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Customer Service Rep/ Interactive Call Person

Budget: Open Published: 5 days ago Project duration: 3 - 4 months Bids: 23
The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects

.Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)
Answers incoming calls and makes any necessary follow up outbound calls.
Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.

Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.

Researches and resolves customer issues.

Processes and fills out multiple types of electronic forms.
Performs data entry.

Documents phone calls and actions in the database.

Receives and processes account update requests from inbound phone calls.

Troubleshoots situations accurately, quickly and efficiently for customers on the phone.

Helps other departments with their tasks when inbound call volume is low.

Maintains an above average attendance record.

Meets or exceeds productivity standards.

Completes daily task in compliance with established policies and procedures.

Category: Admin Support
Time required: More than 20 hours
Is this a project or a position?: Long term position
Required availability: As needed
Published by: Chris H. United States

Customer call service Rep/ interactive call person

Budget: Open Published: 5 days ago Project duration: 3 - 4 months Bids: 6
Job Description:

Job Summary

The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects.

Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)

Answers incoming calls and makes any necessary follow up outbound calls.
Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.
Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.
Researches and resolves customer issues.
Processes and fills out multiple types of electronic forms.
Performs data entry.
Documents phone calls and actions in the database.
Receives and processes account update requests from inbound phone calls.
Troubleshoots situations accurately, quickly and efficiently for customers on the phone.
Helps other departments with their tasks when inbound call volume is low.
Maintains an above average attendance record.
Meets or exceeds productivity standards.
Completes daily task in compliance with established policies and procedures.

Category: Admin Support
Time required: More than 20 hours
Is this a project or a position?: Long term position
Required availability: As needed
Published by: Anders. United States

Human Resources

Budget: Open Published: 3 months ago Project duration: 3 - 4 months Bids: 24
The Company:

Labora is an on-demand platform that allows businesses to find workers ASAP and matches them with the best candidates for their needs.

This is done through an online/offline model, relying on data analytics, technological automation, and standardized processes. By collecting company and candidate data, the company is creating a proprietary matching algorithm and a highly rigorous in-house matching process that will innovate the way that businesses fill jobs quickly and accurately. We want restaurants, retailers, hotels, call centers, and event planners to be able to hire good workers that match their needs and preferences "on demand."

The value for businesses is that they can focus more time on running their business and not be worried about their high turnover of employees. This will allow them to not only hire better but also have a fall back plan if someone quits or doesn't show up to work. It also allows business owners to run more lean operations as they can hire based on their needs.

The Job:

Currently, we are seeking a person who has experience in hiring and ideally that they have experience working in the restaurant industry working as a restaurant manager, hiring manager, or some years of experience as a waiter/waitress, or other positions within the restaurant industry.

The role will be to ensure the quality of the candidates that our system matches to each job offer. This means that this person is responsible for ensuring that the best candidates get sent to the restaurant.

Work includes but is not limited to:

- Daily checking the job offers that come in, and the candidates that were matched to the offer.

- Ensuring that the final candidates that the system selects for each offer are of high quality. This is done through a short process of interview over the phone. This person will be responisble for reviewing the credentials of each candidate, and engaging in a short 5 minute phone call with them to ask questions before sending these candidates to the restaurant.

- Ensuring as best as possible that candidates show up to their interviews

- Gathering feedback from restaurants regarding their experiences with the candidates and asking them if they hired anybody.

- This person will also help us strategize to develop better hiring mechanisms/practices, and will share the knowledge learned throughout this process to help improve the technology that we develop

- This person will be financially rewarded for ensuring more matches between candidates and restaurants. The more people that get hired, the better this person's salary will be through bonuses.



Category: Admin Support
Is this a project or a position?: Long term position
Required availability: Full time
Published by: Labora. Last reply: 2 months ago Chile

Customer service rep (Spanish)

Budget: Open Published: Last year Project duration: 3 - 4 months Bids: 64
We are looking for a customer service representatives. Our new team members will answer emails and phone calls. The job also requires to make outbound phone calls.

We offer:
• Opportunity to grow, commissions and incentives
• The opportunity to create a long term career in a growing company
• Being part of a company that focuses on helping our team members to grow professionally and financially
• Competitive base salary
• Potential of earning a full time income working part time

Our ideal candidate
• Loves servicing customers
• Has customer service and/or sales experience (min 3 years)
• Has a positive energy
• Loves team building
• Is an organized and methodic individual
• Has financial goals
• Likes challenges
• Is 100% fluent in Spanish (written and spoken)
• Is a fast learner
• Is a proactive individual

Do you have what we are looking for?



Category: Admin Support
Is this a project or a position?: Long term position
Required availability: Part time
Published by: carlos Last reply: Last year United States
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