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Customer Service Rep/ Interactive Call Person

Budget: Open Published: 1 week ago Project duration: 3 - 4 months Bids: 24
The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects

.Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)
Answers incoming calls and makes any necessary follow up outbound calls.
Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.

Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.

Researches and resolves customer issues.

Processes and fills out multiple types of electronic forms.
Performs data entry.

Documents phone calls and actions in the database.

Receives and processes account update requests from inbound phone calls.

Troubleshoots situations accurately, quickly and efficiently for customers on the phone.

Helps other departments with their tasks when inbound call volume is low.

Maintains an above average attendance record.

Meets or exceeds productivity standards.

Completes daily task in compliance with established policies and procedures.

Category: Admin Support
Time required: More than 20 hours
Is this a project or a position?: Long term position
Required availability: As needed
Published by: Chris H. United States

Customer call service Rep/ interactive call person

Budget: Open Published: 1 week ago Project duration: 3 - 4 months Bids: 8
Job Description:

Job Summary

The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects.

Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)

Answers incoming calls and makes any necessary follow up outbound calls.
Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.
Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.
Researches and resolves customer issues.
Processes and fills out multiple types of electronic forms.
Performs data entry.
Documents phone calls and actions in the database.
Receives and processes account update requests from inbound phone calls.
Troubleshoots situations accurately, quickly and efficiently for customers on the phone.
Helps other departments with their tasks when inbound call volume is low.
Maintains an above average attendance record.
Meets or exceeds productivity standards.
Completes daily task in compliance with established policies and procedures.

Category: Admin Support
Time required: More than 20 hours
Is this a project or a position?: Long term position
Required availability: As needed
Published by: Anders. United States

Freelance Market Research Assignment - Mystery Shopping!

Budget: Open Published: Last month Bids: 10
Hello everyone!

Onion Insights is looking for someone/ Mystery Shoppers/Freelancers (Do not know the term just go ahead and Google it..) who can help us in an simple Market Research assignment.

We are having some Mystery shopping assignments with good brands to be conducted in your city. Here is your chance to shop for your monthly shopping free of cost.

All you need to do is anonymously evaluate the store’s ambience, the service offered at the store, billing process, time standards, exchange process etc and fill a report (Questionnaire) and send it back to us, it is market research assignment where you get paid to conduct these assignments.

Can you help us? Please connect so I could share details with you.

Who are we?
Onion Insights is a Global Customer Experience Measurement company headquartered in Mumbai, India. We help clients from different industries around the world to measure and improve their Customer Service offerings with the aid of Mystery Shopping programs.
Thanks in advance for your help and connect asap!
Regards
Ishita


Categoria: Marketing e Vendas
Subcategoria: Outro
Tamanho do projeto: Pequeño
Isso é um projeto ou uma posição de trabalho?: Um projeto
Disponibilidade requerida: Meio período
Published by: Ishita O. Last reply: Last month India

Customer Service with English Language, Home based

Budget: Open Published: Last month Project duration: 3 - 4 months Bids: 7
We are looking for a number of Customer Service representatives to handle customer service duties in a virtual Call Center.

Job Description:

You will work from your own home, within an established company and as part of a team of professional agents.
You will take calls and answer emails sent by customers in Spanish, English and French, using prior set business rules and templates.
Training and nesting will be provided by the company after the hiring process is completed.

Contractor requirements:
We are looking for a contractor who:
1. Is available for 9 hours per day. The work day will include 1hr for lunch which is not paid, and 25min of paid break time.
2. Has worked in a customer service setting or a similar customer-satisfaction job.
3. Has a solid command of the English language.
4. Internet connection of 2Mb or more. It can not be wireless nor through a datacard. You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at speedtest.net
5. Windows environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original.
7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality.

Categoria: Marketing e Vendas
Subcategoria: Email Marketing
Isso é um projeto ou uma posição de trabalho?: Cargo de longo prazo
Disponibilidade requerida: Período integral
Published by: Andrea P. Last reply: Last month Brasil

Customer Service with full bilingual French and English Language, Home based

Budget: Open Published: Last month Project duration: 3 - 4 months Bids: 1
We are looking for a number of Customer Service representatives to handle customer service duties in a virtual Call Center.

Job Description:

You will work from your own home, within an established company and as part of a team of professional agents.
You will take calls and answer emails sent by customers in Spanish, English and French, using prior set business rules and templates.
Training and nesting will be provided by the company after the hiring process is completed.

