CRM Freelance Jobs

About us:
Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

You can learn more about us from the news:
> https://strk.ly/23p
> https://strk.ly/23o

我社について：
Strikinglyは新しく、モバイルでもできるすごく使いやすいウエブサイトビルダーです。我社で皆に自分で何でもできるように応援しております。

我社の本社は上海にありますが、元々はシリコンバレーで始まりました。Y Combinator（W13）、SVエンジェル、ファンダーズクラブ、イノベーションワークス、インフィニティベンチャーズ、インデックスベンチャーズ、ケビンヘイルなど、多くの支援を受けております。

ニュースで詳しく見る：
> https://strk.ly/23p
> https://strk.ly/23o

Project overview:
We're looking for a Bilingual Japanese -English customer support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.

You'll also translate our product to Japanese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.

プロジェクトについて:
現在、メールとチャットで優しくて丁寧に対応できる日本語と英語で話せるバイリンガルのハピネスオフィサーかカスタマーサポートの人を探しております。この人は優しくて、親切で、他の人を手伝う気持ちがあれば、完璧です。

あなたはこちらの商品を日本語に翻訳します。使いやすいツールを使って、翻訳と翻訳のチェックをします。

This project requires:
- Customer support experience in a fast-paced environment
  - Great Japanese and English communication skills, both written and oral
  - Should love making customers happy!
  - Should have the ability to assess each customer’s issues
  - Knows how to deal with difficult customers/clients
  - Has good analytical and problem-solving skills
  - Has good accurate records keeping
  - Must be a good team player
  - Can work with minimal supervision
  - Knowledge of Domains, SEO and Analytics is a plus!
  - Must be able to work remotely and full-time (at least 40 hours per week)

求める人材：
-　カスタマーサポートなどの顧客対応の経験
-　日本語と英語の読み書きができる方
-　お客様に丁寧に対応できる方
-　お客様の問題を分かって解決できる方
-　怒っているお客様にも対応できる方
-　問題を分かって、解決するスキルがある
-　データを保管できる方
-　チームで仕事できる
-　１人でも仕事できる
-　SEO,ドメインや分析に興味があるのはプラス！
-　１週間に最低４０時間を在宅就業できる方

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: Full time

CUSTOMER SERVICE ASSISTANT DUTIES AND RESPONSIBILITIES:

Respond to customer calls and emails and answer questions about products and services
Process orders and ensure they are fulfilled
Handle Customer complaints or concerns
Log all Contacts in our customer database system accurately
Perform General Administrative tasks such as copying and filing
Generate monthly, quarterly and annual reports for management

WORK HOURS AND BENEFITS:

Paid leave, Work from Home, Flexible hours of working 30-40 hours weekly

QUALIFICATIONS/SKILLS:

Project Management
Written and Verbal Communications skills
Supervisor
Scheduling and Planning
Leadership
Organisational skills
Attention to Detail
Administrative Writing and Reporting Skills

EDUCATION AND EXPERIENCE REQUIREMENTS:-

Higher School Diploma
Bachelor's degree preferred
One or Two years of Administrative Manager experience

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

Customer Service Assistant Duties and Responsibilities
    Respond to customer calls and emails and answer questions about products and services
    Process orders and ensure they are fulfilled
    Handle customer complaints or concerns
    Log all contacts in our customer database system accurately
    Perform general administrative tasks, such and copying and filing
    Generate monthly, quarterly, and annual reports for management

Work Hours & Benefits
Paid Leave, Work from home, Flexible hours of working (30-40 hours weekly).

Qualifications/Skills:
    Project management
    Written and verbal communication skills
    Supervisor
    Scheduling and planning
    Leadership
    Organizational skills
    Attention to detail
    Administrative writing and reporting skills

Education and Experience Requirements:
    High school diploma
    Bachelor’s degree preferred
    One to two years of administrative manager experience

Category: Admin Support
Subcategory: Customer Support
Is this a project or a position?: Project
Required availability: Part time

We are seeking an English-speaking professional support person to support clients via video, chat, and email to assist with onboarding, education, and troubleshooting for our medically-related software. Candidate must have at least 4 years of experience in customer support online, be able to meet through video, have strong internet access, a professional presence, professional office appearance (in your home).  This is not a position in which you can work another job or provide child-care.
We also have several additional openings in other positions,

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Long-term position
Required availability: Full time

An Administrative Support Specialist is responsible for providing office support with emphasis on a composition, editing and production typing; including the preparation of charts, brochures, instructional materials, flip charts, flyers, newsletters, correspondence and reports from general instructions or rough drafts and/or (b) assisting with budget recommendations and justifications, monitors budget expenditures, participating in long-range planning for department; and/or (c) may lead the work of assigned positions, may represent a division/department chair or supervisor in delegated duties or routine matters; informs students of admissions, registration and other College policies and procedures; performs the full range of office support duties including typing, data entry, filing, phone and front desk reception, bookkeeping, processing forms and maintaining supplies; may assist an Administrative Specialist or Administrative Coordinator with specific tasks; may provide ongoing computer technology support, does related work as required. Responsible for providing a variety of services that relieve a supervisor of administrative details. All work is done via remote and will always get time to time update from their supervior to work with.

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

We provide eCommerce business software solution. Our clients are store owners or personal who running commerce businesses. Our clients are from many countries and mainly from US.

We like to convert different timezone. The role is helping client answer questions about the software. We will provide training (paid hour).

We are based in Malaysia but we happily accept anyone who works 100% remotely. Can reply email or chat in good English is a must.

Category: Admin Support
Subcategory: Customer Support
Time required: Between 10 and 20 hours
Is this a project or a position?: Project
Required availability: As needed

deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed