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Analista de Soporte Tecnico con Aleman e Ingles

Budget: Open Published: Last year Project duration: 3 - 4 months Bids: 1
Key Responsibilities

Own and resolve customer issues for our broad customer base of fortune 500 companies

Support mission critical applications in various time zones

Troubleshoot, diagnose and resolve customer issues independently, using available resources

Reproduce issues from customers' description of the problem and/or from customers' code snippet

Write a knowledge­-based article for every new issue you resolve

Read and interpret product log files

Attention to detail in analysis and CRM updates

Communicate effectively with customers, including expectations for callbacks and follow­-up on their issues

Manage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed

Log bugs with development team with clear and precise information, detailing how to reproduce the issue

Utilize your language skills and demonstrate an increasing level of customer care skills

Weekend on­ call coverage for production issues (after reaching the appropriate experience level)

Required experience and education

Fluent in German and English (Oral and Written)

Degree in Computer Science

Database knowledge (ORACLE, MS SQL)

Microsoft .net skills (C#. ASP.net, WCF)

Experience with troubleshooting Windows applications

Knowledge and experience with troubleshooting Web technologies(​JavaScript, Html, SOAP, REST, JSON, AJAX)

Familiarity with iOS Apps is an asset

Must comply with our Data Security policy and provide their own computer

Categoría: IT & Programación
Subcategoría: Otro
Es un proyecto o una posición?: Posición de largo plazo
Actualmente tengo: Tengo las especificaciones
Experiencia en este tipo de proyectos: Si (He administrado este tipo de proyectos anteriormente)
Disponibilidad requerida: Tiempo completo
Published by: Caroli. Argentina

Visual Studio extensions for embedded systems

Budget: Open Published: Last year Project duration: 1 - 2 months Bids: 14
We are looking for a C# developer who wants to work in a very interesting technical product.

The position requires strong knowledge in C#. It is also desirable that the person has some knowledge in the development of Visual Studio extensions and the experience in .NET will be a plus, too.

The project is about a product for designing and developing embedded systems. This product provides model driven design, mathematical validation, and code generation tools.

The main tasks of the position involves the development of extensions for Visual Studio. However, it is not a must to know how to develop these extensions.

Categoría: IT & Programación
Subcategoría: Desktop Applications
Es un proyecto o una posición?: Un proyecto
Actualmente tengo: Tengo las especificaciones
Experiencia en este tipo de proyectos: Si (He administrado este tipo de proyectos anteriormente)
Disponibilidad requerida: Según se necesite
Plataformas requeridas: Windows
Skills required:
Published by: Sebastian S. Last reply: Last year Argentina
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