The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects.
Essential Functions (fundamental, crucial job duties performed in a position. Include how the person is to perform them including frequency of tasks)
Answers incoming calls and makes any necessary follow up outbound calls.
Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.
Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.
Researches and resolves customer issues.
Processes and fills out multiple types of electronic forms.
Performs data entry.
Documents phone calls and actions in the database.
Receives and processes account update requests from inbound phone calls.
Troubleshoots situations accurately, quickly and efficiently for customers on the phone.
Helps other departments with their tasks when inbound call volume is low.
Maintains an above average attendance record.
Meets or exceeds productivity standards.
Completes daily task in compliance with established policies and procedures.
Category Admin Support
Time required More than 20 hours
Is this a project or a position? Long-term position
Required availability As needed
Project duration: 3 - 4 months