Technical Support Representative

Project overview

We need Techs who can work with us on a long-term basis. If you think you are qualified, please do not hesitate to send me your updated resume at thifanny@faroutsupport.com And add me on SKype live:.cid.b64e1ae088f1fa55 Thank you and Good Luck This position provides the second level of support to end-users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations. Required Qualifications * 3+ years recent computer, server, and network troubleshooting experience * Must be resourceful and able to take initiative in a dynamic environment. * Ability to effectively and efficiently troubleshoot technical problems * Advanced knowledge of current Microsoft desktop and server operating systems * Advanced knowledge of Exchange, SharePoint, and other server applications * Advanced knowledge of computer and server hardware * Familiarity with network troubleshooting * Professional customer service skills * Strong written and verbal English communication skills * Ability and willingness to work in an environment providing 24x7x365 support Essential Duties * Provides resolution for escalated service tickets * Works with clients to evaluate and solve technical problems * Evaluates existing systems and/or user needs to analyze, design, recommend and implement system changes * Configures and supports internal and/or external networks * Develops and maintains all systems, applications, security, and network configurations * Troubleshoots network performance * Recommends upgrades, patches, and new applications and equipment * Maintains a log of completed work using an incident-tracking application who are we? far out solutions- * at far out solutions, we realize your potential cannot be captured in a resume and that you are much more than a job title. We understand you are an exceptional individual with endless possibilities and that it is not just what you can do that is important, but also what you want to do. That is why we make sure to uncover your unique talents, interests, and goals to best connect you to career opportunities that inspire you and your success. You will get more out of work than you imagined possible.

Category IT & Programming
Subcategory Other
Project size Medium
Is this a project or a position? Project
Required availability As needed

Delivery term: March 04, 2022

Skills needed