Eligens is a medical genetics company. We conduct DNA research which results will indicate your origin and health characteristics.

We are beginning a search for an employee for the position of Operations Manager in connection with the start of the company's activities in Brazil.

Tasks:
Participation in the organization of the company's brand entry to the Brazil market
Translation of thematic material into Portuguese
Advising clients on the company's products
Negotiations with potential clients
Search and work with contractors
Working with documents

Requirements:
Portuguese - native speaker
English and Spanish at an intermediate level
Located in Sao Paulo (preferable)
Competent oral and written communication in Portuguese
Readiness for various tasks in connection with the launch of our brand
Working hours: 8 hours a day

Conditions:
Competitive salary level
Work in a young and promising medical genetics company

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

E-go Taiwan Car Rental and Travel Group is a company with the most complete vehicle fleet in Taiwan. In recent years, it has been committed to intelligent transportation, scheduling vehicle itineraries with excellent algorithms, improving operational efficiency and customer satisfaction.

We are looking for experienced customer support representative/dispatcher who can work with us in the long-term. You will be working remotely, daytime or nighttime shifts are both required but you may schedule yourself.

Job Description
    Operate dispatching system to schedule and dispatch drivers with vehicles
    Monitor flight status, handle emergency situation by communicating with customers
    4 shifts: Early shift 8:30am-5:30pm / Afternoon shift: 12:00pm-9:00pm / Night shift 2:30pm-11:30pm / Midnight shift: 11:30pm-8:30am
    Other tasks assigned by the company

Requirements
    Chinese, English competency  (Mainly Chinese, the system is in Chinese)
    Ability to remain calm and soothe customers when they are stressed or upset
    Certificate of clearance issued by the relevant government agency
    Savvy with computers and mobile devices
    Good people and communication skills
    A strong passion for travel

For more information, please contact me. Thank you.

Category: Admin Support
Subcategory: Customer Support
Time required: Up to 10 hours
Is this a project or a position?: Project
Required availability: As needed

This is a customer care specialist position. You will handle inbound calls and provide technical problem resolutions to customers by performing a question diagnosis while guiding users through step-by-step solutions. The support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

Qualifications and Competencies
    High school diploma or equivalent (preferred).
    Fully bilingual (English and Mandarin). Spanish is a plus.
    1 - 2 years experience as a Support Representative in a Telecommunications (Mobile Phone, Prepaid Phone Services) or any Technical Account preferred. If you don't have experience but you are Mandarin proficient, we will train you.


Skill and Knowledge Qualifications
    Have relevant knowledge on gsm, lte and prepaid mobile services.
    Ability to speak and write clearly and accurately; Excellent problem-solving and decision-making.
    Knowledge of relevant software computer applications and equipment.
    Knowledge of customer service principles and practices.


Duties and Responsibilities
-Open raised tickets, resolve raised tickets, properly tag and update raised tickets, follow up on open and pending tickets.
-Callback the customers to follow up on the Issue if it has been resolved or not.
-Identifies Technical and backend process improvements based on customer issues, trends, identified gaps and win opportunities.
-Conducts daily and regular routine and validation tests to assess operational status and customer experience on a timely manner.
- Escalates customer concerns to the Level 4 Team for further troubleshooting and Issue Resolution.

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

We are looking for a dynamic, proactive, and enthusiastic communicator!
In this role you will:
-Handle communications between clients and our internal teams
-Ticket and action client requests
-Take on client calls
-Monitor and ensure our response times
-Follow up and ensure all client inquiries are responded to in a timely manner

Category: Admin Support
Subcategory: Customer Support
Is this a project or a position?: Project
Required availability: Full time

I need to work in customer service to help in solving problems and fixing issues anyone would face. Making it easy to people in finding what they need and to treat their complaints.

Category: Admin Support
Subcategory: Customer Support
Time required: Between 10 and 20 hours
Is this a project or a position?: Project
Required availability: As needed

Sensate (getsensate.com) is a wellness tech start-up looking to expand its Customer Service team to support our mission to alleviate stress.

***Core Responsibilities***
-Prioritize and process customer inquiries and requests submitted within agreed timeframes
-Investigate and resolve customer complaints quickly and patiently
-Maintain thorough and accurate customer service recordsHelp customers and marketing process their orders if required
-Process tasks timely and accurately
-Use systems and technology to deliver great customer care
-Offer technical assistance and troubleshooting advice if require
-Liaise with Marketing, Product, Logistics teams, to troubleshoot issues. In turn, identify and share with these teams valuable customer feedback.

***Job requirements***
In addition to being passionate about the Sensate product, excited about the work described, and a good fit for our team, the following experience and skills will drive the right candidate to success in this role:

-*Fluent in English - speaking and writing*-
-Experience working in a customer service environment
-Experience working and troubleshooting for a tech based company
-Able to work in a fast-paced environment
-Able to work as a team
-Attentive to detail
-Able to prioritize workload and to work to agreed deadlines
-Listening skills
Prior knowledge of the following software is advantageous but not essential:

1. Shopify
2. Zendesk
3. Google office
4. Slack

Ability to work autonomously

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

We are a growing international online English tutoring company with opportunities in our Taiwanese Branch. Best chance to work from home with stable working hours and income in an American style work environment with lots of rooms to grow depending on your talent and skills. Our company is looking for a customer success and sales manager who can delight our customers!

You will be trained to take phone calls and messages, manage schedules, data upkeep, delight and serve customers. You will handle contact with parents, research as well as other odds and ends that may be required to ensure our office and company run smoothly. You will be responsible to convert students to our program and be able to conduct sales in that way. We have a US based operations manager and a Korean based office manager, so you would be reporting directly to them.

You will directly assist in opening the Taiwanese virtual office working with our US and Korean based teams.

We are an online company in education so experience in this field is preferred. We offer private tutoring services. Must be a Taiwanese native speaker and have advanced English reading, speaking and typing ability.

The requirements:

Able to perform excellent customer service to our families, handling phone calls, emails, scheduling lessons, and answer questions to our clients in professional manner.
Speak and write both Taiwanese and English fluently, able to do translation work
Able to perform administrative tasks
Able to make sales calls
Able to commit to working hours that been agreed upon
Must be self motivated, ambitious, detail oriented, able to be a team player as well as a strong leader in any circumstances, and follow the operating procedures.

Must be located in taiwan.

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: Part time