Admin Support Freelance Jobs

## Job brief
Flowster.app is the world’s leading workflow management SaaS application for the eCommerce industry, and we’re looking to hire a talented customer support representative to join our team. If you’re excited about being part of a fast growing SaaS startup, Flowster is a great place to grow your career.

We’re looking for a full-time customer support representative to communicate with customers via chat, email, video conference, and telephone.

Our team relies heavily on our documented processes and procedures, as these allow us to outsource, delegate and train new employees quickly and easily. As such, you will also be involved in creating and maintaining these procedures.

## Responsibilities
* Provide pre-sale, technical, and product support to Flowster customers via our chat and helpdesk platforms.
* The occasional customer phone call or video chat.
* Reproduce and document customer issues.

* Track bug reports and analyze patterns to report to the development team.
* Work with the Flowster development and marketing teams to address issues, recommend enhancements, improve the product, improve documentation, and reduce customer confusion.
* A work schedule that aligns with typical North American working hours.



## Requirements
* Previous experience with customer support
* An empathetic and patient approach to helping customers
* A positive attitude
* Excellent written, verbal, and interpersonal communication
* The ability to work effectively across multiple teams
* A strong work ethic and careful attention to detail
* Solid organizational skills: be able to balance multiple tasks, prioritize effectively, plan out schedules and follow them

## About Us
Flowster is an international company with employees from over 10 different countries.  Our workflow software is used by thousands of eCommerce businesses.

We prioritize working hard while having fun, and we provide employees with competitive benefits and a flexible schedule. Travel is not required for this position.

Category: Admin Support
Subcategory: Customer Support
Is this a project or a position?: Project
Required availability: Full time

Please don't apply if you are not fluent in the Spanish language and advanced in the English language. Portuguese will be a plus :-)
Please don´t apply if you are not an accountant with IFRS knowledge.

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Sirena is the one and only WhatsApp CRM.

We develop technology that simplifies sales communications. We help businesses communicate better with their customers in order to improve their sales.

Do you love performing administrative and accounting tasks? You have extreme attention to detail and have proficient skills in google sheets and using internet tools.

The time required: 4 hours per day at the beginning

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Your Main Responsibilities:
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Use our ERP´s and Local invoice systems to emit invoices in Argentina, Brasil, México and USA.
Help us organize and improve our database information and reporting systems according to IFRS standards.
Help us controlling our ffss to assure that the revenue is correctly recognized according to ifrs.



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Required Skills and Knowledge:
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IFRS accounting norms.
Proficient use of Google Sheets
High attention to detail.

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What I am going to provide (input)
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Access to our systems, google drive, and sheets

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What I need from you (output)
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Ensure all the Databases are updated. Help us normalize the information. Help us execute the manual invoicing processes for special corporate clients.



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How To Quote
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For your quote to be considered please include in your proposal:
1) Please confirm you understand we always use Workana to pay our team. And that we don’t allow manual time (you MUST track your time in Workana Time Tracker).
2) Your hourly rate so we know how much it will cost us to keep working with you.



3) What is your experience with administrative tasks? Describe some tasks you’ve done.

In the first sentence of your proposal/quote include the word "IAMAWESOME" so I know that you've read our specs.
IMPORTANT: If you don't include all of the above points, then we won't consider your quotation.

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Communication style
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You’ll be expected to provide progress updates every day.
When you’re working, you must be available on Slack (we’ll give you an account).
When needed, you must be willing to do video calls on Zoom or hangouts.

Category: Admin Support
Subcategory: Other
Is this a project or a position?: Project
Required availability: Part time

Hello I am Armando and we are looking for someone to join our Virtual Assistants team.

We are an automotive parts retailer based in the United States and most of our sales come from online and phone orders, we receive calls during the days from our customers asking for support to place an order, ask questions about a part, find the right part for their vehicle and more (Proper training will be provided and all the necessary tools)

These tasks will include but are not limited to:

- Helping customers through Phone Calls (Primary task, must be able to understand and speak English native speakers)
- Simple use of excel documents
- Data Entry
- Any other tasks that may be required during the working hours.

We work from Mondays to Fridays.- Must be willing to work 35-40 hours a week

Things to consider:

- Have a fluent english level and being able to speak to native english speakers through the phone
- You must have a computer with a reliable and strong internet connection, headset and/or microphone (Also a backup plan incase your electricity or internet fails)
- A quiet working place is also a plus, where you can work uninterrupted
- Willing to learn new things and work as a team to complete all the assigned tasks and objectives
- We will start with a trial period of 1 week which will be paid and we will decide if we want to continue working together
- Have a similar timezone to America's Eastern Time (GMT-4).

Please feel free to apply if you meet all the requirements above so we may discuss the details furthermore. Thank you!

