Publicado: Hace 4 meses
Plazo: 30 días
Propuestas: 5
Leading international market research agency requires a freelance Dutch speaking phone support agent to work from home, calling potential survey respondents.
Job description:
* call potential survey respondents from home to obtain their contact details or to follow up on their participation
* follow up on all initial contacts
* table entry of all obtained information and reactions
* interact with market research team for briefing and feedback
* calls must be made between 9am to 6pm from Monday to Friday in the country respective time zone, e.g. Europe, Asia, Australia, Africa or America
* payment will be based on hourly rate
Qualifications:
* call centre experience
* experience in market research, marketing or data base administration
* excellent techniques and abilities to obtain required information on the phone
* ability to apply appropriate actions to effectively control a telephone call
* ability to use the most appropriate way to communicate with different behaviour types on the telephone
* use questioning and listening skills that support effective telephone communication
* understand the impact of attitude in handling calls professionally
* outstanding communication skills, persuasiveness, adaptability, initiative, judgement, voice skills, tenaciousness, resilience, negotiation skills, work under pressure, high energy level, data entry skills
* have computer, microphone, headphones and an internet connection at home
Category: Admin Support
Subcategory: Customer Support
Time required: From 5 to 20 hours
Is this a project or a position?: Long term position
Required availability: Part time
