Audio Transcribing

Duration: 4/6 months (may extend)
Location: Central, Hong Kong
Job description:
•            Comprehends audio calls in Chinese Language (Cantonese).
•            Work in sync with Business Analysts (BA) who assigns tasks on day-to-day basis.
•            Identifies important keywords and phrases from the audio calls and maps them to Business Rules provided by BAs. [Business Rules e.g. Call Opening, Call Closing etc.]

•            Speech tuning activity (Adding variations to keywords)
•            Verifies key aspects of input and updates into client’s internal analytics tool.
•            Adheres to all compliance guidelines laid down as per standard procedures.
•            Handles and closes escalations on process related issues
•            Translate discussion with companies where required.

•            Attend meetings, project related and co-ordinate as per instructions.
•            Translate E-mail and support documents.
•            Should have experience working on online tools / applications (Microsoft Office is mandatory)
Payroll:- Consultant of Mayflower Language Services Pvt Ltd
Shift:- General shift
5 Days work (9 hrs including break) Sat & Sun fixed off.