Contractor requirements:
We are looking for a contractor who:
1. Is available for 9 hours per day. The work day will include 1hr for lunch which is not paid, and 25min of paid break time.
2. Has worked in a customer service setting or a similar customer-satisfaction job.
3. Has a solid command of the English language.
4. Internet connection of 2Mb or more. It can not be wireless nor through a datacard. You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at speedtest.net
5. Windows environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original.
7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality.

Categoria: Marketing e Vendas
Subcategoria: Telemarketing e Televendas
Tempo requerido: Mais de 20 horas
Isso é um projeto ou uma posição de trabalho?: Cargo de longo prazo
Disponibilidade requerida: Período integral
Published by: Andrea P. Brasil

Processing Assistant

Budget: Open Published: 3 months ago Bids: 6
The Processing Assistant's role is to facilitate operations involving credit card processing for our e-commerce brands. The Processing Assistant is responsible for overseeing all credit card processing related functions from inception (setting up new credit card processing accounts) through operation (monitoring credit card processing and ensuring smooth operations). Ad hoc tasks and reporting shall be assigned by the COO and CEO as needed. The Processing Assistant will work with our CRMs and in-house systems and reporting to complete his/her duties. Training on all systems and processes will be provided. Attention to detail and maintaining a strict calendar of events throughout the month and year is critical for this role.

This position reports to the CEO and COO and will work with the Quality Control Manager and Marketing Assistant from time to time on projects. Hours for this position will be 10AM - 6PM EST M-F.

Duties:
• Complete bank applications
• Proof websites prior to submitting merchant account applications
• Oversee the boarding of new merchant accounts and test those accounts
• Integrate merchant accounts with our CRM
• Work with web development team to ensure that details on our websites are correct (customer service numbers, terms, etc)
• Optimize merchant processing using our CRM and in-house systems
• Oversee PCI & other regulatory compliance
• Interface with merchant accounts, banks, and other partners
• Perform ad hoc reporting and analytical review as directed
• Monitor reserve account balances
• Oversee PCI & other regulatory compliance
• Provide effective and timely communication to team members
• Maintaining several in-house systems to optimize credit card processing
• Keep a calendar of important filing dates for our companies and ensure that filings are made on time
https://docs.google.com/forms/d/1cmM8K3qji2PvPUHgg8L_d7dioTGADx94cvnQKhM6QsQ/viewform

Category: Finance & Management
Is this a project or a position?: A project
Required availability: As needed
Published by: Distan. Armenia

Human Resources

Budget: Open Published: 3 months ago Project duration: 3 - 4 months Bids: 24
The Company:

Labora is an on-demand platform that allows businesses to find workers ASAP and matches them with the best candidates for their needs.

This is done through an online/offline model, relying on data analytics, technological automation, and standardized processes. By collecting company and candidate data, the company is creating a proprietary matching algorithm and a highly rigorous in-house matching process that will innovate the way that businesses fill jobs quickly and accurately. We want restaurants, retailers, hotels, call centers, and event planners to be able to hire good workers that match their needs and preferences "on demand."

The value for businesses is that they can focus more time on running their business and not be worried about their high turnover of employees. This will allow them to not only hire better but also have a fall back plan if someone quits or doesn't show up to work. It also allows business owners to run more lean operations as they can hire based on their needs.

The Job:

Currently, we are seeking a person who has experience in hiring and ideally that they have experience working in the restaurant industry working as a restaurant manager, hiring manager, or some years of experience as a waiter/waitress, or other positions within the restaurant industry.

The role will be to ensure the quality of the candidates that our system matches to each job offer. This means that this person is responsible for ensuring that the best candidates get sent to the restaurant.

Work includes but is not limited to:

- Daily checking the job offers that come in, and the candidates that were matched to the offer.

- Ensuring that the final candidates that the system selects for each offer are of high quality. This is done through a short process of interview over the phone. This person will be responisble for reviewing the credentials of each candidate, and engaging in a short 5 minute phone call with them to ask questions before sending these candidates to the restaurant.

- Ensuring as best as possible that candidates show up to their interviews

- Gathering feedback from restaurants regarding their experiences with the candidates and asking them if they hired anybody.

- This person will also help us strategize to develop better hiring mechanisms/practices, and will share the knowledge learned throughout this process to help improve the technology that we develop

- This person will be financially rewarded for ensuring more matches between candidates and restaurants. The more people that get hired, the better this person's salary will be through bonuses.



Category: Admin Support
Is this a project or a position?: Long term position
Required availability: Full time
Published by: Labora. Last reply: 3 months ago Chile

Virtual Assistant Needed

Budget: Open Published: 5 months ago Project duration: 3 - 4 months Bids: 29
We are looking to hire a VA who is fluent in English.

Tasks will include but are not limited to:
Research Online
Project Management
Potential hiring for projects or choosing candidates
Phone calls - inbound/outbound
Email handling

General knowledge of how online marketing works is a big plus.

This can turn into a long term position if you are interested.

Reply with your skype so we can get on a call.

Category: Admin Support
Is this a project or a position?: Long term position
Required availability: Full time
Published by: niko United States

Tech Savvy Va Needed For Leading Digital Company

Budget: Open Published: 7 months ago Bids: 5
WHO ARE WE?

At Ellan Media, we are revolutionizing the way our clients do business. Our flagship product, Source it!, was recently featured in Forbes as the world's premiere education in online hiring and outsourcing for entrepreneurs. Through consulting and education, we empower entrepreneurs and give them the tools they need to dramatically increase their profits and reach new levels of success.

We are looking for a VA with serious Tech talent to support our founder Bonnie Fahy, a thought leader in human relations and the brain-power behind Source it!. This is a unique opportunity to partner with an incredible executive who takes a mentoring approach to working with her team.

WHO ARE YOU?

As Tech VA, you'll be working on a number of technical and project related tasks, including:

• Facebook ads
• Website development
• Split testing and data analysis
• Conversion-rate optimization
• Webinars
• Social media marketing
• Email marketing
• Copywriting
• Project management
• Outsourcing
• Human resources

This is a great role for someone who is passionate about all things tech, stays on top of emerging tech trends and is looking to break into the world of digital marketing.

JOB REQUIREMENTS

• You must be self-motivated. You will be working remotely and independently with very little supervision. An ability to manage your time well, be accountable, adhere to a schedule, and meet deadlines is critical.
• You should have high standards for yourself and your work. You should constantly be over-delivering on projects.
• You should be a natural problem solver. We use a huge variety of software and online tools, which means you will be responsible for responding to and solving any problems that arise with them. Creative problem-solving abilities in other areas are also highly valued.
• You must be extremely organized. You will be handling a large number of projects at once, constantly making judgement calls about priorities, and often multi-tasking within active projects.
• You should have excellent writing skills and be comfortable developing copy for a number of different mediums, including e-mails, blog and social-media posts, and ad copy.
• You have high standards and a critical eye. We value your input in all projects, (technical and non-technical)! Having a strong eye for graphic design, digital media, and copywriting is a huge bonus.
• This is a virtual, contract position. You will need to have your own computer with a webcam, high-speed Internet and a reliable phone.

WHATS IN IT FOR YOU?

Some of the perks of this role include:

• The freedom to work from ANYWHERE
• The ability to be mentored by one of the leaders in the internet marketing space (and get paid for it)
• A "work hard, play hard" company culture
• A supportive virtual environment where you truly feel part of a team

Bonus points if you have experience with:

• Working in a largely 1-on-1 work environment with your boss
• WordPress development or HTML, CSS, and other programming languages
• Setting up e-mail platforms (Constant Contact, Mailchimp, AWeber)
• Web hosting (GoDaddy, BlueHost), webinars (GoToWebinar)
• Google apps suite
• Photoshop (or equivalent photo editor)
• Facebook ads, LinkedIn ads or retargeting
• Split Testing (Optimizely and/or Visual Website Optimizer)
• Managing a business and know how to effectively communicate with workers to get the best results
• Managing social media accounts professionally (Tweetdeck, Hootsuite, etc)

If this sounds like a good fit, we want to hear from you!

Location: This is a remote, contract position. You will need to have your own computer with webcam, high speed internet and a reliable phone.

Hours: 10 - 20 hours per week

Compensation: $18 - $25/ hour DOE

All candidates who are being seriously considered for the role will be required to complete 1 - 3 sample projects for which you will be paid, to assess if you are a mutually beneficial fit for the company. References are also required prior to a final offer.

To Apply:

- Please address all correspondence in your application to Bonnie.

- Don't worry about writing a cover letter! Instead, please fill out this brief questionnaire: https://docs.google.com/forms/d/1x8xWZGHRIEkebPg4F_2nEJwBhwGETHQELSNqZDL125k/viewform

Category: Admin Support
Is this a project or a position?: Long term position
Required availability: Part time
Published by: Bonnie F. United States

Rent A Locker Today ( Urgent)

Budget: Open Published: 10 months ago Deadline: 1 day Bids: 2
Hi,

I need someone to rent a locker for me today, 28/11/2015, before 10-10.30 am.

I have a large backpack with clothes and some electronics in it and need to rent a locker.

it is a 20-30 minutes work max.

it should be done today before 11 am.

You have to be by 10.30 am max in front of Palacio De Bellas Artes.

Payment is 50-100 Pesos.

Gracias

Category: Admin Support
Is this a project or a position?: I don't know yet
Required availability: As needed
Published by: Yalla M. Last reply: 10 months ago Mexico

Customer support and order processing

Budget: Open Published: 10 months ago Bids: 18
I’m seeking a Virtual Assistant to help me manage my day to day duties including; emails, scheduling, customer followup, blog posting, updating wordpress
and helping me stay on top of obligations.

The job will be for both personal and business tasks.
Flexible work hours, great written & spoken english, and experience as a virtual assistant are all musts.

As a systems based company, this person needs to follow established work procedures, maintain records and document everything.
I need someone with excellent problem solving skills as this position involves many tasks that will need you to find solutions. We are looking for somebody who has passion for Self help.

Your responsibilities:
- customer followup by email
- Followup orders online
- writing emails and articles of needed
- Data analysis/entry into Excel, Word or other programs
- Outbound emails to clients, vendors or others
- Travel planning and coordination
- Email management
- Other miscellaneous tasks that can be performed online
- Manage membership site using Optimize Press

Your Qualifications:
- Must have an excellent English speaker.
- You have a passion for Self Help
- Previous experience as an administrative assistant preferred
- Broadband Internet connection (2mb or faster)
- Strong understanding of Internet and online communication tools
- Ability to take on many projects
- Ability to meet deadlines
- Strong communications skills and attention to detail a must
- References or an established reputation online preferred

Bonuses:
- Free from any electricity interruption (brown/blackout rotation)
- Have drive to succeed and looking for more than just a job
- Used many of the tools I use
- Incredible at documenting his/her process

What I’m seeking (Detailed)
I am looking for someone with whom I can work LONG TERM, 1-5 years minimum. If you’re not able to commit long term, this is not for you. I want you to make a living with me, and learn all the skills,you need to provide a nice living for yourself (with or without me). Im looking for somebody that has a passion for self help and improving yourself as this is what my company is about.
This is a long term position and requires extensive training. This is not a position for a call room or a team of administrative support staff. This is a position for an individual with the skill set described above.
The hours will range between 15 and 40 hours a week within the above scheduled hours with some flexibility in scheduled work times based on your other obligations.
I need someone with realistic expectations. If you tell me you’ll get something done in 4 hours and it takes you 8, we might have a problem
We will start easy, to make sure we can work together. I will pay you to learn, and increase the pay as you prove skills.
I’m seeking someone who is detailed oriented. In fact, when you apply to this job description, I ask that you do two things. First, please address me as Frederik and put self help in your application. If you don’t, I’ll reject your application immediately.

Second, if you apply with a video introduction and link to your
YouTube video, I would be REALLY impressed.

Third: Let me know the 5 top books in self help you personally love and have changed your life and 3-5 top self help speakers you love.

A little about me
I’m a web entrepreneur in self help sector. Our mission is to help improve many people's lives around the world by providing tools to use to improve there life and teach them about meditation, law of attraction, money management, health and how to get more freedom. I run businesses including a real estate company, an ecommerce store and a personal brand. I’m always pushing myself to the limit and I’m excited to bring on the next greatest asset to my team.

I plan to take under my wing a VA and teach them everything they need to succeed in this job. I’m also seeking a person interested in the same things I am interested in. No, you don’t need to have a passion for everything that I do, but you need to be passionate about something in your life.
Tasks that I regularly do include: write copy, develop strategies, consult for clients, create partnerships, learn better ways to market, teach people about outsourcing and run various marketing
campaigns. The role I’m looking for will support all of my initiatives.

Thanks and looking forward to meeting you!

Frederik

Category: Admin Support
Is this a project or a position?: Long term position
Required availability: Part time
Published by: freder. Belgium

Customer service rep (Spanish)

Budget: Open Published: Last year Project duration: 3 - 4 months Bids: 64
We are looking for a customer service representatives. Our new team members will answer emails and phone calls. The job also requires to make outbound phone calls.

We offer:
• Opportunity to grow, commissions and incentives
• The opportunity to create a long term career in a growing company
• Being part of a company that focuses on helping our team members to grow professionally and financially
• Competitive base salary
• Potential of earning a full time income working part time

Our ideal candidate
• Loves servicing customers
• Has customer service and/or sales experience (min 3 years)
• Has a positive energy
• Loves team building
• Is an organized and methodic individual
• Has financial goals
• Likes challenges
• Is 100% fluent in Spanish (written and spoken)
• Is a fast learner
• Is a proactive individual

Do you have what we are looking for?



Category: Admin Support
Is this a project or a position?: Long term position
Required availability: Part time
Published by: carlos Last reply: Last year United States

Virtual Customer Service Representative / Assistant

Budget: Open Published: 3 years ago Project duration: 1 - 4 weeks Bids: 30
Virtual Customer Service Representative
general summary:
a sharp and energetic worker to join our team. Candidates should be interested in technology, know how to review and assess documents, and have a general understanding as many areas of commerce and industry as possible. Success in this position will require detailed research skills, good writing and editing skills, as well as excellent critical analysis and problem solving.
The ability to identify key issues, break them down into manageable steps, and assemble those steps into a clear and achievable process will be a significant part of this role.
The role requires excellent communication and personal time management skills. The ability to work through instructions with little or no supervision is sought, as are the abilities to commit to and deliver against timelines, and adapt to changes in requirements quickly and efficiently.
We perform a range of duties for the firm including, data entry, typing, research, customer assist, sales and sales contacts.
core functions:
-typing skills minimum 35 wpm, strong writing and editing skills, ms office expert
-analysis and reporting of study and research to the standards set out.
-Legible and well-presented reporting of research
-Responsibility for ensuring that research is conducted to an agreed standard and in the specified protocol.
-Ensure to deliver customer service online with excellence
QUALIFICATIONS:
-Ability to manage time effectively and capable at multi-tasking
-Must be determined to achieve the task target efficiently.
-Web and internet familiar and skilled.
-Capable of producing work effectively alone or teamed with others
-Aptitude at the relevant work
-Excellent interpersonal and communication skills
-Thorough, precise, punctual, honest, committed.
-Microsoft Office - Word, Excel & Outlook (experience in Google products, such as Docs and Sites, is a plus)
-Web and internet familiar and skilled.
-Capable of producing work effectively alone or teamed with others
-Ability to work well with a diverse group of people
-Willingness to work as directed, with or without supervision
-Aptitude for the work role.
-Must possess subject matter expertise or content knowledge relevant to the work.
-Aptitude and knowledge of data analysis and data management techniques.
-Aptitude in leading research and preparing reports.
-Aptitude in process analysis, evaluation, and experimental research design activities
-Strong quantitative and qualitative skill
-Ability to think strategically about issues and programs
-Excellent ability to communicate
-Strong writing and editing skills
-MS office capable
-Ability to communicate well in any/ some of English/Spanish/Russian
-Typing speed is at least minimum of 35WPM
-Ability to work under pressure.
Please apply with full CV. All applicants considered.
No exclusions to acceptability, all applicants welcome.
Some training possible for selected applicants.
Thank you
Published by: Tas W. Australia

Customer Service for a mobile app (Spanish speaking)

Budget: Open Published: 3 years ago Project duration: 3 - 4 months Bids: 40
I have a young mobile app (iPhone and Android versions) and I am looking for a customer service person who would be able to help me with answering user requests and keep track of new feature suggestions. You will be joining another customer service representative and should be open to work in a small team on distance.
Apart from the customer service, I am above all looking for a person who is passionate about the mobile app world, who loves helping customers (staying friendly even when they are "wrong") and who can find creative solutions when needed in order to help the customer. You will be successful in this project if the customer thinks "wow" about the overall experience of interacting with you. So a very friendly mindset, quick speed of response (often within minutes) and the ability to learn quickly are very important for this role.
Also, given that this is a mobile app support, it's important that you have an Android smartphone (in your application, could you please let me know if you have one and which model it is).
I'm currently using Freshdesk as a ticketing system, and it's fairly easy to learn it (it's very user-friendly and allows to be efficient, e.g. Via canned replies). However, it's important that each message is customised as needed to make it personal to every user. Over 80% of the requests come in languages other than English, so the more languages you speak, the better.
For the languages that you are not familiar with, you would use Google Translate to both understand the incoming request and to prepare a response in that language.
The current work volume is about 2-3 hours per day, distributed throughout the day (I prefer that the customer receives a response in less than an hour). It's preferable that you'd be available also on Sat/Sun (when not possible, we can back each other up on those days). Having a reliable internet connection is very important.
Depending on how quickly the user base grows, the work load may increase to full-time in the coming few months, so you should be open to this schedule-wise.
Depending on your skills and interests, this role can also include additional responsibilities in online marketing and in basic graphic design (if you are familiar with Photoshop or GIMP).
When applying, please start your application with "I love helping customers".
Skills required:
Published by: Lerni B. Netherlands
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