Fully Remote - Csr with language Fluency (En/Sp/Cn)

Job Responsibility
- Handle inbound live chats from players or users and respond to their queries effectively.
- Respond to customer inquiries accurately and professionally, maintaining brand tone and empathy.
- Manage customer complaints by identifying root causes and providing appropriate solutions.
- Ensure high levels of customer satisfaction and retention.
- Maintain clear records of customer interactions and escalate complex cases when necessary.
- Collaborate with internal teams (technical, product, or moderation) to resolve user issues.
- Meet individual KPIs related to response time, resolution rate, and customer feedback.

Job Requirement
- 12hr working schedule a day with 1 day off per week
- Working hours: 8:00am–8:00pm.
- Pay range: USD 400–1,000, negotiable based on experience.
- Personal laptop or computer is required
- Proficiency in at least one of the following languages is required: English, Spanish, or Chinese.