Project category

Skills

Language

Project options

Client history

Bids received

Client status

Results

Customer Service Rep/ Interactive Call Person

Budget: Open Published: 4 days ago Project duration: 3 - 4 months Bids: 23
The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects

.Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)
Answers incoming calls and makes any necessary follow up outbound calls.
Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.

Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.

Researches and resolves customer issues.

Processes and fills out multiple types of electronic forms.
Performs data entry.

Documents phone calls and actions in the database.

Receives and processes account update requests from inbound phone calls.

Troubleshoots situations accurately, quickly and efficiently for customers on the phone.

Helps other departments with their tasks when inbound call volume is low.

Maintains an above average attendance record.

Meets or exceeds productivity standards.

Completes daily task in compliance with established policies and procedures.

Category: Admin Support
Time required: More than 20 hours
Is this a project or a position?: Long term position
Required availability: As needed
Published by: Chris H. United States

Customer call service Rep/ interactive call person

Budget: Open Published: 4 days ago Project duration: 3 - 4 months Bids: 6
Job Description:

Job Summary

The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects.

Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)

Answers incoming calls and makes any necessary follow up outbound calls.
Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.
Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.
Researches and resolves customer issues.
Processes and fills out multiple types of electronic forms.
Performs data entry.
Documents phone calls and actions in the database.
Receives and processes account update requests from inbound phone calls.
Troubleshoots situations accurately, quickly and efficiently for customers on the phone.
Helps other departments with their tasks when inbound call volume is low.
Maintains an above average attendance record.
Meets or exceeds productivity standards.
Completes daily task in compliance with established policies and procedures.

Category: Admin Support
Time required: More than 20 hours
Is this a project or a position?: Long term position
Required availability: As needed
Published by: Anders. United States

Virtual Assistant Needed

Budget: Open Published: 5 months ago Project duration: 3 - 4 months Bids: 28
We are looking to hire a VA who is fluent in English.

Tasks will include but are not limited to:
Research Online
Project Management
Potential hiring for projects or choosing candidates
Phone calls - inbound/outbound
Email handling

General knowledge of how online marketing works is a big plus.

This can turn into a long term position if you are interested.

Reply with your skype so we can get on a call.

Category: Admin Support
Is this a project or a position?: Long term position
Required availability: Full time
Published by: niko United States

Tech Savvy Va Needed For Leading Digital Company

Budget: Open Published: 7 months ago Bids: 5
WHO ARE WE?

At Ellan Media, we are revolutionizing the way our clients do business. Our flagship product, Source it!, was recently featured in Forbes as the world's premiere education in online hiring and outsourcing for entrepreneurs. Through consulting and education, we empower entrepreneurs and give them the tools they need to dramatically increase their profits and reach new levels of success.

We are looking for a VA with serious Tech talent to support our founder Bonnie Fahy, a thought leader in human relations and the brain-power behind Source it!. This is a unique opportunity to partner with an incredible executive who takes a mentoring approach to working with her team.

WHO ARE YOU?

As Tech VA, you'll be working on a number of technical and project related tasks, including:

• Facebook ads
• Website development
• Split testing and data analysis
• Conversion-rate optimization
• Webinars
• Social media marketing
• Email marketing
• Copywriting
• Project management
• Outsourcing
• Human resources

This is a great role for someone who is passionate about all things tech, stays on top of emerging tech trends and is looking to break into the world of digital marketing.

JOB REQUIREMENTS

• You must be self-motivated. You will be working remotely and independently with very little supervision. An ability to manage your time well, be accountable, adhere to a schedule, and meet deadlines is critical.
• You should have high standards for yourself and your work. You should constantly be over-delivering on projects.
• You should be a natural problem solver. We use a huge variety of software and online tools, which means you will be responsible for responding to and solving any problems that arise with them. Creative problem-solving abilities in other areas are also highly valued.
• You must be extremely organized. You will be handling a large number of projects at once, constantly making judgement calls about priorities, and often multi-tasking within active projects.
• You should have excellent writing skills and be comfortable developing copy for a number of different mediums, including e-mails, blog and social-media posts, and ad copy.
• You have high standards and a critical eye. We value your input in all projects, (technical and non-technical)! Having a strong eye for graphic design, digital media, and copywriting is a huge bonus.
• This is a virtual, contract position. You will need to have your own computer with a webcam, high-speed Internet and a reliable phone.

WHATS IN IT FOR YOU?

Some of the perks of this role include:

• The freedom to work from ANYWHERE
• The ability to be mentored by one of the leaders in the internet marketing space (and get paid for it)
• A "work hard, play hard" company culture
• A supportive virtual environment where you truly feel part of a team

Bonus points if you have experience with:

• Working in a largely 1-on-1 work environment with your boss
• WordPress development or HTML, CSS, and other programming languages
• Setting up e-mail platforms (Constant Contact, Mailchimp, AWeber)
• Web hosting (GoDaddy, BlueHost), webinars (GoToWebinar)
• Google apps suite
• Photoshop (or equivalent photo editor)
• Facebook ads, LinkedIn ads or retargeting
• Split Testing (Optimizely and/or Visual Website Optimizer)
• Managing a business and know how to effectively communicate with workers to get the best results
• Managing social media accounts professionally (Tweetdeck, Hootsuite, etc)

If this sounds like a good fit, we want to hear from you!

Location: This is a remote, contract position. You will need to have your own computer with webcam, high speed internet and a reliable phone.

Hours: 10 - 20 hours per week

Compensation: $18 - $25/ hour DOE

All candidates who are being seriously considered for the role will be required to complete 1 - 3 sample projects for which you will be paid, to assess if you are a mutually beneficial fit for the company. References are also required prior to a final offer.

To Apply:

- Please address all correspondence in your application to Bonnie.

- Don't worry about writing a cover letter! Instead, please fill out this brief questionnaire: https://docs.google.com/forms/d/1x8xWZGHRIEkebPg4F_2nEJwBhwGETHQELSNqZDL125k/viewform

Category: Admin Support
Is this a project or a position?: Long term position
Required availability: Part time
Published by: Bonnie F. United States

Customer service rep (Spanish)

Budget: Open Published: Last year Project duration: 3 - 4 months Bids: 63
We are looking for a customer service representatives. Our new team members will answer emails and phone calls. The job also requires to make outbound phone calls.

We offer:
• Opportunity to grow, commissions and incentives
• The opportunity to create a long term career in a growing company
• Being part of a company that focuses on helping our team members to grow professionally and financially
• Competitive base salary
• Potential of earning a full time income working part time

Our ideal candidate
• Loves servicing customers
• Has customer service and/or sales experience (min 3 years)
• Has a positive energy
• Loves team building
• Is an organized and methodic individual
• Has financial goals
• Likes challenges
• Is 100% fluent in Spanish (written and spoken)
• Is a fast learner
• Is a proactive individual

Do you have what we are looking for?



Category: Admin Support
Is this a project or a position?: Long term position
Required availability: Part time
Published by: carlos Last reply: Last year United States
Loading...