA research which results will indicate your origin and health characteristics.

We are beginning a search for an employee for the position of Operations Manager in connection with the start of the company's activities in Brazil.

Tasks:
Participation in the organization of the company's brand entry to the Brazil market
Translation of thematic material into Portuguese
Advising clients on the company's products
Negotiations with potential clients
Search and work with contractors
Working with documents

Requirements:
Portuguese - native speaker
English and Spanish at an intermediate level
Located in Sao Paulo (preferable)
Competent oral and written communication in Portuguese
Readiness for various tasks in connection with the launch of our brand
Working hours: 8 hours a day

Conditions:
Competitive salary level
Work in a young and promising medical genetics company

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

E-go Taiwan Car Rental and Travel Group is a company with the most complete vehicle fleet in Taiwan. In recent years, it has been committed to intelligent transportation, scheduling vehicle itineraries with excellent algorithms, improving operational efficiency and customer satisfaction.

We are looking for experienced customer support representative/dispatcher who can work with us in the long-term. You will be working remotely, daytime or nighttime shifts are both required but you may schedule yourself.

Job Description
    Operate dispatching system to schedule and dispatch drivers with vehicles
    Monitor flight status, handle emergency situation by communicating with customers
    4 shifts: Early shift 8:30am-5:30pm / Afternoon shift: 12:00pm-9:00pm / Night shift 2:30pm-11:30pm / Midnight shift: 11:30pm-8:30am
    Other tasks assigned by the company

Requirements
    Chinese, English competency  (Mainly Chinese, the system is in Chinese)
    Ability to remain calm and soothe customers when they are stressed or upset
    Certificate of clearance issued by the relevant government agency
    Savvy with computers and mobile devices
    Good people and communication skills
    A strong passion for travel

For more information, please contact me. Thank you.

Category: Admin Support
Subcategory: Customer Support
Time required: Up to 10 hours
Is this a project or a position?: Project
Required availability: As needed

This is a customer care specialist position. You will handle inbound calls and provide technical problem resolutions to customers by performing a question diagnosis while guiding users through step-by-step solutions. The support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

Qualifications and Competencies
    High school diploma or equivalent (preferred).
    Fully bilingual (English and Mandarin). Spanish is a plus.
    1 - 2 years experience as a Support Representative in a Telecommunications (Mobile Phone, Prepaid Phone Services) or any Technical Account preferred. If you don't have experience but you are Mandarin proficient, we will train you.


Skill and Knowledge Qualifications
    Have relevant knowledge on gsm, lte and prepaid mobile services.
    Ability to speak and write clearly and accurately; Excellent problem-solving and decision-making.
    Knowledge of relevant software computer applications and equipment.
    Knowledge of customer service principles and practices.


Duties and Responsibilities
-Open raised tickets, resolve raised tickets, properly tag and update raised tickets, follow up on open and pending tickets.
-Callback the customers to follow up on the Issue if it has been resolved or not.
-Identifies Technical and backend process improvements based on customer issues, trends, identified gaps and win opportunities.
-Conducts daily and regular routine and validation tests to assess operational status and customer experience on a timely manner.
- Escalates customer concerns to the Level 4 Team for further troubleshooting and Issue Resolution.

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed