We're a small eco-conscious subscription box company seeking an ongoing organized, empathetic, experienced customer care representative to answer customer tickets via email and social media, issue refunds, update addresses, and update shipping dates.
As one of the first direct points of customer contact, we care about building our relationship with our members and prospects and emphasize understanding and empathy in all our correspondence. We'd love to have someone on board who cares about customers as much as we do!
Requirements:
--Experience with Shopify and ReCharge
--Experience answering customer questions and support issues
--Learn our policies, shipping cycles, and procedures
--Answer support tickets within 24 hours
--Write emails beyond canned responses (we have templates but sometimes emails will require custom replies)
--Follow up with customers (eg, if their box got lost in the mail and they submitted a claim)
--Experience working with a subscription box or service and understanding ship cycles
Bonus:
--Experience with Cratejoy
--Experience with Asana and Gmail/GSuite
--Other various VA/Administrative tasks when needed
--Love for the Earth and living sustainably
Who We Are:
We are two regenerative farmers on a mission to create a greener, more sustainable future and live more mindfully with the Earth. We launched our award-winning eco-luxe lifestyle box Earthlove in 2018 and have helped thousands of people live more eco consciously through our box.
Category: Admin Support Subcategory: Customer Support Time required: More than 20 hours Is this a project or a position?: Project Required availability: As needed
Published by: L. J.Last reply: 1 hour ago
United Kingdom
Customer Service Representative Brief Job Description (but not limited to): Billing, processing payments, addressing past due accounts through to a collection agency, maintaining customer files from beginning to end, verifying delivery drivers paperwork, filing, etc. Customer service rep must have the ability to multi-task when need be, able to answer a multi-line phone system, assist customers by phone and in person, sales, dispatching delivery drivers, respond to emails, etc.
Category: Admin Support Subcategory: Customer Support Time required: Between 10 and 20 hours Is this a project or a position?: Project Required availability: As needed
Published by: C. R.Last reply: 2 days ago
United States
We seaching for customer service representative and virtual assistance who can follow communication procedures with company guidelines and policies, take customer challenges to compile a reporte for customer service manager to ensure proper service is being delivered. Virtual experts who are familiar with Email. Phone calls or social medial platform and can deliver within time given.
Category: Admin Support Subcategory: Customer Support Time required: Between 10 and 20 hours Is this a project or a position?: Project Required availability: As needed
Customer service representative who can handle administrative project with high-quality work under minimum supervision, Who are familiar with current technology and software to prepare customer spreadsheets and keep proper records of customers information.
Category: Admin Support Subcategory: Customer Support Time required: Between 10 and 20 hours Is this a project or a position?: Project Required availability: As needed
Looking for someone with good online manner to reply to customers,
Virtual sales reps for Medical Firm along with utilizing CRM to manage process snd collect missing information such as frequency of market attendance, social mefia preferences, Emails etc. Customers would be divided by City & State. Customer communication can be primarily by email with the freelancer using an address from my company & followup phone calls.
Customers are contacted as followup to interest in product or having placed an order, cold call and to schedule one on one virtual product and services of the firm presentations. Freelancers could earn Wages & commission on closed and shipped sales product delivery. Using shared documents will allow me to monitor progress and react as needed.
Freelancers will receive product training, answers to frequently asked questions and access to digital services sales records tool files to provide to customers.
You will be asked to answer the following questions when submitting a proposal:
Do you have any questions about the job description?
Do you have suggestions to make this project run successfully?
What challenging part of this job are you most experienced in?
What part of this project most appeals to you?
What past project or job have you had that is most like this one and why?
Category: Admin Support Subcategory: Customer Support Time required: Between 10 and 20 hours Is this a project or a position?: Project Required availability: As needed
Published by: M. T.Last reply: 2 days ago
United States
Published: 3 weeks ago Project duration:3 - 4 monthsBids: 16
We are looking to make an immediate hire for a Customer Service Representative.
Seeking a long-term contract, you will be our email and customer support representative, adding a touch of marketing and/or brand awareness. Each day you will be taking calls and emailing customers to provide general assistance, troubleshooting, order look up, and helping to improve their experience with our products. The goal is to get them excited about our products and customer service in hopes that they leave us 5-star reviews online.
Duties:
• Provide brand marketing and customer support via phone and email during standard U.S. Business hours.
• Overcome objections to any customer problem and turn any person into a happy customer
• Improve our online rating by delivering a superb customer experience
• By delivering the above, obtain a high number of completely satisfied customers who leave us honest feedback & online reviews about their recent purchase & overall experience
Skills Required/Recommended:
• Polished, customer service “expert” who is comfortable communicating with all types of personalities
• Excellent communication skills, written and verbal
• We’re an eCommerce company, so you'll need to be computer/internet savvy and familiar with online shopping marketplaces such as Amazon
• Amazon Seller Central experience, Zendesk experience a PLUS
Category: Admin Support Subcategory: Customer Support
