We are looking for a proactive and dedicated professional to fill the position of Customer Service Representative in our company (marketing and solutions). The selected candidate will be responsible for scheduling appointments through calls or messages with the leads who contact us and providing follow-up, ensuring quality service and a positive experience for our customers.

Note: Our crm system is fully automated, including features such as email, sms, among others. We will provide a script for phone and message interactions. The role of the customer service representative is focused on establishing a personalized connection with customers.

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

I need a person to rewrite a FAQ/training document for Customer Service to a differente format. The format will be a format optimized for Artificial Inteligence. No need to know, but be able to understand 10 top rules, apply them onto the text and change the format from texts, images and videos to the format we recommend. Work will be checked by an especialist and there might be optimizations to be done after the whole work is complete.

Category: Writing & Translation
Subcategory: Article writing
Is this a project or a position?: Project
Required availability: Part time

Qualifications
1. Native-speaking level of English; great communicator with an outgoing personality, detail-oriented and analytical 
2. Experience of maintaining and developing business customers global-wise;
3. Knowledge and experience with international trade; multinational enterprise customer relationship maintenance experience is preferred;
4. Experience with toy/design industry; Worked in multi-nationals; Good knowledge of vinyl toys, plush toys, wooden toys and plastic toys in particular.
5. Able to commute to the venue (related expenses will be reimbursed later)

Category: Sales & Marketing
Subcategory: Other
Project size: Small
Is this a project or a position?: Project
Required availability: As needed

We are a growing international online English tutoring company with opportunities in our Taiwanese Branch. Best chance to work from home with stable working hours and income in an American style work environment with lots of rooms to grow depending on your talent and skills. Our company is looking for a customer success and sales manager who can delight our customers!

You will be trained to take phone calls and messages, manage schedules, data upkeep, delight and serve customers. You will handle contact with parents, research as well as other odds and ends that may be required to ensure our office and company run smoothly. You will be responsible to convert students to our program and be able to conduct sales in that way. We have a US based operations manager and a Korean based office manager, so you would be reporting directly to them.

You will directly assist in opening the Taiwanese virtual office working with our US and Korean based teams.

We are an online company in education so experience in this field is preferred. We offer private tutoring services. Must be a Taiwanese native speaker and have advanced English reading, speaking and typing ability.

The requirements:

Able to perform excellent customer service to our families, handling phone calls, emails, scheduling lessons, and answer questions to our clients in professional manner.
Speak and write both Taiwanese and English fluently, able to do translation work
Able to perform administrative tasks
Able to make sales calls
Able to commit to working hours that been agreed upon
Must be self motivated, ambitious, detail oriented, able to be a team player as well as a strong leader in any circumstances, and follow the operating procedures.

Must be located in taiwan.

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: Part time

Our company specializes in real estate arbitrage. We have an office in Miami and are looking for remote workers to help assist our clients with verification on VRBO and Airbnb. Each verification call ranges 5-10 minutes.

Category: Sales & Marketing
Subcategory: Other
Project size: Small
Is this a project or a position?: Project
Required availability: As needed

We are Strikingly
Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many

Category: Admin Support
Subcategory: Virtual Assistant
Project size: Large
Is this a project or a position?: Project
Required availability: As needed

Zoilo is a fashion and footwear company. We sell our products mainly in the United States, although we are expanding to Canada and Australia mainly.

We are looking for a person who is a Paypal and Stripe dispute resolution specialist. We consider this an essential job position as the cash flow we handle and customer satisfaction depends on this job.

We have around 4,500 customers per month, therefore the volume of disputes we have is high and to work with us you must be a skilled, agile and highly knowledgeable person in disputes to try to resolve as many disputes as possible in our favor.

We don't care about your resume or education, we value our potential employees for their skills and experience. Therefore, we are going to leave you the following cases, and if you really want to work with us, show your skills and tell us what you would do to solve the cases in the screenshots attached in the offer.

Explanation Case 1: The first (cases 1 zoilo) the customer complains that he has not received the product and contacts us.

Explanation Case 2: The second (cases 2 part 1 zoilo and cases 2 part 2 Zoilo) the customer opens a dispute and says that the product he has received is different from the one described.

As for hours worked and salary, it is to be determined so you will have a call with our CEO and in the call we will discuss our intention and be open to hear from you.

Obviously, good work is rewarded. There are tips for disputes that are won, which will also be discussed in the call with our CEO.

Needless to say the typical characteristics that a person has to meet to work in any company:

Orderly person.
Proactive.
Ease of working in a group.
Willingness to work and get involved in a long term project. (It seems obvious but it is fundamental for us).
Attitude.

If you think you can work with us, simply answer us with the solution you would take to these disputes and our team will contact you as soon as possible.

Thank you very much for reading this and good luck.

Have a nice day!

Category: Admin Support
Subcategory: Customer Support
Is this a project or a position?: Project
Required availability: Part time