is a wellness tech start-up looking to expand its Customer Service team to support our mission to alleviate stress.
-Prioritize and process customer inquiries and requests submitted within agreed timeframes
-Investigate and resolve customer complaints quickly and patiently
-Maintain thorough and accurate customer service recordsHelp customers and marketing process their orders if required
-Process tasks timely and accurately
-Use systems and technology to deliver great customer care
-Offer technical assistance and troubleshooting advice if require
-Liaise with Marketing, Product, Logistics teams, to troubleshoot issues. In turn, identify and share with these teams valuable customer feedback.
In addition to being passionate about the Sensate product, excited about the work described, and a good fit for our team, the following experience and skills will drive the right candidate to success in this role:
-*Fluent in English - speaking and writing*-
-Experience working in a customer service environment
-Experience working and troubleshooting for a tech based company
-Able to work in a fast-paced environment
-Able to work as a team
-Attentive to detail
-Able to prioritize workload and to work to agreed deadlines
Prior knowledge of the following software is advantageous but not essential:
3. Google office
Ability to work autonomouslyCategory
: Admin SupportSubcategory
: Customer SupportTime required
: More than 20 hoursIs this a project or a position?
: ProjectRequired availability
: As needed