Enjoy Flowers is an american company founded by colombian entrepreneurs that provides a subscription box service of flowers from South America to the US. We work as an e-commerce company and our goal is to spread flowers as part of the lifestyle of american women that want to use them as a special gift, in home deco or to splurge themselves.
We're currently looking for a native English speaker that could work with us from Bogota, or remotely (US based mainly) as a Customer Success Analyst. We're looking for this job as a part time job to start.
- Deliver stellar customer service through email, phone calls & live chat
- Have a thorough understanding of all products & customization options to / accurately provide customers the best service & top notch experience.
- Master our internal management system in order to efficiently and effectively process orders, returns and other requests
- Channel customer insights to all areas of the business such as technology, marketing, design and product
- Work within a defined timeline and never miss a deadline
- Onboard and train customers with our current subscriptions
- Triage and assist customers with any technical issues related to our website or purchase process
- Identify and execute improvements on customer processes and presentations
- Outstanding communication skills. You love interacting with customers and working in cross-functional team environments.
- Extremely organized, never meet a deadline and stay on top of all order timeline
- Learn and fully manage internal systems effectively
- Experience using CRM and Customer Service tools i.e. ZenDesk
- Know and love our products inside out. Eager to learn & a team player.
- Bachelor degree, retail & e-commerce experience is a plus.
- Based in Bogota is preferred but can work remotely as well (US based mainly)
- Be able to coordinate working hours depending on Customer Experience Team guidelines
Categoría: Soporte Administrativo
Subcategoría: Atención al cliente
Tiempo requerido: Más de 20 horas
Es un proyecto o una posición?: No lo se aún
Disponibilidad requerida: A tiempo parcial