About this project
finance-management / others-4
Open
Duration: 4/6 months (may extend)
Location: Central, Hong Kong
Job description:
• Comprehends audio calls in Chinese Language (Cantonese).
• Work in sync with Business Analysts (BA) who assigns tasks on day-to-day basis.
• Identifies important keywords and phrases from the audio calls and maps them to Business Rules provided by BAs. [Business Rules e.g. Call Opening, Call Closing etc.]
• Speech tuning activity (Adding variations to keywords)
• Verifies key aspects of input and updates into client’s internal analytics tool.
• Adheres to all compliance guidelines laid down as per standard procedures.
• Handles and closes escalations on process related issues
• Translate discussion with companies where required.
• Attend meetings, project related and co-ordinate as per instructions.
• Translate E-mail and support documents.
• Should have experience working on online tools / applications (Microsoft Office is mandatory)
Payroll:- Consultant of Mayflower Language Services Pvt Ltd
Shift:- General shift
5 Days work (9 hrs including break) Sat & Sun fixed off.
Category Finance & Management
Subcategory Other
Delivery term: Not specified
Skills needed