We are a SaaS company looking for a part-time customer-oriented service representative to act as a liaison, provide product/service information, educate customers and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain super high customer satisfaction.
We are known for our great customer service and we really take pride in providing the best possible experience to all of our clients. We are looking for someone that will be always willing to go the extra mile to put a smile in our customer’s faces!
We are looking for someone who can work 4 hours per day on weekdays (4pm to 8pm GMT -3) and three hours during the weekend (Sundays, flexible).
Responsibilities and goals:
- Guarantee SLA compliance and delight our customers
- Identify up-sell and cross-sell opportunities between our products
- Prevent and reduce churn
- Take ownership and execute user onboarding tasks. Must be proactive and identify opportunities to help our customers succeed by maximizing the usage of our product.
- Be there for our clients every step of the way during all of their lifecycle.
- Become an expert on our product and be able to communicate that knowledge effectively to our users and customers alike.
- Participate and take ownership of actions to keep our customers engaged and educated.
- Ask and actively collect feedback whenever possible in the daily interaction with customers.
- Delighting customers must be priority #1.
- Positive attitude and open mind. Must be generous and empathic with the customers.
- Be humble and receptive to customer feedback and ensure that we are doing everything in our hands to keep the customer satisfied.
- Give your own personal touch! Every interaction is an opportunity to shine and delight our customers. Friendliness, creativity and proactivity are a must.
If you are interested, please reply responding the following questions.
1) How would you explain me in five steps how Workana works from client's perspective? (Both in Spanish and English please)
2) Where are you based? (city)
3) Why you are interested in this position?
Categoría: Soporte Administrativo
Subcategoría: Atención al cliente
Tiempo requerido: De 5 a 20 horas
Es un proyecto o una posición?: Posición de largo plazo
Disponibilidad requerida: A tiempo parcial