Please write what's the capital of Germany in your proposal.

Category: Admin Support
Subcategory: Customer Support
Is this a project or a position?: Project
Required availability: Full time

About us:

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
Project overview:

We're looking for a Bilingual Chinese - English customer support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels.
This person should have a passion for helping others and be able to stay calm under pressure.

You'll also translate our product into Chinese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.
This project requires:
  - Customer support experience in a fast-paced environment
  - Great Chinese and English communication skills, both written and oral
  - Should love making customers happy!
  - Should have the ability to assess each customer’s issues
  - Knows how to deal with difficult customers/clients
  - Has good analytical and problem-solving skills
  - Has good accurate records keeping
  - Must be a good team player
  - Can work with minimal supervision
  - Ability to prioritize and multitask
  - Knowledge of Domains, SEO, and Analytics is a plus!
  - Must be able to work remotely and full-time (at least 40 hours per week)


What We Offer:

  - Convenience in working from home
  - Fun and collaborative international working environment
  - Opportunities for career advancement
  - Training and growth opportunities
  - Paid leave with tenure of one(1) year and above

If you are looking for a stable and long term job, submit your proposal and share a brief summary of your experience!

Category: Admin Support
Subcategory: Virtual Assistant
Is this a project or a position?: Project
Required availability: Full time

We are interested and seeking a committed Customer Service Operations Representative(Administrative Operations Manager) who is looking for a better and legit way to supplement your earnings from home and advance your career professionally.

Category: Admin Support
Subcategory: Customer Support

Virtual Customer Support  needed for Full Time Position/ per time (40 Hours per Week) Operation Hours: 9:00AM-5:30PM  .Position Title: Customer Support Full Time Position (40 Hours per Week) Operation Hours: 9:00AM-5:30PM Process emails received thru our ticketing system. Solve questions/inquiries from clients and ensure an excellent customer service experience

    Receive phone calls (each call no longer than approximately 3 minutes). Solve questions/inquiries from clients and ensure an excellent customer service experience

    Reviewing, redacting and completing uploads for Customer Service and Investigators
    Send emails with information and documents/pages when needed

requests and/or to help Investigators with verification services

Hourly Rate: You would be paid at an hourly rate of $28.0
0 (To be evaluated after 3 Month Trial)

Category: Admin Support
Subcategory: Customer Support
Time required: Between 10 and 20 hours
Is this a project or a position?: Project
Required availability: As needed

I need a administrative assistant to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material.
Familiar with a variety of the field's concepts, practices and procedures.

Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner. May direct and lead the work of others. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected.
Typically reports to a manager or head of a unit/department.

Responsibilities:

Answer and direct phone calls

Organize and schedule meetings and appointments

Maintain contact lists

Produce and distribute correspondence memos, letters, faxes and forms

Assist in the preparation of regularly scheduled reports

Develop and maintain a filing system

Order office supplies

Book travel arrangements

Submit and reconcile expense reports

Provide general support to visitors

Provide information by answering questions and requests

Take dictation

Research and creates presentations

Generate reports

Handle multiple projects

Prepare and monitor invoices

Develop administrative staff by providing information, educational opportunities and experiential growth opportunities

Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and technique

Contribute to team effort by accomplishing related results as needed

Carry out administrative duties such as filing, typing, copying, binding, scanning etc.

Organize travel arrangements for senior managers

Write letters and emails on behalf of other office staff

Book conference calls, rooms, taxis, couriers, hotels etc. 

Cover the reception desk when required

Maintain computer and manual filing systems

Handle sensitive information in a confidential manner

Take accurate minutes of meetings

Coordinate office procedures

Reply to email, telephone or face to face enquiries

Develop and update administrative systems to make them more efficient

Resolve administrative problems

Receive, sort and distribute the mail

Manage staff appointments

Oversee and supervise the work of junior staff

Maintain up-to-date employee holiday record

Greet and assist visitors to the office

Photocopy and print out documents on behalf of other colleagues

Requirements:

Proven admin or assistant experience

Knowledge of office management systems and procedures

Excellent time management skills and ability to multi-task and prioritize work

Attention to detail and problem solving skills

Excellent written and verbal communication skills

Strong organizational and planning skills

Proficient in MS Office

High school diploma or equivalent; college degree preferred

Administrative Assistant top skills & proficiencies:

Reporting Skills

Administrative Writing Skills

Microsoft Office Skills

Analysis

Professionalism

Problem Solving

Supply Management

Inventory Control

Verbal Communication

Office Administration Procedures

Typing Skills

Attention to Detail

Accuracy

Multitask

Teamwork

Category: Admin Support
Subcategory: Virtual Assistant
Project size: Medium
Is this a project or a position?: Project
Required availability: As needed