Sales Representative - Work at Home (Remote Only Canada)

Working at home can be an ideal situation from saving you money on gas & work clothes to allowing you to spend more time with your family during non-work hours. But unfortunately, most Work-at-Home Opportunities that sound too good to be true usually are. It's time you got to know Global Quest Solutions.

We are looking for candidates with a great customer focus, computer proficiency, good communication skills and strong attention to detail. This is a permanent, full time position. In this role, you will be responsible for handling inbound calls from customers regarding consumer electronics service requests.
You will:
    •    Answer incoming calls from customers regarding their protection plan policies
    •    Walk customers through service request procedures when necessary
    •    Troubleshooting for products including but not limited to TV’s, major appliances, and cell phones.

    •    Provide 1 call resolution
    •    Follow up with customers when needed either via email or callback
    •    Ensure all company required procedures are followed
    •    Provide pertinent and timely information to all customers
required qualifications:
    •    at least 1 year of customer service experience
    •    excellent customer service and communication skills
    •    pc literacy (windows, web navigation) and 25 wpm typing skills
    •    must be able to work a flexible schedule
    •    schedule is subject to shift bid process
    •    sales and retention experience is a plus
perks:
    •    keep the same shift for 6 months
    •    two weeks of vacation, three sick days and three personal days yearly
    •    two consecutive days off weekly
    •    full benefits after 30 days
    •    technical proficiency is a plus
earning potential:
    •    base hourly rate (english): $20.80
    •    Base hourly Rate (Bilingual): $30.80
    •    Hourly incentive for hours worked after 5pm and weekend shifts: $2.50
    •    Monthly Bonus plan: Up to $600/month
    •    Total earning potential 19.75
    •    
    •    Job Type: Full-time
    •    Pay: $20.80-$30.80 per hour
All Enquries and Applications be directed to
Human Resource Department
HRQueststl@gmail.com