Swiss German Customer Support

Work from the comfort of your home, you will work with your existing PC or laptop. Simply plug your
microphone in and you are good to go! We offer retention services. As our caller you will call our
inactive clients to interest them in using our services again by reading from scripts provided on our
platform.
Full training is provided.
Responsibilities
● Using scripts to provide information about product’s features, prices etc. And present their
benefits over the phone
● Ask pertinent questions to understand the customer’s requirements
● Making calls according to a script that is assigned to each campaign that you are calling.
You
may also see further information about the contact and the client
● Reaching the assigned number of calls per campaigns on a daily basis
● Following our Call Center standards and targets to maintain our quality service
● Reporting to Call Center Manager
● Flexible working hours
● Ability to access the history, duration, and statistics of your calls which will give you an
overall picture about your performance
Requirements
● A desktop or laptop computer with a speaker/microphone (either integrated or as a
headset), a reliable internet connection and a quiet room
● Excellent communicational skills
● Clear and pleasant voice
● Native and fluent Swiss German
● Fluent in English as the communication within the company is in English
● Punctuality
● Reliability
● Available to work Monday to Saturday
● Advantage: sales calls experience or Call Center agent experience
● Start date: Beginning of February
We offer:
● Full paid Training
● Competitive salary – more details upon request
● Working time is from 12:00pm to 19:00pm (local time) in shifts of 4/6 hours , Monday to
Saturday with 2 days off per week.
● The candidate must be self-employed to pay his/her own taxes.
● 25 hours/ week approximately with the chance to go Full-Time if the workload increase