Published: Last month Project duration:3 - 4 monthsBids: 4
Greetings, I am looking for a Chinese speaker (traditional Chinese) to be part of my customer service department.
I run 2 e-commerce websites in Taiwan in the health and wellness niche, and I want someone to take care of customer support through:
1. Email (Freshdesk platform)
2. Social Network (Facebook and Instagram).
Your main tasks:
1. Know the products and explain to the customers if they have any doubts.
2. Reply to emails
3. Reply to social network private messages
4. Create tickets
Please only apply if you are available for a long term position (above 6 months).
Thanks
Apply to this job by mentioning the keyword 'traditional support' just to know you are paying attention to details.
Category: Admin Support Subcategory: Customer Support Is this a project or a position?: Project Required availability: Part time
1. Maintains customer relationship by responding to inquiries; documenting actions.
2. Prepares for customer inquiries by studying products, services, and customer service processes.
3. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses;
gathering and researching information; assembling and forwarding information; verifying customer’s
understanding of information and answer.
4. Records customer inquiries by documenting inquiry and response in customers’ accounts.
5. Improves quality service by recommending improved processes; identifying new product and service
applications.
6. Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Category: Admin Support Subcategory: Customer Support Time required: More than 20 hours Is this a project or a position?: Project Required availability: As needed
I'm looking for virtual administrative assistants must have at least 5 - 8 years of clerical, secretarial, or office experience , proficient computer skills, including Microsoft Office, Strong English written skills, high degree of attention to detail, data entry experience and Working knowledge of general office. Virtual administrative assistants are typically outgoing people who work well with many leadership personality types. Strong administrative assistants excel at organization People that are successful in this role will usually progress into assisting higher level leaders (sometimes becoming an Executive Assistant), managing other administrative assistants, or working as an office manager.
Category: Admin Support Subcategory: Other Project size: Medium Is this a project or a position?: Project Required availability: As needed
Published: Last month Project duration:3 - 4 monthsBids: 5
We are MotiMedia and we are looking for a passionate virtual assistant that is fluent in both English and Chinese (preferably based in Hong Kong or Macau), able to provide a variety of administrative support in a timely manner, communicative, comfortable with working as a team and enjoys learning new things.
Tasks you might be asked to perform include but not limited to:
Online Research
Project Management
Operations Assistance such as Sourcing for Procurement, Outreach, and Recruitment
Administrative Support
Proofreading
Before we move forward, please let us know about the information below:
What's your fee rate & availability?
How do you schedule your day?
How do you deal with stress and conflicts?
What are you passionate about?
This is a great opportunity to enrich your experience in an egalitarian, dynamic environment working with a young and inspirational team. Submit an edited CV related to our project beginning with the word "quixotic" and answer our questions to let us know more about you!
Category: Admin Support Subcategory: Virtual Assistant Is this a project or a position?: Project Required availability: Part time
Published by: R. Y.Last reply: Last month
Hong Kong
Published: Last month Project duration:3 - 4 monthsBids: 5
This is a work from home job which is at the office of Nexrep LLC which is currently available.
Customer Service Representative Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
Must be residing in Australia, Canada and USA.
Category: Admin Support Subcategory: Customer Support Is this a project or a position?: Project Required availability: Full time
