Mission The essence of the job

Validate different types of content generated by users and clients building a trustful relationship with our client. You will be the permanent talent for standardization, validation and customer service.

Outcomes What must get done.

1.    The availability to work 4-5 hours daily from Monday to Friday
2.    Receive some training in Spain timetable from 9:00 a.m. To 6:00 p.m.

3.    Follow the procedures and training created for the client. Propose ideas of improvement when needed.
4.    Build trust with our client in the initial meetings and during all the future communications.
5.    Always prioritize quality.
6.    Never hide problems or mistakes. Explain them to your Ricaris Team Manager asap for finding a solution.
7.    Follow the quality control procedure established. Always.
8.    Long-term position with possibility to scale in Ricaris.
9.    Content Management / Customer Service - QA Area
10.    Standardization and validation of online content: review and classification of content
11.    Customer service: management of doubts and incidents reported by customers and suppliers through 100% online channels (Jira platform support)

Skills (Do you have the capacity to do it?)

1.
Excellent customer service
2.    Responsible
3.    Excellent punctuation and grammar
4.
Spanish – English
5.    Be a methodical person and VERY detail-oriented
6.    Optimal time management.

7.    Experience in a helpdesk platform

Cultural Competences (MUST)

•    Critical thinking
•    Respect and warmth
•    Responsibility
•    Punctuality
•    Common sense

Core Values (MUST)
•    Respect
•    Responsibility
•    Warmth
•    Trust
•    Excellence
•    Transparency

Payment:
5 usd per hour, 25 hours a week.

Category: Admin Support
Subcategory: Customer Support
Is this a project or a position?: Project
Required availability: Part time

Virtual assistant keep agenda and scheduling, possible client contact. Prompt and customer service oriented, for a health and fitness type business.

Category: Admin Support
Subcategory: Customer Support
Time required: Between 10 and 20 hours
Is this a project or a position?: Project
Required availability: As needed

Blue Clean is a cleaning company based Sydney - Australia since 2013, specialised in Residential, Commercial and Accommodation Cleaning for short term rentals.  A Virtual Assitant is required to provide sales and customer service and team support with organsing bookings from our customers and assigning jobs to cleaning contractors.

This role involves managing Apps such as Guesty, Slack and Launch27 to run our daily operations and provide the best solution possible to the day to day challenges.

You will have good organisational skills, high attention to detail, be solution oriented and have excellent communication skills. You must speak English and Spanish native or fluent .

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

Handle the customer support of e-commerce stores for US Customers

Main tasks:
- Answer phone calls, e-mails, and chat requests
- Check inventory and orders' status;
- Clarify product and shipping processes, supporting the customers to complete purchases
- Finding solutions for helping the customer to buy from us (a product model with the best fit/stock availability)
- Interact with suppliers so obtain products and shipping information and to make sure orders are going smoothly
- Keeping Spreadsheets, Storefront and Customer updated on the orders' status
- Processing orders

What we need from you:
- Speak English fluently
- Great communication skills
- Be a fast learner
- Be a team player

Availability: Mon-Fri, 1pm-5pm CST

Type of business: e-commerce (dropshipping based)

If you are interested please send us an audio message (2 to 3 minutes long) telling about your experience with customer support and e-commerce, what's the topics you consider more critical to the job and what's the first thing you would do when starting to work with us?

Please use this link to record and share your audio message with us: https://vocaroo.com/

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

In need of a personal virtual assistant with experience in customer support for my solar start up. Should have decent communication and interpersonal skills for a long-term position (1 year+). This will be a remote Job, so if you are dependable with a great work ethic you can work from the comfort of your home.

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

Complete on line forms and make call to US Insurance providers. Gather the info to complete online forms  sometime mutaple call need to be made

Category: Admin Support
Subcategory: Customer Support
Time required: Between 10 and 20 hours
Is this a project or a position?: Project
Required availability: As needed

We are Strikingly
Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

Category: Admin Support
Subcategory: Virtual Assistant
Project size: Large
Is this a project or a position?: Project
Required availability: As needed