Integration & Automation Specialist

Main responsibilities:

Create technical specifications and develop internal integration and automation solutions, considering solution reusability, security, efficiency, quality, ease of implementation, and practitioner/user experience.
Assist customers with enhancing or expanding software capabilities through integration and automation.
Participate in the configuration, integration, troubleshooting and enhancement of the product and partner systems, toolchains and third-party solutions.


Participate in internal and customer-focused engagements such as demos, workshops, blogs, instruction, product enhancement proposals, task timelines, and other activities to develop and enhance customers’ success, efficiency and adoption of the product.
Create integration, automation and product documentation, including processes, best practices, instructional materials, and technical customer-directed content.
Configure, test, document, and educate customers regarding integration capability and use to enable customer success.

Follow up on deployed integration automation solutions to evaluate effectiveness, and identify opportunities for improvement.
Integrate disparate customer data sources and design/implement automated workflows to increase value, e.g. Time savings, resource efficiency, data accuracy, completeness.