Sensate (
getsensate.com) is a wellness tech start-up looking to expand its Customer Service team to support our mission to alleviate stress.
***Core Responsibilities***
-Prioritize and process customer inquiries and requests submitted within agreed timeframes
-Investigate and resolve customer complaints quickly and patiently
-Maintain thorough and accurate customer service recordsHelp customers and marketing process their orders if required
-Process tasks timely and accurately
-Use systems and technology to deliver great customer care
-Offer technical assistance and troubleshooting advice if require
-Liaise with Marketing, Product, Logistics teams, to troubleshoot issues. In turn, identify and share with these teams valuable customer feedback.
***Job requirements***
In addition to being passionate about the Sensate product, excited about the work described, and a good fit for our team, the following experience and skills will drive the right candidate to success in this role:
-*Fluent in English - speaking and writing*-
-Experience working in a customer service environment
-Experience working and troubleshooting for a tech based company
-Able to work in a fast-paced environment
-Able to work as a team
-Attentive to detail
-Able to prioritize workload and to work to agreed deadlines
-Listening skills
Prior knowledge of the following software is advantageous but not essential:
1. Shopify
2. Zendesk
3. Google office
4. Slack
Ability to work autonomously
Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed