Técnicos Senior

Responsibilities
Key SPoC between Customer and Big Data Partner from an ongoing Product Operations perspective for the assigned customer accounts
Weekly/Regular round-up meetings with OpCo IT and Business w.r.t Operational Issues as well as New Requirements/Rollouts
Work towards analysis and resolution of Operational Issues at an L1/L2 level within the defined SLAs.
Escalation of unresolved issues to backend SME/L3 team as necessary and follow-up until closure.
Responsible for Change Management onsite (Deployment of new patches/releases with support from backend teams as necessary)
Training/Handholding of OpCo Operations team is it is required as part of Scope of work
Liaising with Sales & Account Mgmt, BAs/BA Lead, Service Delivery Manager w.r.t new requirements/change requests.
Ability to manage 2-3 Customers/installations in the same country
Hands on implementation of Big Data Solutions desirable.
Project management and stakeholder management