Ai-Powered Multilingual Whatsapp Chatbot for Small Business Customer Support

We are seeking an experienced freelancer or team to develop and implement an advanced AI-powered chatbot system for WhatsApp. This chatbot will serve as the primary customer support interface for our small business, handling a wide range of inquiries automatically. The core functionality includes natural language understanding (NLU) to interpret customer questions, providing accurate and relevant responses, and seamless escalation to a human agent when complex issues arise or specific human intervention is required. The system must support multiple languages to cater to our diverse customer base and be capable of processing various media types, such as images and documents, sent by users. The goal is to enhance customer service efficiency, provide 24/7 support, and reduce the workload on our human support team. We are looking for a robust, scalable, and user-friendly solution.