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E-commerce Customer Service/Hr Manager

Publicado em 21 de Maio de 2025 dias na Suporte Administrativo

Sobre este projeto

Aberto

We are seeking a highly organized and experienced individual to oversee our team of customer service virtual assistants. As the Customer Service VA Manager, your primary responsibility will be to ensure that our VA's stay on task and meet their Key Performance Indicators (KPIs). You will be responsible for monitoring their performance, providing feedback, and implementing strategies to improve efficiency and productivity. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. If you have a proven track record in managing remote teams and are passionate about delivering exceptional customer experiences, we want to hear from you.

Key Skills:
- Team management
- Performance monitoring
- KPI tracking and analysis
- Remote team communication
- Customer service best practices

Contexto Geral do Projeto

Your position would be a cs manager, our cs side of operations is really messy without good systems at the moment, so it would be your role to come in, help setup systems and sop's, as well as hire and train new agents.

Categoria Suporte Administrativo
Subcategoria Atenção ao cliente
Tempo requerido Mais de 20 horas
Isso é um projeto ou uma posição de trabalho? Um projeto
Disponibilidade requerida Período integral

Duração do projeto Mais do que 6 meses

Habilidades necessárias

Shopify Management

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